눉1- please be informed that I have a very bad experience with RAWAS Limousine, Their drivers do not know how to treat tourist. Here is goes, during my second day a Toyota Corolla picked us up from the hotel to Arab mall we found it closed so we went back to the hotel, when we reach the hotel from the airport the driver was asking for too much from us ( 650 Egyptian Pound) for 1 hour driving, so I decided to ask for the receipt, then I saw him printing a new amount in the receipt, and then during my last night I paid a night before of my flight so that it will be less hassle when I leave the hotel, but at the morning of my flight the taxi company added amount for my check out bill. Which I asked night before, but they did not give us any when I asked them.
My advice is not to deal with RAWAS if you want to enjoy your trip.
2- The concierge staff have to update their information.
눇First of all I would like to commend SOFITEL for doing such a good job, checking in to your hotel is a nice experience. I have checked in with Sofitel five times already. But to add up a memorable stay of your guest I just want you to improve your concierge information. And that’s it, it will be a perfect stay!
Secondly, I would like to give emphasis to one of your Guest Relation Officer (Ms.NIKI), she welcomed us with a big smile in her face, she treated us like a real VIP, and she gave us cakes for my daughter’s birthday, she has a never ending surprises for my kids, I really commend the overwhelming experience that we had during our stay.
Thirdly, I would like to thank the booking person in Sofitel, they were there when the commotion happens before I leave the hotel.