눉Firstly, we have to walk around the city for 2 hours before the accomodation, regarding the request for early check-in. But they have their own luggage storage and it's free.
There was too cold in our room. We turned the radiator to the maximum, but it didn't help. It seems like the windows have cracks, so a lot of cold air enters the room.
The room wasn't very clean, gross stuff under the bed, black dust on horisontal surfaces. They've changed the towels, that we left on the floor of the bathroom, but each day this new towel became smaller and smaller...
Also, about bathroom. Horrible drier from the 80-s with a huge hole in his hose. I think, i will post a picture with this thing, you need to see it. Water pressure in the shower was horrible too. If you have a lot of hair, you will have a lot of problems trying to wash out the shampoo from your hair with this water pressure. Also, the "handle" in the shower is SO sensitive, that it have to programs - freezing cold or burning hot. And, with a very weak water pressure, you can't walk far enough from the wall (where of course is located it's handle), so you hit the handle with you back all the time.
The administration staff was very polite, but not very friendly, to be honest. It was the first time, when no one helped me with the tour booking, they just said that they don't do this stuff. What? Really? One a little bit more friendly administrator told me, that "probably they couldn't help you, because there were a lot of other clients and a lot of other more important work to do". What can be more important than to help your clients?
The Spa is working only until 8 p.m., which is very inconvenient. If you're walking around the city in tours, you usually come back at smth like 8 or 9 p.m. So, I didn't have the opportunity to visit the Spa.
One more "amazing" thing. There was no Wifi in our room.
눇Location of the hotel is perfect. It took us 10-15 min. to get to the tourist information center (a lot of tours start there), there is a huge mall Viru Keskus in smth about 10 min. walk from the hotel. Also the hotel is located near the park, so if you're lucky, you will have the beautiful view from the window.
The breakfast is good, quite diverse, but still it can be better. There were all ingridients for english breacfast, several types of cheese and ham, 2 types of yoghurt, 3 types of cereals, tee and coffee, bread, several buns. It was very tasty. The canteen opens at 7 a.m, and that's very convenient.
The staff is multi-language speaking.
My friend visited their pool and sauna, she said it's good, but there was no staff there to talk to if she had some problem.