Meriton Old Town Garden Hotel  

The location is excellent.

Some of the front desk staff unfriendly. Towels were missing, and no apologies when notified. Why does the receptionist always reply in English when adressed in Estonian? In my opinion the management should do some serious thinking about the staff's service attitude. The breakfast was very poorly organized, e.g. the coffee was fetched in a heavy container by the maid who had to climb that steep flight of stairs over and over again; not only risky for the person but also inconsiderate for the guests who had to wait meanwhile. Obviously there was only one coffee container in the house. Also the sausages and meatballs were unheated. All the time they ran out of plates, cups, table napkins.... The hotel looks pretty but works very badly. Not going there another time.

Our room was ready only at 5pm. But hotel's receptionist proposed to visit spa for free

Location and rooms with direct entrance from the street.

1. The receptionist was extremely slow. It took her some 15 minutes to find our booking details in her system. It was the first time we face such problems with a hotel booking our rooms through booking.com and I'm pretty sure it wasn't the sites fault and it wasn't a last minute booking as well. 2. Nobody warned us that the gates closing hotel's entrance from the street would be closed at night without a single way to open them yourself. We returned to the hotel at midnight, gates were closed and nobody responed to a "reception" button on the door. We had to look up the phone number and call a number of times before the receptionist picked the phone. It was below -10 degrees C and we waited for about 5 minutes outside.

Very good location, free entrance to water complex in main hotel Meriton Conference and Spa

Room size does not match the description - very small!

Great location

we had big room and when we came it was so cold there ( 5-th floor) but hotel staff was helping us :)

A small, cozy hotel with very service-minded and helpful staff both at reception and breakfast room. A neat and warm hotel room (outside temperature -24 Celcius!) with all the basic facilities. An excellent location in Old Town. Quiet neighbourhood without noisy bars etc. next doors.

Bathroom small and a bit impractical for two ladies. We had booked a triple room for three persons but got a double room with an extra bed = camp bed, instead. We complained and the nice lady at the reception offered a single room for one of us. We were satisfied with this solution. Strange enough that Booking.com sells a triple room that - according to the receptionist - doesn't exist at this hotel.

Old town location.

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Nice place!=)

Very good location and a nice staff. Also, the room we had was quite big and we had a nice view.

The only problem we had was that we were on the 5th floor, but the elevator only went up to the 3rd floor. Going up 2 flights of stairs with our luggage and no help in those very narrow wodden stairs was definitely not great. But I wouldn't say that was enough to put us off, it was still a very nice stay and I would still recommend the hotel.

Great location in the Old Town, fresh, clean and recently renovated consistent with the look of the Old Town, nice and quiet

Excellent, friendly reception staff. Great city centre location. Beautifully decorated and luxurious feel to bedrooms, dining room etc. a touch of class and very historical too - exposed beams, well in reception etc. We used the Meriton Grand Spa's pools and sauna complex which is about a 15 minute walk from the Meriton Old Town Garden but very worth it! Free entry all day from 07.00-22.00 included in your room rate - use it!!! :-) Enjoy your stay!

Quite hard to find initially - try Lai Street entrance for reception. Rooms are small with hardly any storage so left most of our possessions in suitcases so ok for a 2 or 3 night stay but any longer would be annoying due to lack of storage/space. Apart from these 2 points the stay was lovely!!!

Very central location,excellant staff

Great location, hotel staff were friendly and efficient. The room was nice and breakfast was very good.

Tea and coffee making facilities were available in the room but no tea or coffee provided (for 99 euros a night this wasn't so good). Also, would have appreciated some tourist leaflets in the room or at least a map of the old town.