눉We arrived on Saturday at 14.00 Hours, first impression nobody at the door to welcome you, keep in mind this is a 5 star hotel and one of the most expensive ones in town. Secondly at the desk we got the message your room is not ready, should normally be ready after 16:00 hours, please give us your phone number and we call you when it is ready earlier. A bit strange to have your international guests waiting (who traveled 2000km) in a 5 star hotel. We left are suitcases and went in to town which is really really nice. We arrived back at 15.50 and asked if the room was ready, (we did not received any call) yes we where in luck because the room was just ready. Lady at the desk I am not sure about what your standard is, but when I am paying a lot of money for a 5 star hotel ( one of the most expensive ones in town) then it is not our luck that we can stay in your hotel it is your luck we do (we are the guests remember!). Room was nice nothing to complain there. The worst experience was the Sunday morning breakfast. We arrived at 09.30 at the breakfast, it was was busy not enough space for the guest, we where seated at a dirty table with all the remains on it from the previous guests (YOU CANNOT DO THAT IN A 5 STAR HOTEL) , they promised to clean up the table in a few minutes. After 10 minutes I asked one if the staff to clean our table, finally she did and we had at least a clean table with no dirty stuff on it. I told my son to get something to eat and I will wait for the staff to bring the forks, knifes, spoons ect.
He arrive back after 5 minutes and staff brought nothing. After spending the better part of my life in hotels all over the world this was definitely one of the baddest experiences I had in a hotel. Then I got up and went to one of the staff and got really angry, and told here to take care of our table because this is ridiculous, we are not at the McDonalds , we are in a 5 star hotel! Sorry, sorry it is so busy and more excuses.
눇The location and the hotel rooms where oke, was clean an nice and located directly in the center of town