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Helnan Phoenix Hotel
Vesterbro 77, DK-9000 Aalborg – Show map
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The most recent booking for this hotel was made on Aug 29 at 12:48 PM from Norway.
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21 properties in Aalborg
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533 verified reviews
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Helnan Phoenix Hotel's staff speak: English, Danish
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Golf Course (within 2 miles), Sauna, Fitness Center, Solarium, Hot Tub
Food & Drink
Free! WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not possible) and costs DKK 75 per day.
Vending Machine (drinks), 24-Hour Front Desk, Currency Exchange, Baggage Storage, Meeting/Banquet Facilities, Fax/Photocopying
Safe, Non-smoking Rooms, Family Rooms, Elevator, Hypoallergenic room available
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Extra beds are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Helnan Phoenix Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Guests arriving later than 6 p.m. are kindly requested to contact the reception prior to arrival.
Based on 533 reviews
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Hotel close to the centre,old hotel outdated but room was nice and renovated.
Parking quite expensive-Old fashion TV and no cable channels
The location Staff
Nice, old looking hotel. The breakfast was really good, and the staff was very friendly. The hotel is in walking distance to the city centre, and nearby is a street with lots of takeaways; which we used because of our five months toddler.
The room was not cleaned properly, so we found garbage on the floor, and the toilet could need a cleaning with some powerful soap. The "ring by the water" gave it a worn look. The room lacked air condition. No refrigerator. Small bed for two.
Located in the center of the city in close distance from restaurants and shops. Friendly staff. Tasty breakfast.
No aircondition in the room. Verry hot during a warm July period. The window had to be wide open. It helped. Some rooms in the ground floor are exposed to noise. We looked and changed to a better alternative. Staff was most helpful.
Potentially a great hotel
Staff attitude Wi-Fi poor Dirty Noisy (other guests) No airconditioning
Good location. Staff were responsive to requests, when things were within their control. Rooms were clean although the hotel itself is rather historic. Personalised message on the TV showing the guest's name which makes you feel welcome.
Wi-Fi was intermittent in my room which was at the end of one of the corridors. Only one Wi-Fi account per room is allotted although the reception was happy to provide us an additional account upon request. The same items were repeated for breakfast over the 3 mornings we were there, although the taste was good. The washroom did not have a toothbrush and shampoo, only soap and towels were provided.
Historic building with atmosphere. Although utilities (bath, gym) are a bit updated.
Not very friendly staff. I got wrong directions for a bus and arrived late to a meeting.
The noise from the guests on the outdoor terrace.
Accomodation was nice and clean. and the staff were very friendly, and my kid enjoyed the stay since they have good play area for them.
Restaurant was bit expensive
The hotel has a lot of character - it's evidently historic without being run down at all. We liked the classic Scandinavian breakfast, with plenty of pickled fish.
The WiFi system is a bit complicated, requiring a sign in via the TV, and it doesn't always work that well
near city center
the toilet is not clean enough
Unfriendly staff. Poor rooms for the price you pay.
breakfast was good
bathroom was too old
location, private parking, good breakfast,
Located very close to bus station. Not far from airport. Staff very friendly and at your service. Overall hotel was fair besides some slightly negative points mentioned after.
Some rooms have windows on the street. Thus there can be lots of noise. Especially since there are no A/C in room and can be hot in spring/summer so you need to keep windows open. Also on the first day the bathroom wasn't very clean. No kettle and coffee/tea in the room. TV very old with not too much channels. And finally some rooms have very poor wifi coverage but some have so you have to change if you want
Access to WIFI to only one unit is not sufficient for a familiy on travel.
All the employes were kind and helpful
1. The bar was closed, when we came at 22 o'clock. 2. Several lightbulbs were out of order 3. Had to tell the waiter, they were out of scrambled eggs. 4. You have to pay for parking - that was not marked before page two, when I had reserved the hotelroom...
Old decoration. Quite hard to say that this was a 4 star hotel.
The breakfast was hearty and very nice. The double bed was ok.
The room was crammed and small, leaving us a little uncomfortable
Location was really good. Easy to find parking spaces. Friendly staff and very good breakfast.
Outdated, needs a facelift. Room wasn't very clean and smelled a bit weird.
location is very close to center of city. room was okay
old hotel and needs renovating (main building). breakfast limited. room was on 4th floor in back and wifi reception was really bad / not available.
Central beliggenhed for koncerter, byture, shopping m.m. i Aalborg
Location is superb
The hotel is ready for some refurbishment
Good breakfast buffet Large & comfortable room
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