Auditorium Madrid  

I was pleased with the experience as a whole. I especially appreciated the staff's attention - they work hard to make sure that every customer is satisfied.

There were only two things that I wasn't a fan of. The interior decoration was simply appalling, not modern at all and way too... golden. But that's a matter of taste. The other thing was the food: frozen and packaged goods, cold food and poorly prepared. The price charged for dinner is 25 EUR - expensive in any scenario; much too expensive for tasteless food.

nice staff easy access to city and airport late bar

The staff is very unfriendly.

I've stayed at this hotel now 3 times with my children, they love it for the swimming pool, the games room and the dinner buffet. Its a nice big hotelwith friendly helpful reception staff who speak good English. They upgraded me from a double to a triple room free of charge when I mistakenly booked the wrong room.

Dinner buffet does not cater well for vegetarians.

Proximity to the airport and the price.

Few dining options. Dining was very expensive.

Staff were very friendly. Good value of money. Great location

liked the size of the room. the atmosphere and look of the hotel. very big hotel with good value for money. free water bottles and toiletries was a good addition to our experince. the shuttle service is good and we were able to take the shuttle back to the airport to get on the metro to go downtown Madrid. thanks to the suggestion made by the receptionist.

the location. it's in the middle of the nowhere. you need to wait for the transportation in order to go to the city to get food etc. it is not that closer to the airport.

Localization and shuttle service.

Dinner bouffet is terrible for the price, it's better to walk 5 minutes and have the meal in the near by restaurants. Only the red wine is ok ....

The rooms were well appointed, and despite the location near the airport very quiet. It is a transient hotel, very large and catering to bus loads of tourists. This results often in the mass of humanity in the lobby and in the lounges. But if you are self sufficient, don't count on the hotel shuttle and all you need is proximity to the airport this hotel will serve your purpose.

Because of the large crowds of people being served the reception staff is usually very pushed and as a result not at all helpful with questions or directions. We got some very bad directions on leaving the hotel. Also, if you take the shuttle beware of the very rude bus driver. One of my companions left on the 5 am bus and he drove to the first terminal and then straight back to the hotel with her still on the bus, indifferent to the fact that she needed terminal 4 which he had omitted from that morning's route. No explanation. When we took the bus he slammed the door in a kid's face saying "complete" when there was still room. On arrival he refused to identify which airlines were in which terminals and there were no signs. It was mass confusion especially for foreign tourists. He just sat in his seat waiting for the group to sort it all out. I believe many got off at the wrong terminal. It appeared to be very deliberate on his part. If you use this service be sure to research the location of your airline prior to the shuttle trip. You'll get no help from the driver.

It needs a coffee shop or equivalent so that guests can have for example a light evening meal. The restaurant does not open until 20:00!

Stayed at this hotel twice now with my two young children, they love the hotel, especially the pool and the games room. The buffet is pretty good but can be expensive for a family. There is a bus stop outside the hotel and plenty of buses which will take you to a nearby metro link.

Pool is good but on my last visit was pretty dirty as filter system didn't seem to be switched on. There is a free shuttle service which will take you to the airport however the bus was full when I needed it and I had to use a taxi (which is about 20 euros).

Hotel muy funcional, amplio y con instalaciones complementarias para la estancia. Hay que tener en cuanta que alrededor "no hay nada".