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Calle Las Mercedes Esquina, Zona Colonial, 10211 Santo Domingo – Show map
Excellent location – rated 9/10! (score from 52 reviews)
Rated by guests after their stay at Hotel Frances Santo Domingo - MGallery Collection.
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109 properties in Santo Domingo
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52 verified reviews
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Hotel Frances Santo Domingo - MGallery Collection's staff speak: Spanish
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Golf Course (within 2 miles), Snorkeling, Massage
Food & Drink
Restaurant, Bar, Breakfast in the Room
Free! WiFi is available in all areas and is free of charge.
Wired internet is available in all areas and charges apply.
Free! Free private parking is available on site (reservation is needed).
Public parking is available at a location nearby (reservation is needed) and charges apply.
Room Service, Car Rental, 24-Hour Front Desk, Currency Exchange, Babysitting/Child Services, Laundry, Business Center, Fax/Photocopying
Newspapers, Safe, Shops (on site), Soundproof Rooms, Air Conditioning
3:00 PM - 12:00 AM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to two children under 16 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hotel Frances Santo Domingo - MGallery Collection accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 52 reviews
Value for money
Show reviews from:
In the center of historic Santo Domingo, this hotel is a 10-minute walk from the Puerta Del Conde. It features a café, outdoor pool, and colorful rooms with a minibar.
Score from 126 reviews Very good
This hotel is in a restored colonial building on a plaza in Santo Domingo. It offers air-conditioned guest rooms just steps from the Parque Colon.
Score from 19 reviews Very good
Weston Suites Hotel features free Wi-Fi and a gym. Free private parking is available. The air-conditioned rooms have flat-screen TV with cable channels, a safe and a desk.
Score from 249 reviews Good
Located right on the Malecon seafront boulevard, the Crowne Plaza Santo Domingo features an outdoor pool and whirlpool, a casino and a spa.
Score from 165 reviews Very good
excellent welcome and service.... could not have been better. excellent value
the a/c was a bit cool and we had trouble adjusting the temperature but we do not use a/c that much so it may not bother other people
The room was clean and the restaurant staff was very friendly and polite.
There were a couple of incidents that made my 6-night stay less than pleasant: - During my second night at the hotel (around 1:30am), I was awaken by loud voices and a door noise that seemed close my room. Somehow, in the middle of the dark, I was able to realize that the noise came from my own room. Some people had entered into my room! It was a couple that immediately shut the door when I said: "Excuse me! This room is occupied!" I immediately called the front desk to report the incident. After a few minutes, I called again to ask for details. The person at the front desk indicated that this couple was checking-in at that time. The system showed my room as vacant and clean. For that reason, he assigned them the room and gave them the magnetic key. The next day, I spoke with the manager who offered and explanation (something about the new system they had installed two weeks prior and the employees were still learning to work with it) and extended a restaurant voucher to make it up to me for the inconvenience. Although I appreciate the manager's response, this kind of situation is unsafe and absolutely unacceptable. - The room I was given faced to the street. It was very noisy at night as there is a bar nearby that would open from around 9pm until after midnight (every night). Not a good situation for someone that is in town for business and has to wake up early every morning. I'll go to a different hotel the next time I am in town.
Great staff! I'm very happy for choosing hotel Frances. This hotel is comfortable and cozy!
Some little problem finding the reservation, but no big deal
Excellent hotel central to everything in Zona Colonial. Breakfast was a wonderful tableside buffet. The room was spacious and cool with wonderful blinds that blockedout the sun so we could sleep in and enjoy our vacation.
no good the room ventilation
Great location, very historic hotel local with really nice courtyard. Our dinner was excellent. Room was clean and comfortable.
Our room faced the courtyard and it got a bit noisy in the morning as the staff was prepping for the day.
Excellent hotel in a historical building in the colonial centre, with nice terrace in the courtyard, good restaurant, and private parking.
The room was very nice and the bathroom like new,very good and confortable bed,staff as very attentive to our needs.
The price for the night was steep,for the type of hotel.Next time we will reserve at a more affordable place.
I simply enjoyed my stay at the hotel. if, or when the next opportunity will arise for me to return to Santo Domingo, Hotel Frances, would be my first choice.
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