We were offered an upgrade (prior to arrival) at an extra payment - approx. 12%-14% increase in the room rate. We agreed to this offer in good faith. When we inspected the room on arrival, the so called upgraded room, was exactly the same as the one represented in the Booking.com photo. So, what is this upgrade about, we asked?
To add insult to injury, the hotel staff then showed us an "attic" room, which they said was the room assigned with our booking.
This is a very poor quality room at attic level (5th floor), barely suitable for a single person.
We naturally disagreed with the need for an additional "upgrade" charge to get what was represented in Booking.com photo. Subsequently, the hotel agreed to waive the upgrade charge (they were nice about it).
We recommend to Booking.com, that the photo(s) representing the room being booked, be considered an integral part of the reservation contract. Subjective judgemental descriptions such as "small", "large" are just that.
We rated the hotel room (for "comfort" and "value for money") on the basis of "attic" room, being the one assigned to us as per the booking.
Walking distance to many of Copenhagen's attractions, friendly and helpful staff, excellent breakfast - good variety.