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Property Highlights

Free WiFi Free parking

Places of Interest:

Museo de las casas reales (0.2 miles) Alcazar de Colon (0.2 miles)
Show map Hotel Frances Santo Domingo - MGallery Collection

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Newest reviews for Hotel Frances Santo Domingo - MGallery Collection

  • William
      Dominican Republic
    July 17, 2014

    excellent welcome and service.... could not have been better. excellent value

    the a/c was a bit cool and we had trouble adjusting the temperature but we do not use a/c that much so it may not bother other people

    10

  • Carolina
      United States of America
    June 17, 2014

    The room was clean and the restaurant staff was very friendly and polite.

    There were a couple of incidents that made my 6-night stay less than pleasant: - During my second night at the hotel (around 1:30am), I was awaken by loud voices and a door noise that seemed close my room. Somehow, in the middle of the dark, I was able to realize that the noise came from my own room. Some people had entered into my room! It was a couple that immediately shut the door when I said: "Excuse me! This room is occupied!" I immediately called the front desk to report the incident. After a few minutes, I called again to ask for details. The person at the front desk indicated that this couple was checking-in at that time. The system showed my room as vacant and clean. For that reason, he assigned them the room and gave them the magnetic key. The next day, I spoke with the manager who offered and explanation (something about the new system they had installed two weeks prior and the employees were still learning to work with it) and extended a restaurant voucher to make it up to me for the inconvenience. Although I appreciate the manager's response, this kind of situation is unsafe and absolutely unacceptable. - The room I was given faced to the street. It was very noisy at night as there is a bar nearby that would open from around 9pm until after midnight (every night). Not a good situation for someone that is in town for business and has to wake up early every morning. I'll go to a different hotel the next time I am in town.

    5.8

  • Carlos
      United States of America
    May 13, 2014

    Great staff! I'm very happy for choosing hotel Frances. This hotel is comfortable and cozy!

    Some little problem finding the reservation, but no big deal

    9.2

  • Stewart
      United States of America
    April 9, 2014

    Excellent hotel central to everything in Zona Colonial. Breakfast was a wonderful tableside buffet. The room was spacious and cool with wonderful blinds that blockedout the sun so we could sleep in and enjoy our vacation.

    10

  • Jihad
      Lebanon
    March 20, 2014

    professional staff

    no good the room ventilation

    8.8

  • Anonymous
      United States of America
    February 17, 2014

    Great location, very historic hotel local with really nice courtyard. Our dinner was excellent. Room was clean and comfortable.

    Our room faced the courtyard and it got a bit noisy in the morning as the staff was prepping for the day.

    9.6

  • Gerrit
      Netherlands
    December 13, 2013

    Excellent hotel in a historical building in the colonial centre, with nice terrace in the courtyard, good restaurant, and private parking.

    9.6

  • Juan
      United States of America
    December 3, 2013

    The room was very nice and the bathroom like new,very good and confortable bed,staff as very attentive to our needs.

    The price for the night was steep,for the type of hotel.Next time we will reserve at a more affordable place.

    9.2

  • Joseph
      Israel
    November 25, 2013

    I simply enjoyed my stay at the hotel. if, or when the next opportunity will arise for me to return to Santo Domingo, Hotel Frances, would be my first choice.

    7.5

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