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Borrero 10-69 Y Gran Colombia, 010150 Cuenca – Show map
Excellent location – rated 9/10! (score from 118 reviews)
Rated by guests after their stay at Hotel Cuenca.
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81 properties in Cuenca
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118 verified reviews
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Hotel Cuenca's staff speak: Spanish
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Pool Table, Fitness Center, Massage, Game Room, Library
Food & Drink
Free! WiFi is available in all areas and is free of charge.
Public parking is available at a location nearby (reservation is not needed) and costs USD 11 per day.
Room Service, Shuttle Service (surcharge), 24-Hour Front Desk, Tour Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, All Spaces Non-Smoking (public and private)
From 1:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 10 years stay free of charge when using existing beds.
All older children or adults are charged USD 19.80 per person per night for extra beds.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hotel Cuenca accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 118 reviews
Value for money
Show reviews from:
Offering an à la carte restaurant, Forum Hotel is located in central Cuenca, Ecuador. The property has free WiFi access, massage services and currency exchange on site.
Score from 77 reviews Exceptional
Located in the heart of Cuenca’s historic centre, Hotel El Conquistador offers rooms with free Wi-Fi and plasma TV. There is a restaurant, and breakfast is provided.
Score from 64 reviews Very good
Offering free airport shuttle and a terrace, Hostal Mariscal Inn & Suites, B&B is located 150 metres from Rotary Craft Market and 650 metres from Cuenca’s Old Cathedral.
Score from 36 reviews Wonderful
Featuring charming décor with Colonial-style objects and stucco walls, Casa del Aguila has comfortable rooms with free Wi-Fi in Cuenca.
Score from 136 reviews Wonderful
All the employees went out of their way to make our stay pleasant. They met every one of our requests with a smile. Our room was clean and spacious. The bathroom was large, tiled, had hot water always. Every day we were supplied with bottles of water, new towels, new soap, shampoo. The included breakfast was a full buffet and delicious. The hotel is located close to Parque Calderon, markets, and shops. The cost was very reasonable for the quality of service and accommodations we received.
We were on the third floor with NO elevator. It wouldn't have been too bad if not for the fact that I broke my ankle during an outing in the Cajas National Park on the third day of our 11-day stay. I couldn't walk up and down the stairs for meals, but the staff actually DELIVERED meals to me! Also, I suspect elevators are not that common in the historic district. The hotel building is old, charming, well-decorated but...the acoustics were not appropriate for a hotel. We could hear nearly everything happening on all three floors. To be fair, most of the guests were considerate and quiet. But, if you require complete silence, this is not the place for you. Finally, our bathtub was very slippery and did not have safety handles or working skid-free protection.
Staff friendly Location in the city center
Room with inner windows. Impossible use of the free Internet workstation for printing boarding card
It s pretty good for that price. The room was clean, good location, staff was helpful and everything was ok i would recomend this hotel for a quite travelers.
The restaurant was very good, the room quite comfortable and the breakfasts were excellent.
Wifi in the room was not very good.
Very friendly and helpful staff. Nice restaurant and bar. Good food.
Very noisy. Poor insulation. Echo chamber effect. Some public áreas shabby and rundown.
Large room, well equipped. Located near to city center, eating and shopping establishments.
Everything was excellent. Congratulations. I hope being there with my family and friends. See you soon!!!
no elevator and had to take luggage up 2 flights.
The staff were very friendly and helpful in spite of our inability to speak Spanish . Many members of the staff did speak very good English especially the hotel manager. They made a very favorable impression not only on their hotel but the people of Ecuador.
Strange Reception : the best (kind, competent) and the worse (arrogant, proud) according to the people of the staff Trouble with electricity, TV... Poor service and dark rooms Very expensive for the country and what it offers
Excellent location, friendly staff, comfortable room and bed, restaurant on site.
The staff advised me to take a minibus from a private company, Opera Azuay, to Guayaquil. This was a very bad trip as the driver went off the main road to avoid a police control. The road was unpaved and the driver did not know his way. He kept making phone calls and asking his way to people, for almost an hour. Don"t take this bus company.
The staff were always ready to help in every way. Hilda and Cesar were like family. The last day my husband was ill and they went out of their way to bring him tea and a tray for lunch. We shall miss everyone.
Clean and bright. Good location in the old part of town. Helpful staff. OK restaurant.
No elevator. A problem for us because my wife just had a hip replacement. We had to change rooms because an exotic shower valve didn't work.
good hotel, nice breakfast.
no parking, a little noisy if your room is close to the stairs
Shower is very old, head of shower is terrible, water is leaking , stopped working every day.
They treated me like family. Simply one of the best hotels I have ever stayed at for any price. Food, room, service, It could not have been better. The Duran family knows how to make a guest feel at home.
The room was impeccable. Large bathroom. Hot water. Very friendly staff. Good location. Hotel had a nice decor. Bed was comfortable. Hotel cleanliness.
Paper thin walls. Ridiculous charges for making local calls. Cheaper to just get a prepaid chip and buy time.
Friendliest staff we met in Ecuador. We stayed 4 nights. Very helpful with luggage, arrangements, etc.. Comfortable bed, breakfast buffet, coffee refills. Location was great for coming and going during the day.
Room got stuffy with only window opening into atrium. Could have used a fan--however electrical outlets are limited.
Staff was very friendly and accommodating. The rooms were pleasant and clean. The hotel was centrally located in old Cuenca, which made it easy & convenient for walking to the town center square, shopping and many historical sites.
This is a noisy hotel. I was awoken at all hours by the reception phone. We were on the second floor, so we asked to move to the third floor. The staff was great in accommodating the request. Unfortunately, I still heard the phone from the new room.
I liked the security, the location and the staff service.
The food was okay but could be better.l
The staff were very friendly and extremely helpful. The rooms were nice and clean. The location was very convenient to the center square of town and walking was great from this location.
Great staff! Great location! Great price! Everyone was friendly and helpful. Right in the heart of the historic district! I would not hesitate to stay there again in the future.
could have a little more variety at the breakfast buffett. A little noisy at times but tolerable.
Location: 5-7 minutes walking to the square with the cathedrals. Hotel interior is retro, but very nice. Rooms were clean. There is a computer you can use for backing up photos. Staff is friendly.
Rooms are noisy. Breakfast has some Ecuadorian dishes. Eggs (of choice) can be ordered free of charge.
I have never been treat better. I stayed there for almost two weeks and was treated with a smile from every person employed. Very good food, daily cleaning of room, easy to understand even with little Spanish that I knew, and smiles everywhere. I enjoyed my time immensely and will definitely recommend the Hotel Cuenca often.
Maybe a fan in the rooms for us rookie travelers? But it didn't affect me once I started getting acclimated to the altitude.
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