Our holiday was ruined, since the appartment shown on the picture on booking.com which I order, was not the one we where supposed to get, as this is an non-rental, + 2 days before we left from home I got a phone fron Albit Confort, ask if i was OK that we took appartment on 3rd floor, since the one that had been reserved for us on ground floor with big balcony, was demaged by the last renter. I had written in Special Requests in my purchase book no:269389783: "See from picture, this apparment is on "baja?", basement floor,and possible to walk from balcony and direct out into garden/pool, this is exact what we prefer, and want !!(and has rented at Estrella Golf 4 times earlier the past years)"
When I complain to Albir Confort, they say they was free to give us location whereever in the buliding, I ask for 100 EUR discount, since I mean we have not got the product we purchased, but no discount was given. This was a bad experience, and I had lots of hard discussions on the office, but for no reason, only that I get angry. They also say, if the basement was ready we could be able to move down, during the 2 weeks we stay, but this was not followed up, and I think they say to get me quiet, but would not had the intention to move us, since they then had to wash 2 appartments after our visit and not only 1.
Nothing, we did not got the appartment location that I was ordering and promised when I book this holiday!!! :-( ###