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Newest reviews for New Pola Hotel

  • Alexandru
      Germany
    August 2, 2014

    The room was clean and very good. A very nice pool on the roof top with beautiful view over the Nile and west bank.

    The girls at the reception don't speak very much English. The internet's only downstairs, at the reception, but it's not yet a fact that it will work (there is smth wrong with their network).

    7.9

  • Nancy
      Belgium
    June 20, 2014

    the nile view is amazing.

    the breakfast is in a dark restaurant,i ask ,if i could take my coffee and yoghurt up to my balcony that was not allowed,also the breakfast,is not fresh

    5

  • Leander
      Germany
    May 14, 2014

    Location was great, easy walk into town, and the pool is a nice oasis after a long day of grave-gazing...

    7.1

  • Mohamed
      Egypt
    January 13, 2014

    The waiters in the restaurant , and the lady in the reception, and the housekeeping staff were polite and nice

    The management is not flexible to the complaints of the guests. we came to the hotel we found that the booking was not confirmed at the reception, the room was not as expected , the towels looked very old and not clean, and the hot water didn’t work for 15 Minutes, the furniture was very shabby. I asked to change the room, the manager was very rude and tough .

    4.2

  • Annette
      Egypt
    January 3, 2014

    Very short stay, since we arrived very late - so cannot really say

    Arrived late and tired. Hotel wanted us to pay in US$ - even though this was on the booking email "You will pay the hotel in the hotel’s local currency (EGP) at the exchange rate on day of payment." Our luggage was sent to the wrong floor and being tired and frustrated this was just another thing that irritated. I emailed them to inform them we are going to arrive late, but never got a response from them.

    5.4

  • Barbara
      United Kingdom
    January 1, 2014

    Was a garden room facing nothing bur rubbish . you ran the tap for at least 15-20 min before you had hot water!! Washed the hall floor with dirty water and never swept the step, so dirt was in all the time, plus no warnings danger wet floor. Breakfast well couldn't call it that no milk only dried, and sugar not on tables but in dirty stick containers. Plus payment demanded before you had satayed guess visitors had just walked out!! Why Iron / metal doors locked with padlock to be opened at night when every one asleep clould not get through their heads the danger if a fire would never recommend nor stay there again .and this is my 46 time in Luxor very basic , Lotus better across the road if you just want basic plus , yes had to go out and buy my own breakfast no milk and toast plus only Egyptian food and days old only thing fresh was eggs but how old they were. Don't use

    2.5

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