When we arrived around 10 pm were told to pay the full amount straightaway, which was a bit strange as bills are usually paid at the end of the stay. The hotel also does NOT accept Amex cards, despite they are advertised as method of payment on booking.com, we lost money on the exchange rate as well as on BA Miles. Also for some reason amount was calculated in USD and charge applied in USD instead of local currency so we incurred additional non UK transaction fees and exchange from Egyptian currency into USD and then into GBP, which is crazy!!!!! I was £69 down just because of that!!!! When this was mentioned to the management they apologised but did not even offer any compensation whatsoever. Booking.com is not accepting responsibility for the Amex card either and states that they only act as booking agent, which is a trading standard issue, imagine if I did not have any other cards with me!!! On the day of departure I had to change for the 6 pm flight in the lobby toilet as we were kicked out at 12pm and there is no shower or changing facilities. Staff on the beach use strange rude expressions which they picked up from tourists without knowing actual meaning and should not be applied to customers. They also sometimes refuse to give you drinks saying no juice or its finished or bar closed unless you tip them and tip well. Local drinks are killers of low quality local alcohol so be careful what and how much you drink. Premium drinks are not included and they are crazy expensive. All inclusive on booking.com means only buffet/breakfast/lunch/dinner same restaurant and you are only limited to that free choice, rest of 6 restaurants and bars are chargeable and prices are London Knightsbridge! Beach towels are only given by cards and if you loose card its $35. Generally good hotel but all depends how much you pay. If Hilton or Marriott are same price better avoid Monte Carlo.
Amazing mature gardens, which can benefit from more experienced landscapers/gardeners, instead of trimming hedges they simply rip them to the bottom leaving empty branches that take ages to recover from "gardening" techniques