As to the complains, I do not really have serious ones. The only thing that I found problematic is the WiFi connection, which was often poor and flaky. In my own case, I had some urgent matters to take care of and the Internet never worked when I needed it. So, do not count on the advertised Internet service, it will only work from time to time. I told them and they were very attentive and tried to solve the issue as fast as they could, they fixed it but the connection never worked flawlessly. The second really tiny issue is related to the Jakuzi, really lovely in the evening, but the water in it was always cold, which I did not find appropriate.
All the staff were very friendly and supportive. They printed out some business-related documents that I had to work on, a reservation for our next destination and our boarding cards for our flight home, all at no additional cost and always with a smile in their face. They provided towels, the kitchen was well equipped and fully functional, the apartment is cleaned one every 6 days and twice if you stay at least for a full week. They also helped us exploring the surrounding places, beaches and towns. Although not all of them spoke very good English, they always did their best to understand our needs and to communicate with us. The swimming pool area is lovely, you get a medium size swimming pool, sufficient to have fun with your kids and swimming around a bit. There is also a Jakuzi, we found it very relaxing hanging out there, especially in the evening on our way back from the nearby beaches. We found the swimming pool area and the whole property very nice, well organized and maintained. They have an underground parking space, where you can safely park your car and which can be accessed using the key card of your apartment. I emphasize that, although in the complex there are quite a few apartments, the area is very well conceived in a way to fully preserve your privacy - we never really felt to be in a crowded place, even at the swimming pool area. The place is overall very neat, arranged with exotic plants and flowers in a very relaxing atmosphere. We found this place location great, the beach nearby (the Fuente del Gallo's beach, something like 200 meters from the apartment complex) is astonishing, you get cliffs all around and a sandy beach going gently into the ocean so that you can really have a bath with your kids at no risk. At the end of the gulf there is a lighthouse, which makes the view even better. The beach is a few kilometers long, and walking through it you can reach the main town "Conil de la Frontera".