I wouldn't call them things that I did not like- for me they were really fine, but the next comers should be aware of them. The location of Chalet Tropical is slightly at the end of the village- there isn't s proper road to it and I wouldn't recommend that you walk alone on the way to the centre of the village at night. The beach is really close but the way to get there is a tiny path with a lot of bushes and strange animals which you might find unusual for DR (donkeys, pigs, ducks, cows). Besides Sarah and Marcos hardly anybody from the staff speaks English. This is not a big issue, because you can always call Sarah, but anyway is something that might cause any inconveniences if you do not speak Spanish (this is btw valid for the whole DR). As you see these are not big issues, so my recommendation is- Go there and enjoy the peaceful and relaxing atmosphere of the chalet :)
The chalet is like a small "island" in the village of Las Galeras- everything is nicely decorated, you can find beautiful palms all over the garden. Inside the villas all furniture is made of natural materials which further strengthens the feeling of being close to nature. You have a variety of options to choose for breakfast and the way they serve it makes it even more special. You have to order the breakfast from the previous night so that they serve it in the exact time that you wish to. The staff is there up to 8p.m. and they are ready to prepare a dinner for you (which sometimes is a good option as the way to the village might be scary at night). All you will see written for Sarah and Marcos is true to the last word. Sarah came to us on the first morning after our arrival and sat with us for at least an hour telling us what we can do, what restaurants we can visit or just giving us some advises. She is prepared for every wish that you might have and you have to be sure that you will spent a wonderful time in this beautiful place. Marcos is the driver - he took us from the airport when we arrived, accompanied us in some trips (to Rincon and to El Cabito restaurant) and in the end drove us to Bayahibe (which was our next stop). He speaks English pretty well and described many of the things we saw on the road (and around). He is really friendly, talkative and kind- you will enjoy his company.