First Hotel Twentyseven  

The rooms are small, only space for too persons with their bags:)but the beds are comfortable.

Nice room, location and service minded personal. Nice breakfast.

Avoid the dinner buffet! Expensive, not tasty....even MacDonald is way better!!!

Our de luxe double room and location.

We had booked with Booking Com to stay at Clarion Collection 27 Hotel in Copenhagen, so were very surprised when we couldn't find a Clarion in the street. We went into the First Hotel to enquire the whereabouts of the Clarion and were told it no longer existed but new management had just taken it over and it was now the First. We had our contract with Clarion Collection but Booking Com hadn't bothered to let us know. Much confusion on the part of the staff about what was available and what wasn'T. We were told in the dining room that no complimentary 24 hour tea and coffee was available (the machine was there the first day but was removed during the night) - we complained to reception and were told it was available! They arranged for a free latte for us and confirmed complimentary definitely was available (a notice on our floor (5th) also stated it was. Next day - same Only water available in the evening was at 25Kr a bottle - none at breakfast. Food was so so and not a good variety and dining room very crowded, fruit juice seemed to be watered down after the first day - we stayed 3 nights and it was most disappointing. We had stayed at the Clarion Collection in Bergen and Oslo and they were fantastic in all respects. Another anomaly with the First is that security swipe cards are required to use the lift but everyone and his dog can access the stairs to all the floors whenever!

Good location, helpful stuff.

Very small room, even deluxe one.

The hotel was in a great location.you could walk everywhere.the hotel has the ice bar which was a fun night out.we had booked bed and breakfast with a free light dinner included so we did not expect much of the dinner we were pleasently suprised the food was good.the rooms were small but that did not matter.the staff were excellent well trained. We had a very good break in this hotel and I would recomend it to anyone.

The lift in lobby was faulty got stuck a few times.

Good location.

The music from the bar was way too loud. We were booked into a first floor room and the bed shook with the bass in the music. The staff was really nice about moving us to the 3rd floor but even then a little bit of the music could be heard. Bad building plan to have the dj booth and bar right below the hotel rooms. Hotel was advertised as design hotel but it is in bad need of renovation. Also most reviews on book.com mention a free breakfast and dinner buffet but this offer is only for a limited time. Receptionist was bitchy about explaining this. All in all, won't be staying here again.

Design, close to real downtown, very friendly personal, super ice bar

We were not able to close to door to the toilet so one in the room could hear everything what was going on there

Excellent location, close to the city centre Very easy check-in and check-out Informal atmosphere,no fuss or pretentions Friendly staff Nice breakfast Excellent buffet supper in the evening, much better than I had expected. Good selection of wines to try while having dinner Great view from our top floor room

Breakfast area was very crowded from 08.00 >> 09.00, but we were warned bout this! Some noise from a nearby bar in the early hours of the morning, probably only a problem in rooms facing the street, or on the lower floors. We kept the window close because of this.

Well located just off main square, nicely designed, very good buffet breakfast

Decent value for Copenhagen. The room (a single) was small but very well designed. Lovely breakfast.

No thermostat in the room. While it was not cold in the room, I needed a bit more warmth to make up for the minus degrees outside. Had to ask reception for an extra blanket.

Great location, clean and nice room, good value for money

The bathroom was a bit small

The Hotel is in a great location with plenty of restaurants and bars within walking distance. The decor of the hotel was trendy especially the bar which was a great place to enjoy a pre dinner drink or finish off the night with a cocktail. We enjoyed the choice at breakfast and especially the evening buffet which was very nice and good value. The rooms are small especially the bathroom but the comfortable bed more than made up for it. We would love to see Copenhagen in summertime and would have no hesitation staying here again.

The hotel needs to provide tea and coffee facilities in the room.