Ada Palace  

Location. Very close to the excellent Airport Express and sightseeing bus stops. Easy walking distance to the main attractions, shopping and eating places. Very comfortable and clean room. Comprehensive buffet breakfast.

Don't let the limited public spaces and services put you off. In particular the reception gives such a bad impression on arrival and more than half dozen people create a traffic jam. Lifts are tiny. Staff (specially in the catering area) are generally efficient and accommodating but not very forthcoming (lack of confidence with language?). Only minor negative points if you are using the hotel only to sleep.

Most convenient location close to the museums I.E. Prado, Thyssen and at the City Tour Bus Line. Lovely terrrace with gorgeous vie over the city roofs - particularly at night!

Serving staff at time very unfriendly!

Location, facilities provided in room, views of Gran Via

Refrigerator not very cold, lack of concierge to assist with luggage

- Very good location

- Wi-fi is not for free, no parking. The rooms are old, the shower was leaky

Its location and friendly reception staff.

Could do with more staff at breakfast time. Continually running out of various breakfast items. Had to clear a table ourselves to sit at.

The hotel's location is ideal for exploring Madrid, 5 minutes walk from the aiport bus stop and the Metro, close to the museums and shopping. The reception staff were friendly and helpful and spoke good English. Our room overlooked the Gran Via and was smart and comfortable as was the hotel's bar, lounge and restaurant. The breakfast selection was excellent with a wide choice. Unfortunately poor weather prohibited use of the roof terrace which would have been great in the sun. Would be happy to stay at the Ada Palace again on a return trip.

Leaking shower seal.

We asked to change rooms as the first one was very sparse and gloomy. Alternative was a great improvement with a lovely view of the main street. The breakfasts were brilliant, though a larger room would make it easier to serve yourself. Very good location for everything, galleries, shopping, gardens, metro.

Tiny reception area. Mini bar never refilled despite a couple of requests. Extra pillows delivered to wrong room. Our friends room had a permanent smell, which they think was the drains.

Location- close to all major sights such as prado and reina sofia , airport bus drop-off, city tour bus stop and also walking distance to sol and plaza mayor. rooftop terrace bar a bonus and nice way to start or finish an evening.

lack of an onstreet bar/restaurant or sit down reception area to entice traffic in off the street.this would add greatly to developing a hotel atmosphere to befit the location..

Nice place, good location, friendly staff.

Location is wonderful for on foot city exploration. Rooms are very big and extremely confortable.

Rooms overlooking the metropolis building are rather noisy. There is no hall to stay

The room was quite large for a European hotel. We got a free upgrade when we checked in. The room was clean, bathroom nice and big, great shower, good pillows. Breakfast was delicious and the view from the breakfast room/bar/restaurant was beautiful. Very nice place.

Hotel is a little hard to find and the front lobby is almost non- existant. Madrid is loud so even on the 4th floor we heard street noise all night.

When we arrived, our room was unavailable due to some mistake but we're porposed the equivalent room that was good. When we changed it next day, the chosen room appeared to be smaller than a previous one. So there were clashes in our understanding why smaller room costs more and considered better. We arrived at midnight and were tired, so we got up to "romantic terrace" pf the hotel which is positioned like that to have some food. Kitchen was closed and only snack were available. We drank 4 glasses of ordinary wine and have a small plate of cheese and jamon and a bit of chips. All of this costes 50 euro what shocked us a bit. Also the terrace was full of Russian football fans who were quite drunk due to loss of the Russian team to Real, Madrid that day. Summing, the start of vacation was a little smashed. But in general all was fine. Location is really excellent - a few steps to all main attractions. And Madrid is so lovely city! You got it even staying there a few days:)

We came to celebrate our wedding anniversary but the athmosphere there isn't romantic at all - nothing really romantic and no extra stuff as spa etc. The hotel is worth for biz trips and city tours. Probably, that was our mistake that we didn't get it from reviews and the hotel description.