Abba Burgos  

We were travelling with an extremely well behave Border Terrier. The Abba Burgos has strict rules regarding dogs in the hotel which is documented and provided on arrival. For example they can't be left alone in the room or be in communal areas etc. Nevertheless, the room service (if you stay in the room with your dog) is extremely good. They also have for a reasonable charge secure garage parking which is often essential. We would certainly stay there again!

It was clean and convenient

Had to wait 25 minutes for a Taxi, staff did not chase until asked

Location to city centre

We really like this hotel but it advertised as a pet friendly hotel and they really don't want pets at all-When we arrived we were given a list of approx 6 items that the dog could not do or where he could not go.We payed extra for the dog which we did not mind.Really they should not take pets as they make you feel very uncomfortable with one-we have a small wire-haired fox terrier and he is very quiet and cleaner than many adults!!!! It such a pity as we love the hotel but we will not be returning because of this

Everything was above expectations.

Secure parking, very good room and bathroom. Reception staff spoke good English, and were very friendly and pleasant.

We had a snack in bar, as restaurant was closed for dinner. Not a big problem, as we arrived late (although our experience of prior Spanish trips, would have put us in restaurant at prime local dining time - around 22:00).

Always up to a quality standard

No restuarant on a Sunday night - but you have to get used to this in Spain.

Great service from front desk manager . Very helpful waitress in dining room, Rebbeca? She found us a table even though the restaurant was full. Wonderful bar maid, Casilda, made us feel very welcome.

My only wish was that the staff dealing with guests had more knowledge of English.

Not the first time we have stayed and won't be the last. Probably the best value for money hotels i have stayed in Europe. The bathroom toiletries have to be seen to be believed for both him & her. Location quiet and hotel catered to the needs of our dog as well with a ground floor garden room. 5 minute walk from Cathedral and town centre.

Very nice modern hotel, very well laid out and in a great location. Staff were very good and the hotel had lots of atmosphere

Abba Burgos was a bit of a climb if carrying suitcases from the bus station. However, once we got there the trip was worth it. Hotel staff were friendly and clear at all times, speaking both SPanish and English. There was no iron or kettle, which surprised us for a 4 star hotel, but we asked for an iron and one was provided. Check- in time was permitted after 2pm, so we had to wait a while. However, hotel staff allowed us to stay in reception adn locked away our luggage. Pool was nice, but a little small. Bedrooms were clean and very comfortable matresses. The best sleep we had wwas in Abba Burgos.

Useful if check in time could be brough slightly earlier to 1pm (Rather than 2 pm), but not a major issue. No kettle in room.

Very good breakfast...well located close to the historic centre of Burgos. We stayed in the new annex of the hotel albeit a long way from reception. Our room was very comfortable..well appointed and included an excellent book on Castille/Leon...informative/useful.

The car parking is secure but expensive ( 16 euros a night) and extremely difficult to access. The manouevering space inside makes parking a difficult task. When we booked in the reception staff's English was limited ...hence actually getting in to underground car park was made even more problematical.

Location was good - really close to town. Room was adequate and fairly well equipped. Wifi free in lobby

Staff less helpful than others and elevators found it hard to deal with influx of guests