Grand Hotel  

The hotel staff were very friendly and helpful when asked about getting around.

We consider the hotel to be badly in need of a refurbishment. We informed the hotel reception upon arrival in our room that 3 of 5 lights in bathroom and room were disfunctional (This was rectified immediately) and that we considered the standard of the room not to be of 4 star standard. Furthermore we stated that this hotel should be only at least a 1 star at best 2 star quality. The hotel being excellently located, has prime location requirements within walking distance, the hotel management should have refurbed totally at least 25 years ago.

Close to train station

We enjoyed our stay at the hotel, staff were very friendly and helpfull.

We did not have a kettle and cups with tea, coffee & milk in the room - we had to as for it. It should be available in the room when one arrives. Beds very soft for people with back problems

The location of the hotel is ideal, being less than a 5 minute walk from the central train station.

The hotel is classed as as four stars (****) when it should surely not be seen as such. The interior of the hotel upstairs in both the corridors and the rooms is in real need of refurbishment. There are cracks in the walls, the shower and toilet room are very cramped. The furniture and fittings are also in dire need of being modernised. The hotel is ok for what it is, a central hotel near the train station. But it is not worth any more than two stars (**).

Great location and the staff was helpful. I ask if I could have a quiet room and the staff was able to accomodate this to the full. For light sleepers I can recommende room 525.

Decor is a bit dated and tv has very bad resolution.

Good location, very friendly staff.

Not very clean.

Good location and easy to find from the train station. 3mins walk to tivoli gardens and 5 mins walk to the pedestrain shopping street. There is free wifi throughout the hotel and english tv channels.

Condition is quite run down and rooms are tiny. Eventhough the lifts service every floor, we had to walk down a short flight of steps to get to our room (strangely). The bathroom has 2 taps, it takes some time for the hot water to warm up hence difficult to manage the mixing. There is no kettle, fridge or safe in the hotel. Overall not up to the service standards of a 4 star hotel, and is overpriced.

Hotel staff was friendly and professional.

Room furnitures and overal impression of room was not good.

Friendly staff Location

Although we knew that the room will be small, we believe the management should invest at least in refurbishing the bathroom, very old and rusty (bad tub, etc.). Also the insulation (Window) was very old and poor, resulting in high levels of street noise, but surely also in higher energy consumption. We would recommend the hotel in general but not room 112.

Very convenient location, we walked from the train station. Very friendly front desk staff.

We had to miss our breakfast the morning we left, as we needed to be at the train station for 6. Coffee and some fruit left out would have been great.

I liked the hotel's central location, genteel old word charm, the cordial and helpful staff, my pleasant, quiet room, and perhaps especially the wonderful breakfast. It included everything from both Scandinavian, English and American traditions, and all of it of excellent quality. - My "standard single room" was spacier than some European rooms of that description, especially in older hotels.

The staff were helpful and curtious

The hotel rooms did not have coffee or tea making facilities.