-The lounge floor and refurbished rooms are really nice and cozy;
-The breakfast was very good and the staff at the meals were very nice and friendly, always trying to anticipate our needs. Top points here!!
-The location is good as it is just 4-5 minute walk from Santutxu metro station. If you're not in a hurry, you can go to the city on your foot through Etxebarri Park as it is downhill and very nice.
The first room assigned to me was really old and beaten up and was poorly cleaned has it had hairs on the bidet and floor of the bathroom. The carpet of the room was also dirty and stained. It didn't resemble with the room on the pictures. It seemed that the pictures were from when the rooms where new. I asked to change room and they gave me another one that was completely different, almost new. I was explained that the hotel was being refurbished and the first room was on "pre-refurbish".
Even though the second room was new and with good materials, it had lots of small details that weren't good, to know:
-The spot lights on the bedroom, one was fused and other was blinking, so I had to turn it off and no one fixed that during all our stay, even though the cleaning staff went to our room everyday.
-The safe wasn't working has it was locked with the door open. Spoke with the receptionist on the entrance day and no one fixed that during our stay (5 nights);
-During the night, you could hear the water falling inside the pipes from the floor above.
-Only tried to use the LCD TV on the last day, but after some time it seemed to overheat and it would go black without image and started to blink a light. After half a minute it would start working again by itself.
-popping from behind the bathroom mirror, was visible an electric cable, poorly isolated has the copper wires were visible and very dangerous for a children.
-The bathroom didn't have a shower base, only a glass cabin that didn't hold the water so after a bath the water had flowed to the central bathroom sink instead of the sink on the shower zone. On top of this, even though WC floor stayed all wet after the morning baths, they didn't clean the floor and as we arrived after dinner we could see the water stains on the WC floor.
-The shower cabin itself had one of the handles broken.