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Barrio El Eden, 200351 Puerto Ayora, Ecuador – Show map
Unfortunately it's not possible to make reservations for this hotel at this time.
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8 verified reviews
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Penguin Guest House's staff speaks: English
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BBQ Facilities, Sun Deck
Fishing, Snorkeling, Game Room, Karaoke
From 12:00 PM
Until 10:00 AM
Cards accepted at this property
Hover over the cards for more info.
Please inform Penguin Guest House of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.
A prepayment deposit by wire transfer is required to secure your reservation. The property will contact you after you book to provide any wire transfer instructions.
Based on 8 reviews
Value for money
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I booked this hotel three months in advance to make sure my family's Galapagos visit would be perfect. We got a confirmation from the hotel that our reservation was ok and confirmed for 14 nights. When we arrived to the hotel there was no one except a child who lead us in to a room. We had a change to select a room because the hotel was completely empty. Room was tolerable only if you can live with cockroaches :-(. We decided to stay because we only planned to spend a little time in the room. After staying in the hotel for a week, one of the staff came to us and told us that we have to pay three times more of the room than what was the amount in our reservation through Booking. They told us that Booking had made a mistake… We contacted Booking and they told us not to pay more than what was confirmed earlier in our reservation. We told the hotel staff that we are not going to pay more and we have confirmed that with booking. They asked us to leave immediately!!!! There we were, in our dream destination with our two little children and with a prearranged reservation and still we ended up without a place to stay. The hotel ruined our trip badly!! We had to cancel our day trip and start searching for a new hotel. We found out there are a lot of better places to stay in town so don't go to this hotel, there's a big risk to be cheated
The Galápagos is unique wherever you stay. The host was very helpful, the owner helped us organizing our tours. Breakfast was very good
Wifi was not working. Room cleaning was not good.
It's a nice place with accommodating hosts willing to make breakfast really early so you can get to your boat
It's not really walking distance to the pier and taxi drivers have no clue
I loved the owner Cecilia who provided me with a lot of information and a lot of her time and she really cared about my stay although she doesn't speak English we managed to plan my stay together .The hotel is comfortable away from the noise (it is not a noisy island)it is quiet far from the center but it didn't bother me when I didn't want to walk I took a taxi there for one dollar.