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Hotel Servigroup Diplomatic

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Most recent booking for this hotel was today at 08:56

Score from 528 reviews Very good 8.2/10

Newest reviews for Benidorm Plaza

  • Liudmila
      Russia
    July 25, 2014

    the beach is 3 minutes walking. very friendly bar stuff. good variety of food.

    wi fi is not available in all areas as it is said in info. not convenient elevators.

    7.9

  • Stephen
      Ireland
    June 26, 2014

    Central

    Not enough sun umbrellas

    7.5

  • Edward
      United Kingdom
    June 5, 2014

    Good choice at breakfast. Good location. Friendly staff.

    Food choice at dinner not up to usual standard. To much emphasis on line dancing. The Les Dawson tribute band!

    7.5

  • Anonymous
      United Kingdom
    May 20, 2014

    clean and near the old town Quiet

    We chose this 4* hotel so we could be near the old town but the food was mediocre, how dare I ask for an omelette at breakfast? Front desk staff couldn't be bothered to explain the room safe procedure; so we had to venture back down to reception again and wait to be served, again. Restaurant waitress blatently talking in Spanish to other Spaniards about how rude I was to have nearly stepped on a piece of melon at breakfast time, shock, horror. My Spanish is passable and this lady was downright offensive.

    6.3

  • Olive
      Spain
    April 30, 2014

    soundproofing, temperature control,excellent balcony, light warm blankets.

    pillows bit hard, shower VERY slippery. disliked idea of having to RENT the fridge!!! Parking expensive compared to the hotel next door At breakfast, I went to the tea machine for a second cup of tea. The machine had been emptied, prior to cleaning. When I complained to a waiter he told me that breakfast finished at 10.00.. It was then 10.04. I found this highly unsatisfactory. Overnight parking at 15 euros was very expensive 15 euros, in the hotel next door last month when we stayed there., it was 6 euros i will certainly not use this hotel again

    7.5

  • Michelle
      United Kingdom
    April 11, 2014

    Everything fantastic

    Nothing

    10

  • Sean
      United Kingdom
    April 9, 2014

    Enjoy see you soon Thanks

    9.5

  • Anonymous
      United Kingdom
    April 9, 2014

    Location of hotel was great.

    Sound proofing was awful, you constantly hear noise from other rooms.

    6.3

  • Anonymous
      United Kingdom
    March 26, 2014

    Friendly staff. Good location. Good breakfast.

    Rooms were a little disappointing. Very hot in rooms. No Remote for aircon. Big ques for double lifts after breakfast. At peak times in the year i imagine this causes trouble.

    7.5

  • Morag
      Spain
    March 25, 2014

    reception staff helpful

    bedrooms small. only 1 comfortable chair. cheap plastic cups in bathroom. bedmaking - just pulled over nightclothes lying on bed no a la carte menu as expected in 4 star hotel.

    5

  • David
      United Kingdom
    March 22, 2014

    Very friendly and helpful staff. Cleanliness of rooms and hotel in general was excellent. Choice of hot and cold buffet food was good at breakfast, lunch and dinner. Proximity of hotel to old town.

    Lack of quality outside space to relax. The pool was perfectly fine to use, well maintained and clean, but was an odd outdoor/indoor hybrid. Although a good variety of food at all mealtimes, after a few days it got a bit 'samey' with overcooked veg and pasta a feature. It's worth stressing though that there was always plenty of alternatives on offer.

    8.3

  • Anonymous
      Spain
    March 19, 2014

    Location. Room was large and airy. Linen and towels good quality.

    noise, food. No room service despite menus in room. Pool was too cold for the children, and the heated pool was the main attraction for us.

    5.8

  • Carol
      Spain
    January 30, 2014

    Well situated

    Wifi was not good

    9.2

  • Harry
      United Kingdom
    January 25, 2014

    we have been to the plaza 20 times i think that says it all

    10

  • Selwyn
      United Kingdom
    January 12, 2014

    our second visit to this great hotel once again surpassed our expectancy not only the staff greeting you and remembering our visit in may but xmas day reception and meal was great and then was followed by new year celebrations were fantastic how do the staff and management do it See you again soon Teresa and Selwyn Jones CARDIFF S.WALES

    Nothing

    10

  • Eddie
      United Kingdom
    January 5, 2014

    Everything was 110%from day one until departure,especially the new years eve celebrations a big thank you to all staff for their kindness and hospitality once again,we look forward to our return visits later this year.

    Going home!

    10

  • Anonymous
      Finland
    December 30, 2013

    Really good food and plenty of choises! We were at Christmas lunch and our doughter is allergic to fish. Lunch included some fish foods. We didn't ask any extra services, but restaurant made chicken food for our doughter anyway. Excellent service! Location was also very good; close to the beach, shopping area and bus stop. Staff was really friendly and helpful. Cleaning every day kept our room nice and shiny. Wifi worked well all over the hotel area.

    Room walls were very thin. We could easily hear what our neighbours were speaking or watching from tv. We had red this before our booking from the comments of the previous customers. This was not a surprise to us, but the walls being so thin was perhaps the only negative thing during our stay at the hotel. Anyway we would book the same hotel again, if we are going to Benidorm! Staff, food and location made us forget this only little minus.

    10

  • James
      United Kingdom
    December 29, 2013

    Location, food very good, friendly helpful staff

    Access to pool via bar a problem, sauna not user friendly wifi kept cutting out, no free security box.

    7.9

  • Andrew
      United Kingdom
    December 22, 2013

    Friendly staff Always courteous Location Also other guests staying there made us welcome too.

    Room very small No tea making facilities in room

    7.5

  • Perry
      Spain
    December 6, 2013

    Well sited for attractions. Parking a definite plus. Cleanliness of the room and hotel. The bed was comfortable. Breakfast was very good. All but one staff member were a credit to the hotel. Over all a nice stay and would book again. Thanks for a great stay.

    One male staff member made our arrival very uncomfortable with a bad attitude about the parking and as we were first time customers our first impression was poor. drinks fridge/bar in the room noisy through the night WIFI was poor on our floor. generally looking a little dated

    9.2

  • James
      United Kingdom
    November 18, 2013

    It was clean, and pleasant ,staff courtiasant.

    No tea and coffe faciliant in the room.

    5.8

  • Grace
      United Kingdom
    November 13, 2013

    Location perfect for the Old town. Set back from main road so as not to be too noisy but close enough to beach shops and bars etc. Staff friendly.Rooms very modern and clean. Great modern walk in shower with handrails, particularly good for those with limited mobility. Food average and acceptable

    You needed a key to access lift but only givene one key per couple

    8.3

  • Linda
      United Kingdom
    November 8, 2013

    Comfortable room and food in restaurant was of an acceptable standard. Would stay again

    6.7

  • Gerald
      United Kingdom
    November 3, 2013

    Reception & dining room Staff were first class, friendly & so helpful.

    The condition of the shower area in the bathroom lacked hygiene as black dirt was embedded at the base of the glass screen. There were also gaps in the grouting, the shower fitting was loose and floppy & thy toilet seat had a mind of its own despite manually trying to tighten it. Room415 needs a visit/inspection . My requests at 10months advance notice we're not met I.e. A double bed and an end room e.g 417/517 etc.

    7.1

  • Imad
      Norway
    July 18, 2013

    The staff was excellent, The Moroccan guy at the front disk was helpful, friendly and by the end of our stay we even become friends, the rest of the staff are also very nice and helpful. The Hotel was clean, full of nice people both visitors and works, perfect location to explore Benidorm, good breakfast with alot of choices, would recommend this hotel.

    8.8

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