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Carretera Sanchez Samana Km5, 11517 Santa Bárbara de Samaná, Dominican Republic – Show map
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6 properties in Santa Bárbara de Samaná
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17 verified reviews
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Website and customer service in English (US) and 41 other languages
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Outdoor Pool (all year), Terrace
Tennis Court, Fishing, Ping-Pong, Diving, Fitness Center, Spa, Massage, Game Room, Playground
Food & Drink
Restaurant, Bar, Restaurant with Dining Menu, Special Diet Meals (upon request)
WiFi is available in public areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Concierge Service, Laundry, Ironing Service, Meeting/Banquet Facilities, Hair/Beauty Salon
Safe, Non-smoking Rooms, Family Rooms, Elevator
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 2 years stay free of charge when using existing beds.
One child from 3 to 12 years is charged USD 30 per person per night in an extra bed.
One older child or adult is charged USD 50 per person per night in an extra bed.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 17 reviews
Value for money
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The venue was nice, the rooms nice and comfortable.
The lack of service at the restaurant with the pool outside, the confusion when checking out. Breakfast was nice but bits were forgotten and then for me, extra was added and charged. Asked for coffee to have before breakfast and it came with breakfast. There were 4 of us and another couple in the restaurant then to start was some attention, then nothing! I think that the staff definitely need more training, especially for the cost of staying overnight. Also it would be good to have an itemised account for what you pay for not just a bill at the end. So I wasn't really happy with that.
I found the hotel very relaxing, Whale watching from a private boat arranged at the hotel through the Escape Samana tour office was perfect!
The Cafe del Mar restaurant tables situated outside need more lighting and was a bit too dark in the evening!
Location and views and attitude of staff.
Arrival: Requirement for payment on arrival. Inability to serve a cup of tea in less than half an hour. Rooms: No CNN, BBC World or similar English speaking news channels. No WiFi. No internet cables.g Utterly inadequate telephone system. Wrong dialing codes in Room Telephone Directory. Locks on balcony doors not working therefore no night security. Certain items in bathroom not working. Restaurant: Utterly unacceptable quality of restaurants for a hotel in this price range. Breakfast - no buffet selection. Inability to produce four hot coffees in under 20 minutes. White toast and strawberry jam presented with no options. Tea served with tepid water. etc. etc. etc. We were mistaken as members of a tour group yet we were paying top price. Altogether an overpriced hotel with poor service delivery. But charming staff unable to deliver the standard expected by an International traveller paying US$325 a night . The General Manager, Jessica Bretin-Mariano, in her welcome letter completely overstates the anticipated experience and clearly fails to manage the hotel to a five star standard.
Loved the location and setting.
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