Grand Palladium Bavaro Resort & Spa-All Inclusive  

The pool area and the beaches were nice. That was about it.

Staff knowledge of resort policies was terrible. Ask 5ppl the same question and you'll get 5 different answers. Customer service, some of the worst I've experienced. Especially at the front desk. Most speak very little English and are very rude and don't seem to care about the guests needs or struggles with the hotel. I was charged more for my room at check in than what I booked at on your site. And even after I showed the front desk agent the confirmation email from your website with my confirmation number and price, he told me I was wrong and there was a mistake and if I wanted to stay I would have to pay more. That should've been my first clue and I should've left right then and paid the cancellation fee. All dinner reservations I made were lost and I was not able to be accommodated at ANY of the restaurants I wanted to eat at on any of the nights. My room key constantly stopped working, 5 times, and my room was an 8min walk from the front desk. The lock on my door broke causing me to miss dinner reservations outside of the resort to have dinner with my new employer here in DR becausey car keys were locked in the room and it took over an hour and a half to resolve the issue. My entire room flooded with 2" of water on the floor twice and ruining a pair of shoes and soaking a piece of luggage and was told it wasn't their fault and I would have to deal with it and I could not be moved to a different room. It took 3 hrs to finally talk to the guest services manager. But it took me losingy temper in a crowded lobby to do so. Something I never condone but being nice and trying to explain things calmly was not working. The guest services manager was the ONLY redeeming quality about this trip. Did it fix and solve all my problems? Absolutely not. But he spoke fluent English, listened to me, and seemed generally concerned with my frustrations with the resort. All in all a terrible experience. I wouldn't recommend this place to my worst enemy.

O complexo é maravilhoso . Tivemos uma experiencia maravilhosa durante nossa estadia .

Achamos que a equipe , de forma geral , nao era nem um pouco simpatica e atenciosa conosco . Talvez tenha sido por ser periodo de ano novo e , pelo fato dos hoteis estarem super lotados .

Resort muito bom! Funcionários muito simpáticos sempre dispostos a te servir. Como o resort fica num complexo, temos acesso às dependências do Palace e Punta Cana - Grand Palladium, sem necessitar de upgrade de carteirinha.

Instalações um pouco antigas, necessitando de reparos. Mas nada que estrague o passeio.

Beach is nice.

Aircon in room did not work. Security box did not work. Fridge/minibar did not work. Onions were thrown into practically every dish in the buffet. (Perhaps their kitchen staff are a bit amateurish.)

Other than the people at the front desk, everyone else that we can in contact with was great - warm, friendly and hospitable. A hotel is a hotel is a hotel. People make the difference. The staff at the Grand Palladium Bavaro and at the other hotels on the same property were great.

Serious problems with customer service at the front desk. We had a water leak in our bathroom from the unit above. Walking in ankle deep mystery water while using the bathroom was no fun. This would normally have been a minor problem but because the people at the front desk ignored it (and us) for the better part of four days lead to us leaving the resort early before the end of our time. The poor quality of customer service at the front desk is noticeably different to that offered by other employees from other sections of the hotel (f&b, housekeeping, security, transportation, concierge, etc.) Still haven't decided if I would want to give Fiesta Hotels - or the Grand Palladium resorts a second chance.

The staff was very friendly, facilities are excellent - the beach, multiple bars on the beach and in the lobbies. It was great that with Bavaro pass it was possible to use Grand Palladium Palace facilities - lobby and pool, it's less crowded and has a nicer vibe. Sports centre deserves a separate mention - very nice and helpful staff who gave excellent tennis coaching, and offered multiple other activities.

The hotel is a package tourism destination, so probably good for families and couples, but offering limited opportunities to socialise with other solo travellers (as there are very few).

Muito bem localizado amplo espaço de lazer fácil localização dos restaurantes e bares ótima equipe de recreação ótimos restaurantes Boa comida e uma praia inesquecível

A Limpesa dos quartos muito demorada e nao gostei da equipe de recepção

Ehhez az értékeléshez a vendég nem tett megjegyzést.