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Calzada de Martianez, 4, 38400 Puerto de la Cruz, Spain – Show map
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605 verified reviews
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Apartamentos Casablanca's staff speaks: Italian, French, Spanish, English, German
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Outdoor Pool, Sun Deck
Pool Table, Ping-Pong, Darts, Sauna, Fitness Center, Solarium, Bicycle Rental, Game Room, Library, Playground, Entertainment Staff
Food & Drink
Bar, Snack Bar
WiFi is available in public areas and is free of charge.
WiFi is available in the hotel rooms and is free of charge.
Private parking is available on site (reservation is not possible) and charges apply.
Packed Lunches, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Fax/Photocopying
Safe, Family Rooms, Elevator
Italian, French, Spanish, English, German
From 4:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
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Based on 604 reviews
Value for money
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The staff was friendly and helpful. The rooms were very nice and kept clean and the complex was from what I saw spotless.
I can not say there was anything I didn't like it was all good
Great for my coeliac daughter so that we can cook her food. Pool brilliant and warm. Staff extremely helpful.
The relaxed atmosphere, friendly staff, cleanliness
Having to re enter wifi code all the time
A hotel with an overall good standard. Nice studios, friendly staff and a great pool. Perhaps was the breakfirst and the food in the cafe/restuarant-area a bit too basic.
However: Puerto de la Cruz is not a sunshine destination in november. We stayed 21 days and had only two or three with nice weather. If you are travelling with kids there are better destinations than nothern Tenerife.
nice and huge apartment, clean and comfy with a wonderful view from the terrace.
a dishwasher would have been awesome!
Location to bus stop, price and staff willingness to help with reservations.
Not for younger couples as there were mostly retirees there and bar was not updated.
Clean, comfortable, quiet, ok wifi, front staff very helpful (best you could hope for), cleaners were great and thorough, bus into/from town if the hill to the town's too much. Large complex but well looked after.
Bed could have been a bit more comfortable.
Oven in the kitchen, large studio, own parking garage
Extra charges for parking, safe, TV and internet
everything was great, staff friendly, complex spotless and food v good.
nothing to say...... happy to report
Just suits us.
The apartment was perfect for a family of 4. Clean & comfortable, spacious and perfect for our needs. The bar & restaurant staff were friendly & helpful as were the receptionists. The pool staff were also always happy to help. All the areas were clean & tidy and I hope to return again.
Great accommodation, very attentive staff, really well managed holiday complex
The staff is very friendly, it is clean and apartment big enough. Well, the kitchen is very small, difficult to cook a proper meal.
The hotel is up on a hill and it's quite an effort to go down and up, especially if it is hot. We had an apartment facing the pool which was very bad. They have live music almost every night and it's very loud. It's very difficult for children to sleep at night. You need to have a window open, because it's so hot (there is no air-condition). The swimming pool is very small. I cannot imagine how can it be used by all guests at the same time.
Clean. Good work from the staff.
Good location. Very nice friendly staff High standard of service of the reception staff including waiters and bartenders. Availability of gluten-free breakfast
Small TV. Channel selection for English speakers, very limited, poor, outdated, and irrelevant.
No disappointment with the stay. The reception staff are really friendly and helpful, always supplied with the quick help(e.g. Providing extra hair dryer and fan). The room service is excellent as well. and the breakfast is nice. And the hotel facilities is new and comfortable. Will come again if we come back Tenerife for holiday.
Excellent apartment (hotel acknowledged and delivered my request for an apartment away from the bar and swimming pool - views of both Mt. Teide and the sea were a bonus) and first class service.
If anything could be improved it would be the selection (e.g. no starters on menu) and quality of the food, which is effectively quick and easy cafe style fare.
The staff at this property are absolutely wonderful, so friendly and helpful! My partner and I were a bit clueless coming to Tenerife but they gave us so much information, they were always happy to help.
The only thing I would say we didn't like was the late night entertainment! I understand you can't please everyone, but me and my partner had lots of early starts as we wanted to do more than just lay around the pool all day, but the music had a tendency to go on past midnight. It wasn't too much trouble for us though.
Spacious flat. Kitchenett well-equipped. Lift.
Hotel without air conditioning. Noisy fan. Bar staff uncompetent (they ignored us and never come to us - back to flat ;-( Impersonnal welcome. Too big hotel. Tourist factory. Room 11401 !!! You have to pay for the parking + parking deposit + remote control deposit for getting television! Never seen that before in a hotel **** FYI room service doesn't clean on Sunday and Thursday. NO double bed. Only two single beds with separate single bed sheets...
Location. Cleanliness. Staff. Food. Happy hour. Garage facilities. Accessibility. Did not use pool but it looked inviting.
we liked the pool area with lots of lounge chairs. we never had a problem finding two available no matter what time of day. Kitchen had everything we needed. I liked that they recycle many things. Maid service was excellent. Happy hour prices were good - too bad it only lasts one hour, three days per week. Market was a short walk from the unit.
Our unit was south facing and suffered from being very warm even with the windows open. No air conditioning made some evenings uncomfortable and the only ceiling fan was in the bedroom and very noisy. Be prepared to leave a cash deposit for many things which include pool towels (20 euros), remote for TV (20 euros) and parking lot key (10 euros). You will get the money back upon checkout but it leaves you with less cash for spending while on the island.
Apartments are nice bathrooms could do with revamping as looking dated now
Entertainment much too loud could be heard through whole complex not nesseccary as only a small bar area and could have been confined to there S Also very steep climbup and down to town shame they dont offer a courtsey bus Restaurant needs looking at as food served below average qyality wise compared to other establishments etc
We are just back from the lovely holidays in North Tenerife. Our family liked the hotel in a nice canarian style. The aparment is large enough and fully equiped with all necessary utensils and amazing views both on Teide and ocean. The pool is nice (wish it was bigger:-) My son is totally fond of Sophia - the kids animator who has done her best to entertain few children in this season (thank you, Sophia and regards from Max and Mark). A nice surprize was to receive a bottle of wine on arrival as well asl a bottle of champagne for my husband`s birthday. a helpful staff! convenient parking.
Staff very helpful, clean and tidy, excellent for a 3 star
Steps to town
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