Phoenix Copenhagen  

Short way to the center of Copenhagen.

We arrive late in the night to the hotel. We had been travelling first for three weeks to the mainland us, then to three Hawaiian islands, on different hotels. This was now our third week travelling to eastern europe last week, and western europe this week, finally coming to Copenhagen. Wen we came, we were met by only stairs from outside, and we have much baggage and a baby stroller, so it was hopeless to manouver quickly in and out of the hotel. There were even stairs to the room, and this we should have been made aware of after our booking. We explisicitly wrote to the hotel that we arrived with an 8 month old baby, so someone should have warned us about this, so we could have desided if we would come or not. Or at least write this on the description of the hotel, that it is not accessible easily everywhere. Besides this, we got good help from the porter, so that was OK. We arrived at breakfast at 10:12 the next morning, we were told that it was only 10 minutes left of breakfast. During our breakfast, the waiter was demonstrating all the time that it soon was closingtime, really unprofessinal, and stressful. A lady which came down 5 minutes before the breakfast ended, was treated real badly. The waiter stood right in front of her, looking angry, and telling that she could gather watever she wanted to have, and again pointed out tat breskfast was almost over. All the time the waiter was cleaning the tables in a demonstrative way, creating stress, and look real annoyed that we sat there. The worst thing about our stay is the lack of cleaning in the room, dust and dirt everywhere, topped by an absolutely disguting bathroom. Behind and on the sides of the toilet, three are stripes on the tiles, which look like someone has urinated on the wall, and noone cleaning this up. The bathroom really needs a total cleaning on the floor and walls, so please have the cleaningpersonnel make the bathroom shine, and clean the room properly.

The location was the best thing of the hotel

As a family we booked 2 rooms and both looked the same but were not as the one showed on your website.The rooms were smaller,very very tiny!the bathrooms too old and in the bathtub you could take only the shower.the airconditioner was leaking heavly on the carpet and making too much noise.We complained about the room, the receptionist said that on the website booking.com puts nice pictures to attract customers...we have lost 45 min.trying to get out from the parking cause they gave us the wrong tickets at the receptionand had to go twice back and forth to ask for help. .Maybe the staff should have more knowledge.the rooms were cleaned too late in the afternoon.the hotel looks great only on pictures,it needs a lot of renovations!we felt like it had better times.....

the hotel is situated in a sentral and safety area. Quite nice interior. Guest computers with internet at the reception was free almost all the time. Flat screen TV with a number of channels. We had a room just beside the elevator, but it didn't course any disturbing at all.

We had a baby stroller with us which made it very difficult. Hotel has many stairs in the entrance zone and you have to berry things which are heavy. Beds are too much soft. You sleep like on the top of jelly. Breakfast is not recomended. You can have a nice cup of cuppicino and a fresh croissant for half price of the breakfast just beside the corner.

Nothing.

Over priced hotel with very small rooms. Staff was nice but cost to value ratio was way out of line when compared to other hotels in area. They certainly could not be classified as a luxury hotel.

The location and breakfastroom

The old interior. The hotel is old fashion and needed a makeover

Nice location Nice architecture

Good day, I found the rates extremely expensive for the rates. I had a single room and it was as big as a cabin on a cruise ship. The breakfast was not even included in the rate. I paid over $240.00 usd a night and with no breakfast. Regards,

Location

The hotel building, has during years sunk in to the ground and is leaning many degrees. The double bed head side was much lover than the foot side. I'll recommend you to sleep the opposite way. The WiFy did not work in the room, even after complains to reception. The system looks very old fashion and the user name and password is as long as the history of the hotel.

Location; history; atmosphere; service.

they need toput proper shampoo and coditioner in the rooms as hand-baggage travellers can no longer carry this with them.

Excellent hotel in great location. Staff were friendly and helpful. Lovely buffet breakfast

Tiny room allocated because I refused to pay extar for an upgrade. The smallest hotel room I have ever stayed in. A disgrace.

The location was impeccable a very cozy/romantic hotel!

however perhaps not enough staff to attend to the clients? Also the cleaning would take forever and the bathrooms were a bit rundown

It's an old classic hotel in the best city area in towns. very comfortable bed and sheets, great food, fast internet, nice stuff

The room was a bit small not wasy to get acsess to your clothes, the bath was way too small I can't even sit in it... the rest was great

Central, staff helpful, rooms comfortable