I had a written confirmation for my reservation for my family in the
main building, in two connecting queen size rooms. Upon arrival, the
woman behind the desk was not very gracious, questioning the validity of
this confirmation, claiming I must have gotten it wrong, and that our
commodation had to be in one of the other smalling buildings. I had to
show the email confirmation several times to more than one staff member,
and one of them acutally said "Ok, I will find out who sent that
email"..!! This did not make us feel welcome, as it was our first
impression of the staff and hotel. It is not what you want, is it - to
arrive at a great hotel and not feel welcome.
Fantastic place, fantastic building and fantastic country.