The Reserve at Paradisus Palma Real - All Inclusive    

Las instalaciones y la Playa. De la zona, sin duda tiene la mejor playa. Es excelente para ir con hijos. El Kid Zone y su gente es absolutamente recomendable para los padres que quieres tener un poco de independencia de sus hijos. Los cuartos son realmente increibles, comodos y sobretodo silenciosos y bien independientes del resto de los cuartos, lo cual es importante a la hora de dormir.

Mas allá de que es un hotel familiar, creo que le falta mucho con relacion al tema deportes y actividades en la playa (a la cual accedes a través del Palma Real). Me dio la sensación de que esto esta tercerizado, por lo cual, quien tiene la conseción no se preocupa demasiado por ofrecer las diferentes actividades a los clientes del hote. Por ejemplo, me entere el ultimo día que por estar en La Reserva tenía buceo incluido. Por lo que pagas por día, sin duda debería estar mucho mejor organizado. Con relacion a la comida, creo que en los restaurantes Bufet, (GABI) falta variedad. Estuve 8 días y el menu fue SIEMPRE el mismo. Por otro lado, las comidas no eran muy elaboradas. Los postres son los mismos en TODOS LOS RESTAURANTES DEL HOTEL (inclusive los pagos) y son realmente MALOS (aunque esto es un comun denominador de todos los hoteles all inclusive de caribe). Para un hotel que pretende ser de lujo y estar por encima del all inclusive "normal" de caribe, debería mejorar.

La atención del Personal, las instalaciones, la limpieza, las áreas verdes.

No tiene Restaurantes de Lujo (Parecidos al de Palma)

Facility, all inclisive standart, food,

Reserved the room on www.booking. It was a two rooms suite in Parradissus Reserve with private garden and pool. Upon arrival to the hotel receptionist did not release us from the taxi, he just sent us to another part of this hotel, Parradissus Royal. As we have been in this hotel first time - for us was no difference between Reserve ond Royal. They check us in to Parradissus Royal and .. after long waiting and finally very strong complain at 4 pm (even check in is up to 3 pm) they moved us to our room. Not clean after prevoiuse client, not suite, not a private garden and the pool !!! And not in the hotel we had a reservation! We forced them to moved us to proper hotel. In Royal not even a word - like sorry. Finally we was checked in to right room in proper hotel. But during our stay there we spoke to other families - 4 of them had the same experience! Looks like it is a kind of 5 stars hotel policy.

Facilities are nice with good rooms, pretty landscaping, comfortable beach chairs and long beach that can run. The spa is beautiful and there is a good gym. Felix the bartender was top notch and made the trip. He even made the kids chocolate shakes and virgin coladas.

The service was horrible. The staff over the 5 day period would always say they would get you a drink but never did. It was faster to go yourself. I even waited 20 minutes for water at lunch one day. I should have known when my room wasnt ready and no one came to give me my room card in my family's room nearby. The phones never worked and since the property is spread out, you had to walk all the way to the lobby to get service. My family's room phones also didn't work so it's not just my room's phone. As we stay at various "upscale" high end places we were all frustrated and disappointed in the service. I even had someone who was supposed to arrange airport transport and never came to tell us the result even though they said they would. Luckily we knew by the last day not to trust the service and so arranged transport on on our own. Other issues are a large smell that you pass walking to the beach from the reserve section- it seems to be coming from the mini lake area. Also, the reserve section is much farther from the beach than the normal section so expect about a 15 min walk to get to beach if you stay at the reserve section or there are golf cart shuttles. We definitely will not come back- it's not worth the price.

The property is outstanding, incredibly well kept, the crew is awesome and really wants to help and be nice. It's an all inclusive with pretty good food and decent drinks which is unbelievable! Eating was a pleasure and the pools and sun chairs are comfortable and available even on high season! Unbelievable again! Golf charts don't let you waiting for more than five minutes. Two jacuzzis on the room, big balcony, very fancy, spacious. Perfect for families and kids.

WiFi works only at times on the room. Not exactly beachfront , it's 10 minutes walking from the beach. There's a sewage odor coming from a lake on the property. Same CDs buddhaloungewannabees playing over and over, not really dominican style. It's private, luxurious and, of course, pricey. After all, you won't find any better on Punta Cana region.

de Family concierge, het zwembad, ruime kamers en erg kindvriendelijk

Kwaliteit van het eten is matig, gehorige kamers, ver van het strand.

Tout est parfait

Rien

очень красиво, уединенно, спокойно. отличный просторный номер, дружелюбный и приветливый персонал. не хотелось уезжать! огромная территория, пляж удобный и чистый, питание на уровне. очень понравился отдых!

непонятное время уборки номеров. горничная могла запросто появиться и в 5 часов, убрать номер к 6, а в 7 уже приходила другая, чтобы приготовить ко сну) это не всегда удобно. хотелось бы по приходу в номер заставать его уже убранным..

Accès directe à une piscine depuis la chambre swim up. Le calme, le buffet de the reserve très bien. Le resto bana variante thaï, aussi suchi, et table tepaniaki, resto le vento excellent

Trop calme pas assez d'animation ...bar et musique manque le soir !!!, insonorisation entre chambre pas suffisante pour un hotel de ce prix ! lit qui grince ! pas d'accès directe plage ! resto aqua trop bruyant, le resto mexicain du playa real pas à la hauteur, ni en goût, ni en proposition menu. La plage privée gabi beach mal entretenue car dunes de sable dérangeantes pour bien s'installer

Recepçao: ágeis e educados Quarto: maravilhoso! Tudo aquilo que está nas fotos. Piscinas: muito limpas, mas a água era gelada. Não tem bagunça ao redor da piscina. O som é baixo e agradável. As espreguiçadeiras são lindas e variadas. O atendimento do garçom da piscina foi muito bom. A piscina do Palma Real é muito grande e agradável. Restaurante Gabi beach (onde serve café da manhã e o buffet do almoço e jantar),é muito bom! É bem melhor que o buffet do Palma Real e os funcionários sao mais educados. O hotel é muito limpo e agradável. Os banheiros, inclusive os da piscina e da praia, sao extremamente limpos. É fácil ir pra praia caminhando ou tb da pra ir com os carrinhos. A praia é muito bonita, mas tinha um pouco de algas. Depois do check out é possivel continuar no hotel, eles disponibilizam um banheiro com chuveiro e guardam as malas, e pode usar tudo do hotel ate a hora do seu voo.

Não gostei da insistência do Concierge para que fossemos ouvir uma reuniao sobre o hotel para nos tornar membro da rede Meliá. Ele nos ofereceu café da manha vip na beira da praia, passeio de helicoptero, ligou no nosso quarto para nos acordar, realmente foi muito chato. Fomos bem claros: nao vamos assistir reuniao nenhuma! Queremos descansar! Tem que falar isso, senao eles ficam em cima! Tinha um pouco de mosquito no quarto e em algumas espreguiçadeiras. A cama de casal nao é muito grande. Alguns funcionarios ficam esperando que vc dê gorjeta. Nao aconselho caminhar na praia além da area do hotel, pois os vendedores ficam em cima.

Everything, the service is exceptionally friendly and courteous. The facilities for young children are very good

The beach is unfortunately filled with seaweed and not so inviting for a swim

Beautiful grounds and very kid friendly. The Kids Zone was fantastic!

Non-buffet restaurants left a lot to be desired. Stick with the buffets.

Localização e infraestrutura. O lugar em si é muito bonito decorado com bom gosto grande com muitos recantos onde se pode estar descontraído sem sequer "sentir" os outros hospedes.

A comida é péssima e a qualidade das bebidas deixa a desejar, o que faz com que a qualidade preço nao compense com tudo incluído. A limpeza dos quartos podia ser melhor.

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