Clarion Collection Hotel Neptun  

Great location in the very heart of the city, very good and substantial breakfast, free coffee / tea with a muffin in the afternoon, a good choice of snacks from 6 to 9 P.M. (including hot minced meat and flat chops)

I did not like the room overlooking the inner yard - there was no fresh air and it was always stuffy and hot. The courtyard is covered with a glass roof making it impossible for the fresh air to circulate. Moreover the enclosed court is generally used as a recreation area for the hotel residents and visitors to the bar, so it turned to be so noisy on Saturday night that my husband eventually ended up by contacting the reception and asking to calm down the loud folks.

Morning and evening light buffets included in rate; they were decent but nothing special - eating three nights there in a row would be stretching the budget too much. Elevators seemed fast to respond. Location is good near Nyhavn. Staff were generally very helpful.

This is not a 4-star hotel even by the generous European standards. While the bed linens were fine, the toilet had a lingering sewage smell (we were in two different rooms at bookend stays and it was the same for both) and there was some mildew growth in one of them. Only interior rooms had air conditioning but exterior rooms had windows that could open a lot which helped greatly at night but is terrible if you just arrived in the morning/afternoon and wanted to sleep in cool comfort in the summer afternoon.

The hotel is ideally located to discover the city Very friendly reception staff Complimentary coffee and tea at every moment of the day Refurbished rooms

The bed was very small and with one side put next to the wall. This was not confortable.

We thoroughly enjoyed our week's stay at the Hotel Neptun. The location is excellent. I was working at the University and able to cycle there using one of the hotel's bikes for hire. My wife was centrally placed for exploring the city on foot, or by bus or metro. Alternatively she could read a book on the roof terrace or relax in the communal areas. Having tea and coffee available all day is always appreciated. In the evenings, we would walk around the castle ramparts, or along the harbour, or go to one of the nearby canal cafes for a drink. The hotel, with its half board, felt like a home away from home. The restaurant staff were excellent, constantly replenishing the breakfast and dinner buffet in an unobtrusive, friendly manner. Many are not Danish born, but they certainly did Denmark proud. After a long day's work, I found it most relaxing to be able to have dinner 'at home' instead of searching out a restaurant - although there are plenty nearby for those who want to go out. We recommend the Hotel Neptun without hesitation to people of all ages for its convenience, friendliness and facilities.

The Clarion offers very good value in a great location close to Nyhavn and Stroget. A buffet breakfast and a light supper is included in the price of some rooms. Our double room was spacious compared to others we have stayed in Europe with all important air conditioning. This was our 4th stay and would not hesitate to recommend this hotel for its location and value for money in a very expensive city.

Central location, many of the principal places of interest to us are within walking distance. Our room was at the front of the hotel so the deliveries and rubbish collections woke us each night, especially Sunday into Monday. The hotel overall was good, bedroom roomy and bathroom excellent. We would stay there again and recommend it to friends. The evening buffet was much appreciated as was the extensive breakfast.

Noise in the night, as explained above.

Especially nice staff who really wanted to assist and meet your needs and good athmosphere. Very good breakfast. Also unusual to be able to have a light supper.

A bit cold in the breakfast room -but it was desember and í had a cold -so probably in a natural state I wouldn't have felt like it being cold

Proximity of nice Copenhagen quarters' and subway. Clean room and very good morning buffet.

Staff could be more open to help at the front desk. But waiters very nice.

Location, afternoon coffee and cake as well as evening meal helped make Copenhagen more affordable

Dirty and out dated. Very expensive. We left after one night and went to Dirst Petri a 4 star hotel for the same price!

That a buffet evening meal was also included in our stay.

The rooms were very cold.

We have been stayed at this hotel many times before and we'll keep doing it in the future. I think the hotel is very good and even so it's getting better with the years :) The rooms are very comfortable, nice (and quiet) interior design. 2 elevators. Breakfast has many options: cereals, bacon, eggs (soft, hard, scrambled), sausages, juice (apple and orange), bread (white and corn, rolls), at least 4 kind of cheese. Fresh fruits, pastry, biscuits, good coffee/tea options. Marmelades, honey, etc etc. The staff can provide you gluten free products, just ask them. Light supper in the evening is superb! Warm meal, fresh fruits, cheese, bicuits, soup, vegetables. We love the location, it's between the Castle Amalienborg and Kongens Ny Torg (Metro to/from the airport close the square, next to Magasin). Just 100m to Nyhavn. Very close (3 min walk down the St. Annes Plads) you have a wonderful view of the Opera. We find this hotel very relaxing!