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Show map Fairmont Towers, Heliopolis

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Newest reviews for Fairmont Towers, Heliopolis

  • Mohammed
      Saudi Arabia
    August 17, 2014

    Mostly everything

    I am the type that like to clean my shoes by myself and I thought they have a shoe shine in the room but they had only a cloth , but to be fair they offered to clean my shoes and bring it back

    10

  • Anonymous
      Egypt
    August 8, 2014

    I made a dont disturb sign and someone kept holding the room door and forcing the door to open hardly....i asked about a wake up call and someone called me in the room from the reception to ask me what do i feel about the room?!!supposingly i asked about a wake up call to feel quiet!

    10

  • Anonymous
      United Kingdom
    August 7, 2014

    Rooms are very spacious. Food is fabulous

    10

  • Omar
      United Arab Emirates
    August 7, 2014

    The check-in was very quick.

    The staff didn't allow my friends to use the swimming pool facilities. Moreover, they didn't mention the possibility of a day use. This caused us to cut our stay short.

    7.9

  • Ahmed
      Egypt
    August 3, 2014

    Bed was very comfortable and room was always clean and equiped with all facilities Very good breakfast Spacious rooms

    Checking mini bar in an inappropriate time and it can be done in housekeeping time Closet didn't close probaply room 336

    10

  • Mohammed
      Egypt
    August 3, 2014

    Stayed at the signature room, very clean & luxurious. Excellent and tasty food at the signature lounge

    Pool & pool area are very small. Did not allow my wife with hijab to swim in the pool even though she was wearing a swimming suit. They told us that they have new regulations that all islamic clothes (including hijab) are not allowed to get into the swimming pool !!

    8.3

  • Georges
      United Arab Emirates
    July 12, 2014

    The room is so big And clean

    I was in Ramadan timing Not all the restaurants and the bar was open

    6.7

  • Shaun
      South Africa
    June 26, 2014

    Good location close to the airport, Real good selection of over 10 restaurants. Rooms are large and comfortable

    7.5

  • Anonymous
      United Arab Emirates
    June 16, 2014

    Very friendly and helpful staff ; extremely warm welcome. Very clean and well maintained. I definitely highly recommend this hotel for stays in Cairo...

    9.6

  • Frans
      Belgium
    June 13, 2014

    location, sport facilities (tennis !!!) nice rooms, > 10 restaurants, lobby bar, darts bar, there for biz but with a holiday feeling !

    nothing !

    10

  • Khaled
      United Arab Emirates
    June 4, 2014

    Nice retail, decore, large room

    Staff are annoying, looking at you all the times, they are too many, they are offering help even if you didn’t ask, they introduce themselves to you in annoying way ( too much welcoming or actually they are trying to be but not in professional way . They entered into your personal space) Cleaning around the swimming pool was a real miss. Tissues, empty bottles, papers, food, and such all left on floor deck from few days. Staff didn’t show any interest to clean it. Dusty floor, your feet will be stamped with black stain

    4.6

  • Nader
      Jordan
    June 3, 2014

    One of the best hotels I have ever stayed in, top service, great rooms and very friendly staff I would recommend it to anyone at any time

    Nothing

    9.6

  • Rasha
      Kuwait
    June 2, 2014

    The breakfast buffet variety

    9.2

  • Helga
      Switzerland
    May 27, 2014

    the food in pool Restaurant was very good and the staff there they were so friendly always smiling . we send special thanks for Ahmed in the pool restaurant

    8.8

  • Mohamed
      Egypt
    May 25, 2014

    Staff experience , rooms , location , food

    None

    9.6

  • Anonymous
      United Kingdom
    May 25, 2014

    Choice of restaurants.

    Nothing

    8.8

  • Omar
      Oman
    May 13, 2014

    LOCATION

    WEATHER

    7.5

  • Richard
      United Kingdom
    May 6, 2014

    Following a flight in our own aircraft from the UK to Cape Town and back I can honestly say the Fairmont Towers in Cairo is the best hotel we stayed at throughout the trip. Staff were fantastic and so welcoming and friendly, services were top notch and the decor, ambience and location made us feel secure, cared for and pampered. The food we tried in various restaurants was fantastic and our greatest joy was sitting by the exquisite Towers pool enjoying Sakara and shisha.

    The volume of the live music from the Fuze bar.

    10

  • Majed
      Saudi Arabia
    May 3, 2014

    Staff was excellent and helpful Rooms were very good

    9.6

  • Anonymous
      Lebanon
    April 28, 2014

    The staff was very professionally efficient and helpful. With excellent customer oriented attitude! SN

    7.9

  • Pardeep
      India
    April 22, 2014

    It was our second time stay in the hotel. Everything about the hotel was appreciating. Will recommend to everyone.

    10

  • Sameer
      Saudi Arabia
    April 16, 2014

    Room service response

    7.1

  • Rami
      Saudi Arabia
    April 15, 2014

    The location, only because i came for one night transit.

    The toilet as a whole was a bad experience. Not comfortable In all means.

    6.3

  • Tamer
      Egypt
    April 14, 2014

    The hotel amenities, restaurants & food are World-Class.

    The hotel stuff are not professional at all. Beside they have lied to us about availability of one restaurant, I had to come back after I checked out as they forgot to charge me some 30 USD!!!! I drove 20 min back to finalize this problem caused by the Guest Relation lady!!!!!

    8.3

  • Andreas
      Cyprus
    April 13, 2014

    1. The staff was excellent, friendly, eager to assist me in any way. 2. The front desk excellent, Fuze cafe excellent service, Leonardo restaurant very good. 3. The room cleaning staff excellent.

    1. The only thing I did not like was the taxi service staff. Good persons but they kept asking me for more tips even though I tipped them.

    9.6

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