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Newest reviews for Alcam Hercules

  • Jim
      Canada
    September 10, 2014

    Location, access to beach and other sight seeing places was easy

    Taxi fare from Airport to apartment

    7.5

  • Emma
      New Zealand
    August 29, 2014

    Great value for money and very comfortable with a group of friends. Good wifi, good beds and several air conditioners in the apartment. Staff were very helpful and check in and check out was extremely efficient and easy.

    The location is near the Sagrada Familia, so about a 20minute walk to the main areas. The metro station was only 5 minutes walk away.

    9.6

  • Kenneth
      Australia
    August 14, 2014

    It was a cost effective solution for a large group on holiday together. Liked the service and location.

    The lift was very small

    7.1

  • Jason
      Australia
    August 11, 2014

    Located a Block from Sangrada Familia, train stations and Hop on Hop of tourist bus stops. After 2 weeks of hotels with 3 kids it was nice to spread out and have some privacy. Rooms were spacious with everything you need. Air conditioning was appreciated for our mid summer holiday.

    Decor was a bit dated but the place was very clean and spacious. Lift was tiny (2 People) and added to the fun.

    8.8

  • Stephanie
      Canada
    July 16, 2014

    Problems with their machine for payment have resulted in being charged twice for the stay. Trying to sort this out after our trip home has been unsuccessful. The apartment we were given did not match the description/photos that we booked. We can confirm other reviews that say there is a surprise "tax" that we were not expecting. We recommend strongly avoiding their accomodation.

    2.9

  • Anonymous
      Germany
    July 1, 2014

    wifi, many supplies (e.g. blowdryer, iron, cook utilities), plenty of space for 8 people, supermarket literally across the street, close to sagrada familia, close to metro and bus stations (max 10min) , check in and check out at any time of the day

    some plates were not clean

    8

  • Catalin
      Sweden
    June 30, 2014

    close to Sagrada Familia, city center, metro

    8.3

  • Rostislav
      Russia
    June 27, 2014

    Thank you very much for your apartment! The location is very central and minutes away from Sagrada Família. The rooms were the same as pictures on the site. We were met by Agent and provided all necessary that we need for a comfortable stay for 8 people. It works very slowly. All the rest is good. Agents are responsive. Thank you!

    Ask the owners to pay attention to the speed of the Internet.

    10

  • Jean-pierre
      United Kingdom
    June 4, 2014

    Flat is well located, within less than a minute from a decent sized supermarket, 5 mins from Sagrada Familia, and close to several small shops and cafes. As a whole the flat matches the pictures displayed on the site. Beds very comfortable and very good storage space for a flat of that size. Pleasant balcony, not best view, but nice and cool. Great if you happen to have a smoker in your party. Staff are very friendly, helpful and professional. No problem with return of the 300€ deposit. I would certainly use them again if I return to Barcelona.

    Overall very positive, with only a few minor issues: - Flat was well decorated, but felt much smaller than pictures. I would say by about a 1/4 smaller. - Wifi was ok on arrival, but following morning when large group of about 15 people arrived in the building, the speed dropped to the point that it was only worth using for basic browsing. - Shower was decent but upkeep poor. Grout was very dirty with small patches of mould. I cleaned them with bleach and bicarbonate of soda. Some stains quite old and no longer can be removed. - Some more wine glasses would be nice, as only two in kitchen. However, plenty of other glasses so nothing major. I appreciate these points are negatives, but from past experience of accommodation in Barcelona, this has been one of the best I have stayed in so far.

    8.8

  • David
      Czech Republic
    May 27, 2014

    Proximity of Sagrada Familia, underground and supermarket.

    They push you to sign the contract only which is only in Spanish. When I refused to sign what I do not understand, they told me, that I can go to the hotel but will be charged anyway for full booking ?!?! The apartment where we lived ( 4/1 ) was very dark, oriented to north, no light during the whole day. Internet was poor and upload was even impossible. We had to wait 1 hour at the airport for scheduled pick-up by Alcam. I will never come back.

    5.4

  • Alastair
      Germany
    April 27, 2014

    Very close to Sagrada Familia. 3 metro stops from the main City center. Wi-Fi without constraints (except for a power outage during 20 minutes on the first evening). Sheets, towels and kitchenware provided (and washing machine).

    One needs to get used to the "Virtual reception" concept. Call before arriving so that an agent is on the spot to sign contracts, take deposit, leave keys, etc. Thsi seems to be fairly common practice for appartements in Barcelona. Somewhat expensive, but probably par for the market. Public garage parking is seperate but across the road (19 euros per day). Provide for your own breakfast.

    7.9

  • Khalid
      Oman
    April 12, 2014

    Location

    No reception Small lift No parking

    9.6

  • Lopez
      Switzerland
    March 31, 2014

    The staff is very professional, the apartment is very clean(appropriate), it is very well situated and close to all the comoditées, with a very young child, it is parfait four the price(prize) it is correct

    10

  • Gerard
      Netherlands
    March 24, 2014

    Good quality beds( Memory or Latex) Clear and lots of space Good meet and greet service. Good wifi

    You could smell that smokers had lit up.

    8.3

  • Roger
      United States of America
    January 19, 2014

    Very large, clean apartment with modern appliances and a great location near the Sagrada Familia.

    Nothing. Everything was great.

    10

  • Anonymous
      Germany
    January 1, 2014

    Located close to La Sagrada Familia.

    Sloppy about keeping time for check in and appointment.

    5.4

  • Mohammed
      Saudi Arabia
    October 13, 2013

    The staff is very friendly and costumer oriented . The apt is spacious, modern and clean. I will defenatly come back to stay. The location is good and there is nearby car park across the street.

    I wish there is more supply of clean towels and cleaning every 2 days or so otherwise every thing was good about this apartment and this company.

    9.6

  • Sergey
      Russia
    October 1, 2013

    It`s cheap and you could ask them for early accomodation. We had arrived at 8am and check in was at 12:30 instead 16:00. A lot of good stuff like washing machine and iron.

    You must pay for all nights of your vacation + 300E deposit. We had pay deposit by cash and we hadn`t any receipt. Anoter thing that you sign a "Agreement" in spanish language. May be it`s recomended by law but i don`t like to sign thing i don`t understand.

    6.3

  • Man
      Hong Kong
    September 24, 2013

    budget friendly

    We had been waiting down stairs for the staff's arrival for an hour!!!

    5

  • Anonymous
      Singapore
    September 17, 2013

    clean apartment.

    no wifi service for 3 days and despite calls about the issue, it was not fixed.

    6.3

  • Anonymous
      Oman
    September 14, 2013

    location is good

    No physical reception so,you have to meet with a staff member who has to come to the site to check in and out, Take and give back keys and get 300euro deposit refunded. Make sure to previously set enough time, for the staff arrival. and no parking available you need to keep your car in pay parking will cost you 20 Euro per day .. on bath room without lock,,

    5.4

  • Cristina
      Romania
    September 12, 2013

    It was clean, very well equiped with everything (kitchen, rooms). Good neighbouhood, quite (we stayed at the 4th floor). A good food store (not "mercato") just across the street. Very close to Sagrada Familia metro station - 2 minutes walking.

    We had to pay all the money in the first day plus the deposit. Yet, we didn't receive any receipt for it. We had some emotions. They asked us to sign a contract in spanish or catalan (I don't know) even they knew we spoke only english. When I asked for translation I noticed that there were only our obligations, but nothing about theire obligations. It's not fair this way.

    9.2

  • Anonymous
      Netherlands
    August 10, 2013

    At 300m from Sagrada Famiglia! Apartment at 6th floor. Elevator is present. At arrival the apartment was not cleaned yet, but the representative/host instantly arranged this to be corrected.

    expensive deposit (€300) elevator is small (2-pers)

    9

  • Giacomo
      Italy
    August 9, 2013

    Air conditioning in bedrooms and living area. Very good WiFi reception. Fantastic location, close to Sagrada Familia, metro, and a supermarket just across the road from you. Modern furnishings, basic but nice. Well provided kitchen equipment. The staff were very patient with the check- in, we had issues with the flights and didn't arrive until 3am (instead of 8) but as long as you contact the reception, there was still someone to recieve us so late.

    Minor inconviences - no lock of the bathroom door. Basic things like sugar or salt you had to buy. The sofa bed didn't look like it had been cleaned properly (we found hair on the mattress before we made the bed and it was none of ours), apart the sofabed, cleaning would've been excellent! After such a good check-in service, the check-out was a disappointment, we arranged a check-out time at the beginning of the stay, and it wasn't until we had waited half an hour after our agreed check out time, then called the reception, that someone finally arrived.. Not sure if they forgot or the day staff had been informed..

    8.8

  • Anonymous
      United States of America
    July 20, 2013

    Location was perfect; only two blocks to Sagrada Familia. Check in and check out were easy and staff was friendly. Apartment was clean, updated, and great for our group of 5. Grocery store across the street from the apartment. Metro to the beach.

    Pull out bed would not be suitable for an extended stay; our 4th night was about our limit, but sofa beds aren't ever that comfortable nor designed for long term use.

    9.2

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