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Property Highlights

Places of Interest:

Nyhavn (0.2 miles)
Show map Hotel Neptun

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Score from 1516 reviews Very good 8.1/10

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Newest reviews for Hotel Neptun

  • Anonymous
      United Kingdom
    August 27, 2014

    Great location. The staff is stellar. Very comfortable room. Walking distance to many sights. Metro station about 5 min walk. Highly recommended.

    9.2

  • Irene
      Netherlands
    August 27, 2014

    The location was great. Breakfast was really nice. Staff very friendly.

    Our room didn't have airconditioning. We had to use a fan which was not so great. Keeping windows open was not really an option due to outside noise. Bathroom very basic. It lacked the little things I expect from 4star hotels: face towels, separate shampoo and conditioner, shower cap etc. It only had wall fixed soap and shampoo. Clean but not very modern. A little too basic for the price.

    5.4

  • Nicu
      Romania
    August 24, 2014

    location

    value for money (very expensive for what they offer) bedroom very small, same the bathroom (I think this has 2 square meters all room; it has bathtub but is useless - it is around 1 meter long -maybe a child can use it)

    6.3

  • Anonymous
      United Kingdom
    August 23, 2014

    Location near to nyhavn main harbour.

    Rooms need updating. Nice bedding, but needs new bathroom.

    6.3

  • Ernesto
      United States of America
    August 22, 2014

    Location close to the canals, the garden n the palace

    The staff could be friendlier. They could proactively ask customer if they need anything rather than waiting for customers to get their attention.

    7.1

  • Anonymous
      United Kingdom
    August 21, 2014

    Location right beside Nyhavn. Breakfast was included and of high quality with free tea/coffee available through the day. We rented the hotel bikes which were great. Rooms were nicely decorated

    Some of the rooms face into an internal courtyard and hence are devoid of natural light. Some rooms do not have aircon - though it was cool when we were there so not a problem

    9.2

  • Anonymous
      United Kingdom
    August 19, 2014

    the location

    It needs an extensive refurbishment and probably a new management because the staff is not always very well trained to answer you in a proper way. The room was utterly narrow, facing over their lounge and noisy. Too expensive for this level of service.

    5.4

  • Seraya
      Israel
    August 10, 2014

    The staff

    The facility is old and worn out needs serious renovation

    5.8

  • Gráinne
      Ireland
    August 7, 2014

    Amazing location near the harbour, good breakfast, nice hotel

    Very expensive

    7.5

  • Janice
      United Kingdom
    August 6, 2014

    Location / friendliness of staff / size of rooms/cleanliness of hotel

    Not applicable.

    10

  • Tatiana
      Russia
    August 6, 2014

    Very good breakfast

    Too small room No shampoo (only liquid soap)

    6.3

  • Marina
      Russia
    August 6, 2014

    They first put me in the room with no air conditioning and windows coming out to the street. Plus it was actually in a very bad shape. I asked to chane it and had another one with air con but could not regulate it myself and it was sooo loud. Overall I am so disappointed with the hotel, it's state, cleanliness and staff.

    2.9

  • Anonymous
      United Kingdom
    August 5, 2014

    Excellent breakfast 10 minute walk from Metro, airport line Nicely decorated and furnished Tea and coffee available all day A few minutes wale from Nyhaven restaurants, bars and a convenience store very close.

    No airconditioning in standard rooms

    10

  • Jennifer
      United States of America
    August 5, 2014

    location

    pay for internet after the first hour that didn't work anyway pay for breakfast A/C poor with no controls small room uncomfortable bed no washcloths no bathroom fan to vent Pay for late check out

    6.7

  • Thomas
      Norway
    August 5, 2014

    No aircondition! Lots of sound from the streets

    7.1

  • Ulrich
      France
    August 5, 2014

    near everything in town free coffe all day

    expensive breakfast

    7.9

  • Takamasa
      Japan
    August 3, 2014

    This hotel is pretty good location that why I can come to good spot by waking or bike. Also this building is very historical building and staff is so kindness.

    Nothing special eventhough price is expensive but it can't be this country.

    9.2

  • Liviu
      Israel
    August 3, 2014

    Very central. Close to Nyhaven. The superior double room was large enough with outside windows and a bathroom with shower. Large flat TV screen - important because of FIFA Cup. Nice, helpful staff. Very good breakfast.

    No air conditioning but they said it is not usual in Copenhagen.

    7.9

  • Bente
      Norway
    August 2, 2014

    Great breakfast

    9.2

  • Katherine
      Germany
    August 1, 2014

    breakfast was good

    very hot, not very clean, not very quiet, smokers right out front caused lobby to constantly smell like smoke.

    5.4

  • Anonymous
      United Kingdom
    August 1, 2014

    The location was ideal for what we needed. The male receptionists were very friendly and extremely helpful.

    Our room was not cleaned throughout our stay, we received clean towels each day. The carpet was not vacuumed and the bathroom was not mopped.

    6.7

  • Anonymous
      South Africa
    July 28, 2014

    the location was perfect

    no wifi!! then when you buy it, it was very poor. requested room facing out and given room facing courtyard. could not even see the sky. staff arrogant

    6.3

  • Anonymous
      Canada
    July 25, 2014

    Breakfast was good. Nice bathroom. good location, clean.

    We were told that check-in was only at 2:00 pm, there was no attempt to let us know if a room would be available earlier. Also,the room had no access to fresh air-or any view other than the hotel covered courtyard. Poor rooms with no fresh air seemed typical of what we were given when we used Booking..com to book hotels! We were always directed to what seemed to be the worst rooms in the hotel.

    7.5

  • Antony
      United Kingdom
    July 23, 2014

    Location - superb. Few hundred yards to Nyhavn, National Theatre, Harbour, shops, sights..... Double room was bright and airy Hotel décor very attractive Buffet Breakfast more than adequate Bike hire Lounge on ground floor and Roof terrace

    Bathroom was a little tired and cramped but functional. Quite a lot of steps up and down on our floor and step in lobby of room and to bathroom which could be a hazard for the less nimble

    7.9

  • Johanna
      Iceland
    July 21, 2014

    Location is really good, near Nyhavn.

    The staff was not very agreable. Surprised by the fact that the luggage storage was not really supervised. The single room I had, was very small. Didn´t feel like a 4 star hotel.

    5.8

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