We arrived at 9:40pm on a Monday (they had been told of this late arrival, but was within the hotels advertised checking in time slot) to find the hotel locked up with a note on the door to ring for assistance. The number did not work! (due to poor coverage we were later told). We then phoned head office who phoned us back with the code to get into the foyer. Our room key and other information (including the outside entry code) was on the desk. On the bed was an array of bathroom items on top of just a sheet. We had to locate duvets and make up the beds ourselves. The shower was generous, but leaked onto the floor as it had no door or threshold. The next day a shower curtain had been fitted, but it made little, if any difference. The hotel description had said rooms with bath or shower. We asked for a room with bath and got a room with a shower. We saw a cleaner briefly, but no other staff at all. Not even at checkout where we left the keys on the desk. No close by parking.
A warm and cosy room and the food across the road was excellent. WiFi worked well in the room and foyer. The restaurant opposite seems to be linked to the hotel but closed on Mondays. The breakfasts were good and served by pleasant staff, as was our evening meal. They located an item of clothing that we had left behind and we were able to collect it from the restaurant later in the week. Full marks for the restaurant !!