My biggest complaint is that I didn't like that I couldnt have any of my friends come upstairs to see me. I snuck my best friend up there because she just kept walking with me when we arrived together. I find that very silly. If I come downstairs and go up with said friends, what is the problem? And I had a lot of friends and family wanting to come see me. I understand not allowing people go upstairs alone, but if I come DOWN itbher them and go up together, what's wrong with that? So we ended up talking in the Lobby as my kids ran around like lunatics. And also, you are not allowed to have more than 2 kids in one room. So what was I supposed to do? Get an extra room for my 7 year old to be in alone? It was just ME with my 3 kids. So, I booked it as 2 kids, and hoped for the best. And it worked out, I guess no one noticed. . I mean...do that at your own risk lol the food at the pool bar was very good also, except one time I I ordered and they served me some old, burnt chicken fingers which I complained about and they gave me another order. But didn't really do anything special to make up for it, like a free meal or a discount. But whatever. Those were the only complaints.
The room was pretty, but it did have a hint of that humidity musty smell, which I think can be improved with a dehumidifier in each room. The hotel itself is beautiful. Pool is beautiful And kid friendly. It was actually the only time I got to relax with my 7,4 & 1 year olds! They could splash around freely and I sat there chillin.the food in the restaurant was very good. Although of course you had to pay extra. And it wasn't cheap but not as expensive as the Jaragua for example. I had a great experience.