Sheraton Montazah Hotel  

Service was friendly and excellent, location is great view. The cafeteria and resturant was great. Thanks to your staff and I will do it again

Excellent Staff Very Good breakfast

Internet is not free

Check in staff Mr Ahmed was very helpful

Rooms are terrible, small and stinks. The air condition was not working properly, nothing in the mini bar, even a bottle of water, terrible internet connection, small bathroom and not enough towels and personal care for 2 adults. I am really disappointed with a hotel called Sheraton in its banner, this is my last time with a Sheraton hotel

Like our second home

Cannot think of any

The amount paid at the hotel more than the amount which in the book , Total room price ( us$ 280.00 Please note: additional supplements (E.G. extra bed) are not added to this total 10 % tax is excluded. 12 % service charge is excluded. 1 % city tax is excluded. =280 + ( 280*.10*.12*.01) =344.4$ Exchange rate on the day of payment 1$ = 6.039 EGP The total Egyptian pound = 344.4* 6.039 =2079.83 EGP The hotel charged me 2179.31 EGP The difference 100 EGP!!! When I asked why? Replied that there is a difference in the City tax !!! Even now I can't understand Why me paid 100 EGP extra?!!!!

Cleanness of the room and other spaces.

There weren't tooth brushes in the room.

Not sound proof could hear traffic

The food in the restaraunt was hood but very expensive.

Low speed free Internet.

1-location with the open sea and the montazah palace gardens view. 2-excellent staff eager to help.

Nothing much to do in hotel specially in winter time but hotel location is perfect to start your city tour.

Room service neglegt our request of some missing items in the toilet, in spite of his verbal positive respnse! The car park attendance inssest on taking my driving lisceing to allow my car stay over night! I refused and took my car outside!!

It is great hotel with warm receiption.

The private beach

I was charged for the breakfast of 4 days and I thought that the booking is with bed and breakfast. Rooms are too small . no free internet . no free parking inspit of the expensive booking !!!!!!!!!!

The service and cleanliness of the hotel would make me stay here again. The staff knew our names and made sure everything was ok with our stay on a daily basis. Traveling with my family including two young boys, I appreciated the security guards helping us cross the road each time we went to the beach. The beach was clean and

The location of the hotel was a downside when visiting the tourist sites of Alexandria. It got to be expensive paying for cabs to get to the Qaitbay Fort and Pompey's Pillar, etc.