There was mostly no one in the reception. The staff was a bit unkind and made us feel we were not welcome at all - as if they had thought "why did you come here to disturb us?" instead. We came at 11.30 am and asked if it was possible to leave our luggage to the hotel before 2 pm and go to see the town while waiting for our room. This seemed to be a big problem for the reception. Finally, after a long discussion we were told our room was actually ready, but we were strictly told not go to our room before 2 pm, only quickly take our suitcases to the room and then leave immediately. We didnt even dare to use the toilet. We hadnt asked for the room, only for a possibility to leave our luggage somewhere. The hotel doesnt have to give the room before 2 pm, I know this, but if its ready and clean, why wouldnt they allow their guests to go inside? The sauna wasnt working - no heat whatsoever - and when I told the staff about it I was somehow blamed it was my fault because I had thrown water to the steamer. The lady said it wasnt allowed to do so. If thats so, what is the sauna there for? What is a sauna without a löyly? Also, the lady in the staff didnt speak anything but Estonian. When i complained about the non-working sauna I understood what she was saying to the man in the staff (her husband???) in her own language, because i am a Finnish woman and the languages are very similar. It didnt feel nice when she was criticizing me about how stupid and annoying I was. This hotel could be such a wonderful place to stay, if the middle-aged couple working in the reception were more like professionals. A bit of kindness isnt too much to ask.
A beautiful building. The location is brilliant and the breakfast was excellent.