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Newest reviews for Sterling

  • Kunal
    August 22, 2014

    Centrally located, very close to gran via , and all the bars and shopping , greaypt price to match


  • Vera
      United States of America
    August 16, 2014

    Everything was good. I would suggest a little more variety at the breakfast.

    Internet connection was poor. Hot water is not available except breakfast time - some tourists enjoy a tea at night.


  • Davit
    August 14, 2014

    I have ordered room for 5 people! So they have put 2 more beds in the room for 3...! Totally Blocking the wardrobe!!! Absolutely Unacceptable...


  • Gail
    August 7, 2014

    The location of the hotel is great. Very close to Gran Via and the shops.

    The room we got was very small with a very small window so the room has little natural light coming in. The view from the window was the emergency staircase. (Not all rooms are looking at the staircase, just our luck..)


  • Ramandeep
    August 6, 2014

    location and staff

    air conditioning keeps turning off breakfast same menu very day washrooms water spilled on floor when taking showers no exhaust in showers mirror kept fogging. tv not working ice machine missing.


  • Anonymous
      United States of America
    August 3, 2014

    The hotel was in a great location. It was clean and worked well for our family of four.


  • Paul
    July 31, 2014

    Great access to central Madrid and train stations. Walking distance to many galleries, shopping and other sights.


  • Anonymous
    July 24, 2014

    Location and bathroom.

    Breakfast , I expected better quality in the food offered.


  • Karen
      United States of America
    July 21, 2014

    Staff was awesome Location was awesome Room was very nice and we felt safe


  • Anonymous
    July 17, 2014

    Liked the location.

    Rooms are very dark. Asked for a better room, but still the same. Breakfast is OK, not that good


  • Anonymous
      United Kingdom
    July 16, 2014

    Very weak wifi


  • Julie
    July 15, 2014

    Nice Location!


  • Jaydev
    July 15, 2014

    I like the hotel location and its break fast fantastic.

    In room no coffee or tea maker cattle.


  • Anonymous
      United States of America
    July 14, 2014

    The location and price was right.

    That's a lot of beds for a small room.


  • Mauricio
    July 11, 2014

    Close to some turist locations in Madrid like Gran Via and Sol Place. Kindness of the staff.

    Breakfast is not their focus, could be better, but there are some places around.


  • Rafael
    July 9, 2014

    I have nothing to complain, the location and the service provided by Sterling is great.


  • Douglas
      United Kingdom
    July 3, 2014

    Good reception staff. Helpful when we requested a change of room. Handy for metro station.

    Small room, average breakfast, trouble with door key. OK for a couple of nights but not for longer.


  • Anonymous
    June 28, 2014

    My stay of two nights in this hotel was paid two weeks in advance, thus it was confirmed. When I arrived on a Friday night (11pm) they told me there were not any rooms available and I had to go to another hotel of the same chain (taxi paid) for one night and then come back to the hotel for the next night (?). Pretty inconvenient. Apologies were made but nothing else that could have attenuate my shock and anger at the way things were handled. To make matters worse, the hotel I was sent was in the middle of the nightlife area which I specifically wanted to avoid when I book at the Sterling.


  • Penny
      United States of America
    June 27, 2014

    Centrally located


  • William
    June 22, 2014

    excellent location nice room, helpfull staff

    breakfast could be better


  • Olivia
    June 22, 2014

    Excellent location and very quite. Rooms very clean and breakfast is ok.


  • Anonymous
    June 19, 2014

    Rooms are spacious, clean.

    Breakfast is a bit poor (variety, fruits, etc.)


  • Angelo
    June 15, 2014

    Amazing staf....amazing room and place for visiting the city...near Gran Via and Malasana.


  • Eu
    June 13, 2014

    Location is excellent, otherwise pretty average hotel.

    Room is rather dated.


  • Paolo
    June 12, 2014

    kindness of staff. position central. overall discretion.

    The lobby area (poor, rundown). The breakfast (second or third rate quality and choice). The bed (hairs on beddings and pillowcase. Poor quality linen.) The bathroom (shower was faulty, no showercap, basic soap and shampoo. Old cheap hairdryer.) Too expensive for what you get.


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