Limousine hired from Hyatt , from airport was 45 mins late, room was booked for three but we were initially given a room with two single beds, our initial room was dirty, had water stains on pictures, had black mould on silicon seals and was full of mites!
Breakfast was a bun fight, kids running around screaming and not managed as one would expect from "one of Sharma best 5. Star hotels" similar at dinner in the souk, I had to ask a manager of the management had changed since our last stay last year.
For a premium rate at a premium time one expects that the management starts with its best players, not the case here
Diving, pool staff were excellent, Thia restaurant excellent