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Newest reviews for Hotel Boutique Bellas Artes

  • Carmen
      Belgium
    August 13, 2014

    The location was very central. Nice view from the balcony

    The staff couldn't communicate well in English. The room we had stayed in for 5 nights was very small and not very well isolated to noise. We had to ask daily for new towels and toiletries because they weren't replaced. Also spotted ants in the bathroom. For a 4 star hotel this staying was far from pleasing!

    5

  • Pablo
      Brazil
    August 4, 2014

    Nice location, very friendly staff, spacious room and bathroom

    Decor is outdated.

    7.9

  • Anonymous
      United Kingdom
    July 27, 2014

    Location

    Sewage smell in bathroom (room 314) Breakfast very poor, not worth the money Wi Fi only worked in corridor.

    5

  • Shawn
      Spain
    July 27, 2014

    The first room we were shown was so small, dark and cheerless (and this was after splashing out on their “executive” twin option) that I immediately asked for another room. The next one was even worse, though it did have a window facing the square. Finally I was promised one of their best rooms, with floor-to-ceiling windows and blah blah blah, and it was okay. Though the windows were filthy and things like the chipped toilet seat, frayed curtains and stained carpets in the common areas just made the whole experience feel sad. I wanted to change hotels for our second night in Jerez but was told my money would not be refunded. So we had to stay.

    4.6

  • Monica
      Italy
    July 24, 2014

    Location and very nice people, especially matteo.

    The toilet and size of room, a bit run down.

    7.1

  • Kate
      Ireland
    July 22, 2014

    The staff, Naomi and Matteo were exceptional. They did everything and were super pleasant and helpful. I hope the owner is paying them a lot as without them the hotel would collapse.

    No soap or tissues in bathroom. Bath chipped. Pillows not comfortable.

    8.8

  • Rebecca
      United States of America
    July 22, 2014

    The location was perfect for us. We had a room with a private small terrace and a view of the Cathedral and bell tower from the window. Comfortable bed, very pleasant staff. Nice roof top terrace with hot tub. The staff were professional, friendly and helpful.

    The shower head in our bathroom needed to be replaced -- it sprayed all over.

    10

  • Anonymous
      United Kingdom
    July 13, 2014

    The staff were very helpful with all our requests (printing maps/info, phoning to find out times of flamenco etc)

    The smell of drains on occasions (but I assume this is a Jerez drainage problem rather than a Bellas Artes problem)

    8.3

  • Scott
      Portugal
    June 28, 2014

    Staff Excellent Great location Easy parking

    Breakfast wasn't great Room could have been bigger

    8.8

  • Michael
      Spain
    June 23, 2014

    Central location. Old style charm if a traditional house converted in to a small boutique hotel.

    Wifi signal was very weak in our room. Staff not in premises after 11pm, so have to let yourself in with your magnetic room key - but always concerned if it failed with nobody to give access (didn't happen though).

    7.5

  • Andrew
      Australia
    June 17, 2014

    Excellent tips from staff on bars, restaurants and things to do

    10

  • Kevin
      United Kingdom
    June 17, 2014

    Service of staff and atmosphere

    Other than wifi coverage it is hard to find fault!

    7.5

  • Michael
      United Kingdom
    June 15, 2014

    Excellent location a short distance inside the "old town" walls and almost directly opposite the cathedral, one of the main attractions of the historic centre. Most of the other main attractions were within walking distance the furthest I found was no more than a 15-20 min walk away. The Alcazar and the Plaza de Arenal (the main square) were no more than a 5 min walk away. There were a great variety of tapas bars and restaurants in the locality at very reasonable prices. The staff in the hotel were all very friendly and were helpful for the most part.

    The room was barely large enough for a double bed and only had a single size wardrobe and no other storage for clothes. The only window looked out onto the side wall of an adjacent building approx 5 feet away. There was not really any space in the room for storing luggage, no safe and no information folder. A Nespresso coffee maker was provided in the room at a cost of €1.50 per cup, but with only expresso cups and no milk - tough if you are a tea drinker! It took 3 complaints before the mini bar was fixed, prior to this it had not kept the contents cold. The contents consisted of one bottle of beer and seven bottles of soft drinks but there were no glasses in the room for the drinks. There was also a €2 charge for ice but no information as to where to obtain any. When I asked for some ice I was told that the ice machine was broken but that I could buy some at a nearby bar! A bracket on the bathroom wall to hold the shower head was broken and even after 2 or 3 complaints it remained broken at the end of my stay. In spite of what it says on the website, the reception desk was not manned 24 hours a day, it was frequently necessary to ring a bell to summon someone from a "staff room". On one occasion a notice was on the desk asking you to phone a particular number if you needed attention. If the continental breakfast was required, it was self service. The hot tub on the roof terrace was not kept hot and did not appear to have been cleaned for some time. Whilst the rooms are not expensive, I think these items are important for a hotel that advertises 4 stars and calls itself a boutique hotel.

    6.3

  • Joanne
      United Kingdom
    June 1, 2014

    Nicely situated across the square from the Cathedral, a very pleasantly appointed hotel. Staff were very polite and our room was typically Andalusian in it's design. Excellent value for money if you are planning a short stay in Jerez and with parking directly at the hotel door, it is in an ideal spot if you are travelling by car. Very pretty - would recommend it as long as you were after a low cost room rather than a hotel with dozens of facilities.

    There did not appear to be a facility for breakfast? Not sure if we just overlooked this on the booking, but there was no evidence of an area where food was served. There is a terrace on the roof with tables and chairs but, again, no evidence that you could get a drink there. Mind, the view over the town was very nice! A word of warning for tourists who have never been. The handy map is very confusing and we seemed to walk around aimlessly for an age before we actually found the main centre! This is a very minor gripe - certainly not a criticism of the hotel!! (and possibly says more about our navigational skills!) but as regular visits to Spanish cities, this one had us a bit confused. Do your homework first. The sherry is great though!!

    7.9

  • Jonathan
      Spain
    May 31, 2014

    Lovely staff. Very clean. Nice building.good location.

    Got a twin room instead of double. Wifi connection poor. Not hot tub available as advertised until June.

    7.5

  • Anonymous
      United Kingdom
    May 27, 2014

    Beautiful building and perfect location Could be really lovely with a sensitive makeover.

    Serious lack of management, rooms not cleaned until afternoon, inedible and stale breakfast, better to go out to a cafe although very good nespresso machines in rooms.

    6.3

  • Anonymous
      United Kingdom
    May 26, 2014

    Close to Tio Pepe bodega Close to large church

    This is definitely NOT a 4star hotel. It is more like a 2star hotel/hostel Bizarrely badly chipped old bath located in bedroom next to bed/window. Inadequate hand-shower. Shower gel was supplied BUT no soap to wash hands after toilet. Room very small & bathroom virtually size of a broom-cupboard. On arrival 4pm laundry trolley outside our room..with hotel cleaning in full operation. Rooftop image totally disingenuous. Broken Air-con unit laying on floor. Rooftop was unclean/dirty & no tables or chairs....

    3.8

  • Anonymous
      Singapore
    May 20, 2014

    One of the nicest hotel experiences ever. The room was superb, the staff extremely friendly and helpful and the views from the rooftop terrace were hard to beat.

    Wi-Fi is a bit unstable

    10

  • Valerie
      United Kingdom
    May 19, 2014

    Amazing venue right beside the cathedral with a fantastic roof terrace. Staff were very nice and the rooms were great.

    We thought that the 2 coffee capsules in the room were complimentary so it was a bit of a shock to get charged 3 euros per day of our stay and 3 euros for each glass of orange juice that we were offered at the desk. Not a biggy as everything else was lovely but a little bit of a bill shock that could so easily be avoided with any signage.

    9.6

  • Andras
      Belgium
    May 15, 2014

    Located just across from the catherdral with a great view on the city from the rooftop, in a pretty building.

    It is rather run down, one of the two rooms we saw had holes around the windows (no sound insulation) looking out to the street, the other had no windows. The air-conditioner was loud, the pipes as well. The sheets were so old they had holes. We had to pay for the coffe on the desk, although there was no notice.

    5.8

  • Sue
      United Kingdom
    May 5, 2014

    It was almost opposite the beautiful old cathedral. The roof terrace was cute with a good view but not facilities.

    We booked a junior suite which was one of the smallest rooms I have ever stayed in! There was a normal size bathroom attached through a sliding door and then through another door a jacuzzi bath with windows around and a door leading to the terrace. Apparently the jacuzzi bath meant it was a suite!

    5

  • Diana
      Spain
    May 4, 2014

    The staff, we only saw three youngsters, were excellent. Nothing was too much trouble. There was no sign of management who may or may not have been behind the scenes. The hotel occupies what was the Domecq family home, every bedroom was different, the lounge area was comfortable, the decor was traditional and elegant. The building is in a pretty plaza with the Cathedral immediately opposite and bars, restaurants, shops within walking distance albeit up hill and over cobbles. We couldn't fault the cleanliness of the hotel, comfort of the beds, plentiful hot water, decent Continental breakfast, great view from those rooms which overlook the plaza. But the hotel's biggest asset is their staff who double up by working on reception, cleaning rooms, serving breakfast etc etc. They are to be treasured and I hope are being remunerated generously and treated well

    Wifi reception was very poor.

    9.6

  • Gordon
      United States of America
    April 13, 2014

    Bellas Artes was fantastic. Really great location in a beautiful old Jerez townhouse. A lot of character in the place if you are looking for a super cute and intimate boutique hotel with wonderfully updated traditional vibe, you won't go wrong here.

    Wi fi was ok... A little spotty.

    10

  • Barrie
      United Kingdom
    April 10, 2014

    Friendly staff. Hotel close to main attractions in Jerez

    Room was a bit Spartan

    6.7

  • Gary
      United States of America
    March 25, 2014

    Excellent location. Classic European style Hotel. Great Staff. Very Informative and knowledgeable. Quiet at night. Elevator was a plus in an older hotel. We even had free parking!

    9.2

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