Pyramisa Suites Hotel & Casino Cairo    

Friendly staff, very helpful and accurate

Food was poor and rooms need to be repaired a bit, bathroom wasn't comfortable, wifi offered as free in lobby wasn't available at all

furniture is very poor espicialy matresses and pillows and they did not recognize my request for unsmoking room (i stay until 2 am to change the room) they have uncolified staffin the restaurant

Nice to have water and fruit when we arrived, hotel had a nice feel to the place, and it was clean and generally well equiped. Also was nice to get a slightly better rate than I had got from Booking.com - appreciated

There was no safe in my room, the toilet seats wouldn't stay in the upright position, there were only 2 tea cups left for us in a 4 bed suite.

Nothing

Everything, It shouldn't be 5 star hotel

The staff was very friendly.

The pool was always in the shade, badly located and we always had to ask for it to be opened. Despite asking for laundry service three times, my clothes were never collected for ironing. Much better if irons were provided in rooms.

Nothing.....just a small price difference with other hotels....

Wifi speed was horrible...not working at all...took 15 minutes to open an hotmail, etc......wired internet was horribly expensive 4 LE/minutes....staff not professional, breakfast was not so good, old hotel, not much clean, not comes into 5 star catagory...may b 4 star is better...

Large hotel with lots of anemnities. The breakfast was decent. But the cost for the room was about the same as the us yet it wasn't that special to warrant such a high pricetag, so I moved out after only one night, to a hotel down the street for 70% less cost.

I booked this hotel specifically because it stated it had a nightclub, so I wanted the option to be able to go dancing without having to leave the hotel premises. When I got there, I was told they no longer have a nightclub. Also, the cost was way too much for Egyptian rates.

The location is central in location to other parts of the city

There was no hot water in the washroom and it took more than one hour to fix it The mattress was hard like a rock It was very clear to hear what is going on in the next room. There was no isolation The entertainment in the hotel is disgusting. There is nothing to do in the hotel

the location

the heating system is dead, breakfast is fair, staff are under-qualified for 5 star facility

breakfast

internet fees

There was no free wireless internet in the rooms.

The only think I like in the hotel is the Indian restaurant which is very good

A lot of things I didn't like, especially the fact that you can't have any guests in your room, I had a very bad experience in that matter I booked a suite and did that on purpose to receive some of my friends that were also staying on the hotel to do some meetings in my suite and have some drinks sometimes I was surprised by the manager calling my room and telling me that its not allowed to receive guests in my suite and when I explain that the guest stays also in the hotel and we have business meeting by 11am in the morning together and I explained the nature of the meeting she insisted that even if the guest is staying in the hotel it is not allowed and they have to leave! Not only that sending two securities to stay on my door like I'm doing a very bad thing! I hated this hotel and I have never had such experience in my life it is like I don't know that if I wanted anyway to do some bad behavior on my room I could pay few money to the people there and done I'm covered !! This is what the person who carried my bag told me from the first day and asked me if I want women service but I said sorry I'm coming for business and they end up treating me like shit!

I wish I didn't book at this hotel I will never stay there again please don't do to avoid a huge disappointment

The room and toilet so small very old tired carpet and curtains the bed was so uncomfortable this hotel should be rated as 3 stars not 5

location is very good

No wifi at all that time i been in hotel . internet is very important in holIday.

The staff are friendly and the hotel is 5 min away from the city center

The hotel should be ranked as a 3.5 or 4 stars hotels since the painting of the room's walls are old

Quality of service

Location

Old furniture and a three stars services

Staff is v friendly

Mangement not responsive

the staff at reception were good

the bathrooms need to be revamped

near citycinter

good food clean

Clean,location,value of money

Good for families

not re nenwed

Comfort level

In mos of the hotels around the world, the wi-fi service is available in the rooms and free of charge, except in this hotel !!!

The view was amazing. And our suite was quite good.

The breakfast was terrible. Everything in this hotel too old. It is maximum 3 stars!!