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Property Highlights

Free WiFi

Places of Interest:

Monastry of the holy ghost (0.1 miles) Aalborg Historical Museum (0.1 miles)
Show map Helnan Phoenix Hotel

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Score from 299 reviews Good 7.5/10

Newest reviews for Helnan Phoenix Hotel

  • Grzegorz
      Norway
    August 28, 2014

    Hotel close to the centre,old hotel outdated but room was nice and renovated.

    Parking quite expensive-Old fashion TV and no cable channels

    6.7

  • Anonymous
      Norway
    August 25, 2014

    The location Staff

    7.9

  • Hans
      Norway
    August 17, 2014

    Nice, old looking hotel. The breakfast was really good, and the staff was very friendly. The hotel is in walking distance to the city centre, and nearby is a street with lots of takeaways; which we used because of our five months toddler.

    The room was not cleaned properly, so we found garbage on the floor, and the toilet could need a cleaning with some powerful soap. The "ring by the water" gave it a worn look. The room lacked air condition. No refrigerator. Small bed for two.

    7.5

  • Odd
      Norway
    August 3, 2014

    Located in the center of the city in close distance from restaurants and shops. Friendly staff. Tasty breakfast.

    No aircondition in the room. Verry hot during a warm July period. The window had to be wide open. It helped. Some rooms in the ground floor are exposed to noise. We looked and changed to a better alternative. Staff was most helpful.

    7.5

  • Donal
      Netherlands
    July 27, 2014

    Potentially a great hotel

    Staff attitude Wi-Fi poor Dirty Noisy (other guests) No airconditioning

    4.2

  • Mohamed
      Singapore
    July 21, 2014

    Good location. Staff were responsive to requests, when things were within their control. Rooms were clean although the hotel itself is rather historic. Personalised message on the TV showing the guest's name which makes you feel welcome.

    Wi-Fi was intermittent in my room which was at the end of one of the corridors. Only one Wi-Fi account per room is allotted although the reception was happy to provide us an additional account upon request. The same items were repeated for breakfast over the 3 mornings we were there, although the taste was good. The washroom did not have a toothbrush and shampoo, only soap and towels were provided.

    7.5

  • Anonymous
      Norway
    July 15, 2014

    No aircondition

    7.5

  • Anonymous
      Italy
    June 30, 2014

    Historic building with atmosphere. Although utilities (bath, gym) are a bit updated.

    Not very friendly staff. I got wrong directions for a bus and arrived late to a meeting.

    6.3

  • Anonymous
      Denmark
    June 29, 2014

    The noise from the guests on the outdoor terrace.

    7.1

  • Prabu
      Norway
    June 27, 2014

    Accomodation was nice and clean. and the staff were very friendly, and my kid enjoyed the stay since they have good play area for them.

    Restaurant was bit expensive

    7.9

  • Alister
      United Kingdom
    June 25, 2014

    The hotel has a lot of character - it's evidently historic without being run down at all. We liked the classic Scandinavian breakfast, with plenty of pickled fish.

    The WiFi system is a bit complicated, requiring a sign in via the TV, and it doesn't always work that well

    7.9

  • Anonymous
      Netherlands
    June 25, 2014

    near city center

    the toilet is not clean enough

    6.7

  • Amit
      Singapore
    June 22, 2014

    Unfriendly staff. Poor rooms for the price you pay.

    5.4

  • Murat
      Turkey
    June 11, 2014

    breakfast was good

    bathroom was too old

    7.1

  • Cornelis
      Denmark
    June 5, 2014

    location, private parking, good breakfast,

    7.9

  • Anonymous
      Israel
    May 29, 2014

    Located very close to bus station. Not far from airport. Staff very friendly and at your service. Overall hotel was fair besides some slightly negative points mentioned after.

    Some rooms have windows on the street. Thus there can be lots of noise. Especially since there are no A/C in room and can be hot in spring/summer so you need to keep windows open. Also on the first day the bathroom wasn't very clean. No kettle and coffee/tea in the room. TV very old with not too much channels. And finally some rooms have very poor wifi coverage but some have so you have to change if you want

    7.1

  • Børge
      Norway
    May 12, 2014

    Good location.

    Access to WIFI to only one unit is not sufficient for a familiy on travel.

    7.5

  • Inger
      Denmark
    April 24, 2014

    All the employes were kind and helpful

    1. The bar was closed, when we came at 22 o'clock. 2. Several lightbulbs were out of order 3. Had to tell the waiter, they were out of scrambled eggs. 4. You have to pay for parking - that was not marked before page two, when I had reserved the hotelroom...

    6.3

  • Vlatas
      Greece
    April 21, 2014

    The location

    Old decoration. Quite hard to say that this was a 4 star hotel.

    5

  • Morten
      Norway
    March 10, 2014

    The breakfast was hearty and very nice. The double bed was ok.

    The room was crammed and small, leaving us a little uncomfortable

    6.7

  • Heikki
      Finland
    February 24, 2014

    Location was really good. Easy to find parking spaces. Friendly staff and very good breakfast.

    Outdated, needs a facelift. Room wasn't very clean and smelled a bit weird.

    6.7

  • Anonymous
      Netherlands
    February 22, 2014

    location is very close to center of city. room was okay

    old hotel and needs renovating (main building). breakfast limited. room was on 4th floor in back and wifi reception was really bad / not available.

    5.8

  • Hanne
      Denmark
    February 14, 2014

    Central beliggenhed for koncerter, byture, shopping m.m. i Aalborg

    7.9

  • Hans
      Netherlands
    January 24, 2014

    Location is superb

    The hotel is ready for some refurbishment

    5.8

  • Anonymous
      Belgium
    January 20, 2014

    Good breakfast buffet Large & comfortable room

    Dirty toilet

    6.3

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