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Property Highlights

Free WiFi Guests consistently rate the WiFi as excellent

Places of Interest:

Old Cathedral (0.2 miles) Museum of skeletons "Doctor Gabriel Moscoso" (0.2 miles)
Show map Hotel Casa San Rafael

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Score from 61 reviews Exceptional 9.6/10

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Newest reviews for Hotel Casa San Rafael

  • Carmen
      United States of America
    August 25, 2014

    Staff gave excellent recommendations and directions which made it easy to navigate Cuenca.

    9.2

  • Christian
      Canada
    August 24, 2014

    Location was perfect in heart of old cuenca. Staff top notch and breakfast was fresh, filling and delicious.

    Walls are very thin and unconcerned guests with loud voices could not be blocked out.

    9.6

  • Anonymous
      United States of America
    August 20, 2014

    Great hotel with very helpful staff.

    9.2

  • Carol
      United States of America
    August 10, 2014

    Friendliness Helpfulness Back room in first floor quiet at night, delightfully dark at night, but those preferring window should choose another room. Morning cup of fresh fruit!

    Air pollution in central Cuenca...not the fault of the hotel!

    9.6

  • Nancy
      United States of America
    August 9, 2014

    Helpful and accommodating staff, great location, secure, nice breakfast, lots of charm and character, nice sitting areas. We really enjoyed our stay.

    Mattresses a bit hard and a few squeaks just due to age of the building.

    9.2

  • Kamil
      Poland
    July 29, 2014

    Geat helpfull staff

    10

  • William
      United States of America
    July 27, 2014

    It is a beautiful building with a lot of character and nice sitting area on upper floor. The staff is wonderful and very helpful.

    The room was very small, and traffic was very noisy all night.

    8.3

  • Stuart
      United Kingdom
    July 7, 2014

    it was a pleasure to stay in this wonderful hotel with the most helpful and friendly staff.

    nothing

    9.2

  • Lynley
      New Zealand
    June 18, 2014

    Extremely helpful staff and a very friendly atmosphere. We had a top floor room with a small living area. Compact but all we needed. Also has a pleasant common area.

    9.6

  • Muralidharan
      United States of America
    June 4, 2014

    We thoroughly enjoyed our stay at Casa San Rafael. We'll never forget the kindness, hospitality and most of all the sincerity and honesty of the owner, Mr. Rafael. My name is Ligaya, my husband Murali forgot his American Express card after we checked out. Mr. Rafael went straight to the airport to try to get hold of us. We were about to check in our luggage and lo and behold we saw him standing in front of one of the ground stewardess counters showing a xeroxed copy of our passports. My husband pointed at him to my gaze. "I wonder what Rafael is doing here? he must have a business to tend to here". Mr. Rafael turned around and said to my husband, "did you forget something?" My husband said, "I don't know what you mean". Mr. Rafael said, "here is your Amex gold card. My husband blushed. Oh my God! is that why you came all the way here to the airport? Yes. We thanked Mr. Rafael and we hugged each other. Not many people would do such thing.

    9.6

  • Anonymous
      Ecuador
    May 25, 2014

    Owner and staff made you feel like family

    9.2

  • 郁夫
      Ecuador
    May 25, 2014

    a family-like hotel

    9.2

  • Ronald
      Canada
    May 17, 2014

    A beautiful Spanish colonial hotel, lovingly looked after. Great staff who speak very good English.

    Nothing, it's a great little hotel

    8.8

  • Elgin
      Canada
    March 30, 2014

    Excellent hotel restoration! The high level of service by the staff at Hotel Casa San Rafael made our visit to Cuenca memorable! Thank you! Elgin, Liz, Tom and Susan

    10

  • Wendy
      United States of America
    March 28, 2014

    The Lobby is gorgeous.

    Many rooms have no windows. Staff isn't very knowledgable about tours or service oriented. Also I got a number of bug bites while staying there. Overall it's inexpensive and the service wasn't great. Breakfasts are the same every day. There is no food (not even water or soda) available after breakfast so that's very inconvenient.

    4.6

  • Elgin
      Canada
    March 26, 2014

    Excellent help with city facilities(restaurants; day trips) Ruth, your day trip provider offered an excellent experience on our trip outside of Cuenca. The staff of Casa San Rafael provided a very high level of service. You have done an amazing job of restoring your hotel. Thank you for providing a memorable experience in Cuenca! Elgin, Liz, Tom, and Susan

    10

  • Tannia
      United States of America
    March 16, 2014

    The hotel is a family run business. It has a warm, homey feel to it. I loved the antiquity of the hotel. It gave me a glimpse of what the inside of a colonial home would look like.

    9.2

  • David
      United States of America
    February 24, 2014

    The staff was very helpful! The young man at the front desk guided us to spas and resturants.We had a great time. Me being from the states booking the trip impressed my father-inlaw by choosing this hotel.

    Not a thing

    8.8

  • Verle
      United States of America
    February 15, 2014

    Wonderful location in Cuenca within walking distance of many things to see and do. Helpful, courteous staff. Spoke English well and helped us make the most of our few days in Cuenca. Arranged for tours and transportation. Wonderful atmosphere; like being in a beautiful home. Staff made us feel at home.

    10

  • Roland
      United States of America
    February 14, 2014

    The staff are what makes this place. Everything was excellent but on a 1 to ten the staff is an eleven.

    No wash cloths but we find this the norm in Ecuador.

    10

  • Antti
      Ecuador
    February 13, 2014

    Personel attitude

    Nothing

    8.8

  • Susana
      Canada
    February 12, 2014

    Great location. Charming furniture. Very helpful staff.

    9.6

  • Vicki
      United States of America
    February 6, 2014

    I got sick first night there and the staff took great care of me. Even had chicken soup brought in by a taxi (they don't have restaurant in house). Very pretty decor and very hot water!

    9.6

  • Anonymous
      United States of America
    January 28, 2014

    Breakfast was great, location was ideal.. Highly recommend

    No complaints

    10

  • John
      United Kingdom
    January 18, 2014

    Beautiful house conversion, nicely decorated. Very well located, only four block from main square. Staff very friendly and helpful.

    7.5

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