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Property Highlights

Free parking

Places of Interest:

Malecon (0.1 miles)
Show map Renaissance Santo Domingo Jaragua Hotel & Casino

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Newest reviews for Renaissance Santo Domingo Jaragua Hotel & Casino

  • Marie
      United States of America
    May 20, 2014

    The cleanness and the comfort were exceptional. As for the breakfast was incomparably great. I like the fact that I can contemplate the Atlantic ocean as step outside of the lobby and in one of the rooms. I really believe that, Renaissance is one of the best for anyone to stay when visiting Santo Domingo.

    7.5

  • Giselle
      United States of America
    May 11, 2014

    We enjoyed the central location of the hotel as well as the beautiful view.

    The hotel is very outdated and needs a face lift. Also the breakfast buffet is very overpriced.

    6.7

  • Liseth
      Guatemala
    May 1, 2014

    The personnel was excellent

    Need to be refurnished

    8.3

  • Michael
      United Kingdom
    April 19, 2014

    Mostly everything about this hotel was good including the wifi! A little dated but this is being re-furnished as from next week closing for a year so I think when it re-opens it will be fantastic!

    Had to pay for parking in the hotel and pay for wifi in the rooms if your not in a club class room. This is not as advertised!

    9.2

  • Michael
      United Kingdom
    April 18, 2014

    The staff were very helpful when things went wrong and resolved the problems. The rooms are excellent with a sea view.

    The wifi is not good! I had three different floors and it was only slightly better the lower I got. Not good when you rely on internet in your room. I don't want to sit in the lobby all night for reliable connection! Would not let me upgrade my room because I had booked through Booking.com????? What is that about????

    9.6

  • Joseph
      United States of America
    April 17, 2014

    Bed was very comfortable, excellent

    room had slightly moldy smell as if it had been closed for several days without the a/c running

    7.1

  • Stephen
      United States of America
    April 6, 2014

    The casino.

    I was wrongly charged for someone else's meal check.

    7.9

  • Ulysses
      United States of America
    March 26, 2014

    An overall excellent hotel. I stayed once before in 2001. She's the Queen of Santo Domingo

    Pool size. Some of the facilites were a little run down and in need of a renovation. I hear that this property will being getting an extensive face-lift coming in April (1yr).

    8.8

  • Daniel
      United States of America
    March 11, 2014

    The cleanliness of the rooms and the warm environment.

    Expensive taxation

    7.5

  • Lisa
      United States of America
    March 7, 2014

    beautiful hotel, great location

    nothing to complain about

    10

  • Justine
      United States of America
    March 5, 2014

    Great breakfast

    9.6

  • Linda
      United States of America
    February 28, 2014

    location and pool

    The beds were hard and very uncomfortable. The room was freezing so I shut off air and wanted to open a window for fresh air but couldn't. My husband and daughter ate chili dip and chips at the bar and got sick the next day.

    6.3

  • Frank
      United States of America
    February 25, 2014

    Bad guest policy. No reason at all for a single guy to stay there. The only taxis allowed in front charge 2x as much, restaurants, food, casino, bar, stores, are all purposely designed to absolutely rip off guests, (16 oz bottle of water costs $4 when 10 times the amount in grocery store costs 1.50). location is too far to do anything about it so hotel takes cares complete advantage by ripping you off your whole stay and the rooms are too expensive for those games. grounds are too big and feel lost there. not authentic experience.

    5.4

  • Walter
      United States of America
    February 19, 2014

    Overall a nice experience.

    shower head was loose fitting and could not be aimed.

    9.2

  • Anonymous
      United States of America
    January 17, 2014

    The staff was very attentive, polite, professional, and friendly. Very impressed with the customer service.

    7.9

  • Anonymous
      United States of America
    January 5, 2014

    Staff are very friendly.

    Need some change in the carpet.. does not smell good.

    7.9

  • Anonymous
      United States of America
    January 5, 2014

    Rooms and hotel has a good size and it is well-lighted.

    Bathroom need renovation Breakfast it is too expensive and too loud.

    7.5

  • Marcus
      United States of America
    December 30, 2013

    I enjoy the professionalism and bi lingual staff.

    I did not like the overpriced taxis the hotel permit to linger out front.

    8.8

  • Yanling
      Canada
    December 29, 2013

    excellent service. Polite. Clean. No noise . Would be glad to come back.

    None.

    10

  • Tulcianu
      Romania
    December 26, 2013

    Staff very friendly and kind.

    Lots of issues with the internet and the last day with the elevators.

    7.5

  • David
      Bermuda
    December 2, 2013

    I liked that it was good security presence, the breakfast and front desk staff was great nice and pleasant

    The look of hotel, hotel was half being renovated, pool staff was not visible for service had to go look for them for bar service. Room towels had to call for face clothes directly after room was supposed to be cleaned. Need to change your guest visits policy

    4.2

  • Anonymous
      Brazil
    November 12, 2013

    The staff are nice and treated us kindly. Good pool, good drinks and really nice spa area.

    There is a casino on the hotel and there are lots of young prostitutes with old men in the hotel and pools area.

    7.1

  • Anonymous
      Switzerland
    October 26, 2013

    Breakfast of extremely poor quality!

    They didn't exchange towels as promised.

    5

  • Georges
      Haiti
    October 22, 2013

    A lots of space and cleanliness

    don't see anything wrong

    9.2

  • Russell
      United States of America
    October 2, 2013

    The pool was wonderful

    9.6

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