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Bolívar 5-05 y Mariano Cueva, EC010110 Cuenca, Ecuador – Show map
Excellent location – rated 9.4/10! (score from 143 reviews)
Rated by guests after their stay at Hotel Casa San Rafael.
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97 properties in Cuenca
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143 verified reviews
They speak your language
Hotel Casa San Rafael's staff speaks: Spanish, English
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Food & Drink
Breakfast in the Room
Public parking is available at a location nearby (reservation is needed) and charges may apply.
Room Service, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Tour Desk, Baggage Storage, Laundry, Ironing Service, Daily Housekeeping, Fax/Photocopying, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, All Spaces Non-Smoking (public and private)
3:00 PM - 8:30 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Cribs are not available.
Extra beds are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 143 reviews
Value for money
Show reviews from:
Offering an à la carte restaurant, Forum Hotel is located in central Cuenca, Ecuador. The property has free WiFi access, massage services and currency exchange on site.
Score from 116 reviews Exceptional
Located in the heart of Cuenca’s historic centre, Hotel El Conquistador offers rooms with free Wi-Fi and plasma TV. There is a restaurant, and breakfast is provided.
Score from 81 reviews Excellent
Offering a classic colonial-style décor and offering stunning views of the city, Del Parque Hotel & Suites features free WiFi access. The property is located in central Cuenca, Ecuador.
Score from 5 reviews Very good
This classical hotel in downtown Cuenca is 2.5 miles from Mariscal Lamar Airport, and 300 ft from the cities financial center.
Score from 138 reviews Very good
A beautiful charming place in the central historical district.
hard to find. It took almost an hour of driving around to find the nhotel. My spanish is average and probably didn't help. Parking was OK but not perfect.
Staff was very helpful, centrally located to the historic centre, decor was outstanding
We stayed in this lovely little hotel twice in our recent stay in Cuenca. Lovely rooms, wonderfully friendly and helpful staff, located in the centre of everything - we would stay there again.
Pillows are overly firm.
Liked location and how helpful the staff was. Good breakfast. Hot showers and actually got wifi in room. Loved the courtyard like rooms.
Leaving this charming hotel
We stayed in Casa San Rafael for 4 nights, of which the first in room 207, small, well-equipped but without windows. Luckily we could move to room 207 which has windows, and a balcony. We had a very nice and comfy stay, the hotel is breathtakingly beautiful and the staff is incredibly friendly and helpful. The location is absolutelybperfect. Everything is on walking distance and we loved to view the local daily life pass by. Of course you will hear some streetnoise but that's to be expected when you want to be right in the middle of the centre.
The somewhat basic breakfast we were served. For this kind of ambience one expects a slightly more fitting morning menu, we missed fresh fruit and cakes, fresh croissants instead of those out a package and some good bread. We also missed cheese and coldmeats. Just a suggestion.
We slept on the upper floor with no view of the city but no street noise either. Very kind and helpful staff. Very good hotel, walking distance to all places you might wish to visit.
Dark in the room
The atmosphere, was wonderful and easy access for parking, 3 minutes away for 4$. Loved it! Great location ! Fantastic customer service, good English speaking,breakfast was great an free WIFI.ontario canada
Good value; very nice furnishings and lobby. Great service
A bit loud at night because of the location.
love this hotel. it is super cute and quaint and the staff is very helpful. they organized us a private driver for the day to take us wherever we wanted outside of Cuenca or anywhere else we wanted to go. breakfast was great, they even brought it to our room when my friend was sick. It is close to the center and anywhere in town you would want to go. I wouldn't stay anywhere else.
it can be a bit loud at night
Staff gave excellent recommendations and directions which made it easy to navigate Cuenca.
Location was perfect in heart of old cuenca. Staff top notch and breakfast was fresh, filling and delicious.
Walls are very thin and unconcerned guests with loud voices could not be blocked out.
Great hotel with very helpful staff.
Friendliness Helpfulness Back room in first floor quiet at night, delightfully dark at night, but those preferring window should choose another room. Morning cup of fresh fruit!
Air pollution in central Cuenca...not the fault of the hotel!
Helpful and accommodating staff, great location, secure, nice breakfast, lots of charm and character, nice sitting areas. We really enjoyed our stay.
Mattresses a bit hard and a few squeaks just due to age of the building.
Geat helpfull staff
It is a beautiful building with a lot of character and nice sitting area on upper floor. The staff is wonderful and very helpful.
The room was very small, and traffic was very noisy all night.
it was a pleasure to stay in this wonderful hotel with the most helpful and friendly staff.
Extremely helpful staff and a very friendly atmosphere. We had a top floor room with a small living area. Compact but all we needed. Also has a pleasant common area.
We thoroughly enjoyed our stay at Casa San Rafael. We'll never forget the kindness, hospitality and most of all the sincerity and honesty of the owner, Mr. Rafael. My name is Ligaya, my husband Murali forgot his American Express card after we checked out. Mr. Rafael went straight to the airport to try to get hold of us. We were about to check in our luggage and lo and behold we saw him standing in front of one of the ground stewardess counters showing a xeroxed copy of our passports. My husband pointed at him to my gaze. "I wonder what Rafael is doing here? he must have a business to tend to here". Mr. Rafael turned around and said to my husband, "did you forget something?" My husband said, "I don't know what you mean". Mr. Rafael said, "here is your Amex gold card. My husband blushed. Oh my God! is that why you came all the way here to the airport? Yes. We thanked Mr. Rafael and we hugged each other. Not many people would do such thing.
Owner and staff made you feel like family
a family-like hotel
A beautiful Spanish colonial hotel, lovingly looked after. Great staff who speak very good English.
Nothing, it's a great little hotel
Excellent hotel restoration! The high level of service by the staff at Hotel Casa San Rafael made our visit to Cuenca memorable! Thank you! Elgin, Liz, Tom and Susan
The Lobby is gorgeous.
Many rooms have no windows. Staff isn't very knowledgable about tours or service oriented. Also I got a number of bug bites while staying there. Overall it's inexpensive and the service wasn't great. Breakfasts are the same every day. There is no food (not even water or soda) available after breakfast so that's very inconvenient.
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