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Bolívar 5-05 y Mariano Cueva, EC010110 Cuenca, Ecuador – Show map
Excellent location – rated 9.4/10! (score from 149 reviews)
Rated by guests after their stay at Hotel Casa San Rafael.
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99 properties in Cuenca
Including hotels, apartments, villas and more.
149 verified reviews
They speak your language!
Hotel Casa San Rafael's staff speaks: Spanish, English
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Food & Drink
Breakfast in the Room
Public parking is available at a location nearby (reservation is needed) and charges may apply.
Room Service, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Tour Desk, Baggage Storage, Laundry, Ironing Service, Daily Housekeeping, Fax/Photocopying, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, All Spaces Non-Smoking (public and private)
Supermaxi (1.4miles) Supermercado Tía (547yrd)
Mercado 9 de Octubre (437yrd)
Coffee Tree (1,039yrd)
Rio Tomebamba (820yrd)
3:00 PM - 8:30 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Cribs are not available.
Extra beds are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 149 reviews
Value for money
Show reviews from:
Offering an à la carte restaurant, Forum Hotel is located in central Cuenca, Ecuador. The property has free WiFi access, massage services and currency exchange on site.
Score from 218 reviews Exceptional
Offering a delicious and innovative cuisine, plus a magnificent view of the city from its 9th floor restaurant, Hotel Presidente is located in the heart of Cuenca's Historic Centre.
Score from 72 reviews Very good
This nostalgic boutique hotel, set in a 19th century old house, offers luxurious accommodations and Wi-Fi. Situated in the charming Old Town district of Cuenca city.
Score from 117 reviews Excellent
Only 437 yards from Cuenca’s Cathedral and Central Park, Hotel Boutique Los Balcones offers rooms with free Wi-Fi and flat-screen TVs. There is a restaurant, and breakfast is provided.
Score from 130 reviews Excellent
+ exceptionally nice hotel + comfortable beds + location
The attention and personnel was extremely friendly and helpful. It was very comfortable, and cozy, well decorated and clean. Perfect location.
Clean rooms, wonderful breakfasts, good location, best of all the ladies who work there are so helpful, friendly and sweet. They truly take pride in what they do.
Perhaps I didn't understand the layout of the rooms through the narratives, but I intended to get a room for two persons with one bed but ended up with a double bed room which resulted in a somewhat cramped room. Efforts to resolve were unsuccessful but it was the Holidays so it's understandable.
Front desk staff spoke English well, and went out of their way to be helpful.
Great central location, wonderfully helpful staff and a charming historic inn stuffed with antiques, large comfortable bedrooms rooms and enticing, beautifully furnished public rooms for reading or relaxing.
Nothing to not like
This small colonial gem feels like staying with family. Except everything looks nicer. The decorations and appointments are beautiful. Every room is hand-painted with murals. They were fantastically accommodating, and this side of town is very nice. And safe. As an extra bonus, it has the conviviality of b and b. I'd highly recommend it!
A beautiful charming place in the central historical district.
hard to find. It took almost an hour of driving around to find the nhotel. My spanish is average and probably didn't help. Parking was OK but not perfect.
Staff was very helpful, centrally located to the historic centre, decor was outstanding
We stayed in this lovely little hotel twice in our recent stay in Cuenca. Lovely rooms, wonderfully friendly and helpful staff, located in the centre of everything - we would stay there again.
Pillows are overly firm.
Liked location and how helpful the staff was. Good breakfast. Hot showers and actually got wifi in room. Loved the courtyard like rooms.
Leaving this charming hotel
We stayed in Casa San Rafael for 4 nights, of which the first in room 207, small, well-equipped but without windows. Luckily we could move to room 207 which has windows, and a balcony. We had a very nice and comfy stay, the hotel is breathtakingly beautiful and the staff is incredibly friendly and helpful. The location is absolutelybperfect. Everything is on walking distance and we loved to view the local daily life pass by. Of course you will hear some streetnoise but that's to be expected when you want to be right in the middle of the centre.
The somewhat basic breakfast we were served. For this kind of ambience one expects a slightly more fitting morning menu, we missed fresh fruit and cakes, fresh croissants instead of those out a package and some good bread. We also missed cheese and coldmeats. Just a suggestion.
We slept on the upper floor with no view of the city but no street noise either. Very kind and helpful staff. Very good hotel, walking distance to all places you might wish to visit.
Dark in the room
The atmosphere, was wonderful and easy access for parking, 3 minutes away for 4$. Loved it! Great location ! Fantastic customer service, good English speaking,breakfast was great an free WIFI.ontario canada
Good value; very nice furnishings and lobby. Great service
A bit loud at night because of the location.
love this hotel. it is super cute and quaint and the staff is very helpful. they organized us a private driver for the day to take us wherever we wanted outside of Cuenca or anywhere else we wanted to go. breakfast was great, they even brought it to our room when my friend was sick. It is close to the center and anywhere in town you would want to go. I wouldn't stay anywhere else.
it can be a bit loud at night
Staff gave excellent recommendations and directions which made it easy to navigate Cuenca.
Location was perfect in heart of old cuenca. Staff top notch and breakfast was fresh, filling and delicious.
Walls are very thin and unconcerned guests with loud voices could not be blocked out.
Great hotel with very helpful staff.
Friendliness Helpfulness Back room in first floor quiet at night, delightfully dark at night, but those preferring window should choose another room. Morning cup of fresh fruit!
Air pollution in central Cuenca...not the fault of the hotel!
Helpful and accommodating staff, great location, secure, nice breakfast, lots of charm and character, nice sitting areas. We really enjoyed our stay.
Mattresses a bit hard and a few squeaks just due to age of the building.
Geat helpfull staff
It is a beautiful building with a lot of character and nice sitting area on upper floor. The staff is wonderful and very helpful.
The room was very small, and traffic was very noisy all night.
it was a pleasure to stay in this wonderful hotel with the most helpful and friendly staff.
Extremely helpful staff and a very friendly atmosphere. We had a top floor room with a small living area. Compact but all we needed. Also has a pleasant common area.
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