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Vesterbro 77, DK-9000 Aalborg, Denmark – Show map
|Double Room with Extra Bed (2 Adults + 1 Child)||
|Double Room with Extra Bed (3 Adults)|
|Family Room (2 Adults + 2 Children)||
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20 properties in Aalborg
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526 verified reviews
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Helnan Phoenix Hotel's staff speaks: English, Danish
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Golf Course (within 2 miles), Sauna, Fitness Center, Solarium, Hot Tub
Food & Drink
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not possible) and costs DKK 75 per day.
Vending Machine (drinks), 24-Hour Front Desk, Currency Exchange, Baggage Storage, Meeting/Banquet Facilities, Fax/Photocopying
Safe, Non-smoking Rooms, Family Rooms, Elevator, Hypoallergenic room available
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Extra beds are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 526 reviews
Value for money
Show reviews from:
In a central location, 165 ft from Aalborg Train Station, this hotel is a 12-minute walk from the lively Jomfru Ane Street. It offers free Wi-Fi and tastefully decorated guest rooms.
Score from 306 reviews Review score
Opening in July 2013, this hotel is located on Jomfru Ane Gade pedestrian street in central Aalborg. It offers brightly decorated rooms with a flat-screen TV and free Wi-Fi access.
Score from 446 reviews Good
Located by the Limfjord, this hotel offers free gym access. Its bright rooms have modern décor and a flat-screen TV. Relaxation options include billiards and ping-pong.
Score from 224 reviews Review score
Across from Karolinelund Amusement Park, this hotel offers free Wi-Fi, plus free sauna and gym access. The lively Jomfru Ane Gade street is a 15-minute walk away.
Score from 546 reviews Good
Old Style danish hotel, good location, Walking distance to my Connections. Close to restaurant street.
Wifi was free of charge.
The wifi was bad. For several hours I could not log on at all (I got the message that too many users were logged on). And when I finally managed to log on, I could only log one device on at the same time (I couldn't log on with my laptop and my mobile phone at the same time).
Close to the city center, good restaurant, excellent breakfast, ambiente
Very crowded at breakfast
The service and breakfast was excellent. The room is very nice and the location is perfect. They have gym and sauna facilities.
The shower and the basin are uncomfortably small, the bed's mattress was very soft, causing slight back pains after a week's stay and the wifi signal is very weak in the room.
Sentral location Nice personell
The bathroom and wc
Good position, close to the city center. parking available (with extracharge). Good choice on breakfast buffet.
Bed was old and not comfortable. Room very hot during night, without any air conditioner to cool it down.
Hotel close to the centre,old hotel outdated but room was nice and renovated.
Parking quite expensive-Old fashion TV and no cable channels
Reasonable price considering hotels are very expensive in Denmark. Breakfast was good. Quiet although it situated in the center.
The room was not clean enough
The location Staff
Nice, old looking hotel. The breakfast was really good, and the staff was very friendly. The hotel is in walking distance to the city centre, and nearby is a street with lots of takeaways; which we used because of our five months toddler.
The room was not cleaned properly, so we found garbage on the floor, and the toilet could need a cleaning with some powerful soap. The "ring by the water" gave it a worn look. The room lacked air condition. No refrigerator. Small bed for two.
Close to city center Nice bar
A lot of party noise all night not taken care of by staff No air-condition and smelly room, so window must be open to the party noise
Located in the center of the city in close distance from restaurants and shops. Friendly staff. Tasty breakfast.
No aircondition in the room. Verry hot during a warm July period. The window had to be wide open. It helped. Some rooms in the ground floor are exposed to noise. We looked and changed to a better alternative. Staff was most helpful.
Potentially a great hotel
Staff attitude Wi-Fi poor Dirty Noisy (other guests) No airconditioning
Good location. Staff were responsive to requests, when things were within their control. Rooms were clean although the hotel itself is rather historic. Personalised message on the TV showing the guest's name which makes you feel welcome.
Wi-Fi was intermittent in my room which was at the end of one of the corridors. Only one Wi-Fi account per room is allotted although the reception was happy to provide us an additional account upon request. The same items were repeated for breakfast over the 3 mornings we were there, although the taste was good. The washroom did not have a toothbrush and shampoo, only soap and towels were provided.
Historic building with atmosphere. Although utilities (bath, gym) are a bit updated.
Not very friendly staff. I got wrong directions for a bus and arrived late to a meeting.
The noise from the guests on the outdoor terrace.
Accomodation was nice and clean. and the staff were very friendly, and my kid enjoyed the stay since they have good play area for them.
Restaurant was bit expensive
The hotel has a lot of character - it's evidently historic without being run down at all. We liked the classic Scandinavian breakfast, with plenty of pickled fish.
The WiFi system is a bit complicated, requiring a sign in via the TV, and it doesn't always work that well
near city center
the toilet is not clean enough
Unfriendly staff. Poor rooms for the price you pay.
breakfast was good
bathroom was too old
location, private parking, good breakfast,
Located very close to bus station. Not far from airport. Staff very friendly and at your service. Overall hotel was fair besides some slightly negative points mentioned after.
Some rooms have windows on the street. Thus there can be lots of noise. Especially since there are no A/C in room and can be hot in spring/summer so you need to keep windows open. Also on the first day the bathroom wasn't very clean. No kettle and coffee/tea in the room. TV very old with not too much channels. And finally some rooms have very poor wifi coverage but some have so you have to change if you want
Access to WIFI to only one unit is not sufficient for a familiy on travel.
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