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AC Hotel Aitana by Marriott
Paseo de la Castellana, 152, Chamartín, 28046 Madrid – Show map
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331 verified reviews
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AC Hotel Aitana by Marriott's staff speak: Spanish, English
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Food & Drink
Restaurant, Bar, Breakfast in the Room
Free! WiFi is available in public areas and is free of charge.
WiFi is available in the hotel rooms and costs EUR 12 per 24 hours.
WiFi is available in the hotel rooms and costs EUR 6.50 per hour.
Private parking is available on site (reservation is not possible) and costs EUR 23.85 per day.
Room Service, 24-Hour Front Desk, Tour Desk, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 2 years stays free of charge in a crib.
One child under 4 years is charged EUR 33 per person per night in an extra bed.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
AC Hotel Aitana by Marriott accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 331 reviews
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Very helpful staff , close to the real Madrid stadium n shopping center. Calm area
Friendliness of staff Location The hotel was very calm - No noise Value for money
Breakfast was limited
Other services are very much okay.
The idea not having at least a bottle water inside the room on a daily basis for free. There should be a boiling kettle with tea cups incase guest needs hot water for tea. The cleaning of the rooms should be done on-time once the guests are out for the day, and not afternoon. The television stations should have some movie and sport English channels. If possible think of having small exchange from US dollars-to the Euros.
room quality is poor, especially quality of the beds and pillows is sad.
Staff very helpful and friendly, the hotel is a modern excellent located facility that gives you value for the money. The room very clean the staff taking care of the room was also very profesional in their work and the room was good size and impecable. I consider it outstanding.
We stayed 7 days of which in two of those days there was some work on the Street in front of the hotel which made lots of noise, it was a bit unconfortable.
Location close to bernabeau stadium for Stones concert Available parking
Very quite, clean, wonderfull staff..they were very kind and helpfull..there was also a El Cortes Ingles store in a walking distance to the hotel which i liked...
Big rooms and well furnitued
Very good as a business hotel. Very close from Santiago Bernabeu and there's also very good Korean restaurant in front of the hotel street
Limited vegetarian options at breakfast
clean rooms, proximity to the metro station, nice residential area, ok staff
Problems with the Key card - it wasn't working properly. Expensive internet (12 EUR/day) that often did not work properly. Expensive food (20 EUR breakfast, and 15 EUR sandwich delivered to the room)
Very good location and easy access to metro, restaurants and shopping mall. The staff were very friendly and helpful
Decor, atmosphere, service, breakfast.................
I was happy with everything
nice staff, near subway
Very friendly reception staff, clean and modern room
Some of the staff was very courteous and friendly location, location, location !!!
to Bernabeu Stadium only few mins.
I think if provide tissue box and bottle of water will be better
They have agreed for a late check out without any extra charge. Good location.
It had just joined the Marriott brand, so they could not even find my loyalty program number in that chain. I had arrived late at night (which they knew) they saw me arriving but did not come out of the hotel to greet nor to take the luggage...
Nice and clean, modern facilities. Friendly and service minded personal. Excellent located for events at Santiago Bernabeu. I have nothing to complain over. All that to a reasonable price.
I liked the location and the rooms setup
There was no heating in the rooms, and this was a major problem, we felt so cold and tat's why , we cut our stay ..
The reception and bell staff were very nice, friendly and helpful.
The house keeping broke a little part of a glass when we were out. It was rather disappointing that she threw the little broken piece and just placed that glass as usual. It was dangerous if the damage was not identified. Perhaps the hotel management may ask its staff for compensation if something damaged at work.
It's very close to Real Madrid stadium !
No safety box in the rooms ! The bed r bad not comfortable at all No English channels or neither sports channels in the room
Friendly staff Clean Relaxing Location close to the airport and approx 3 minutes walking to Bernabeu Staduim.
Safe box is not available in the room
Smart, comfortable, clean hotel and room. Only a couple of minutes walk from the Bernabeu Stadium. Pleasant area with a few shops and restaurant. Room overlooked the main road with wonderful huge floor to ceiling windows that opened wide. Staff were friendly and couldn't have been more helpful. Good food. Will definitely stay here again.
The staff were pleasant and the hotel was very clean. There was a good selection of food for breakfast, which was well presented. The hotel was also in a nice area, close to a number of metro stops. I would probably stay there again.
No free wi-fi in the room!
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