Best Western Arosa  

The Hotel was located in the centre of Madrid and most of the attraction are within easy walking distance for the enthusiastic and an excellent Metro/Bus system for those less keen. Breakfasts were very good and spread put over a good time period to suite the early risers and the long liers. Good facilities very close to the hotel, bars, cages, restaurants, shops.

Small lifts which were sometimes not available due to overuse. Rooms were smaller than expected.

Nice large room looking on to Gran Via but traffic noise was not too distracting. Free minibar was good but had no wine! Excellent buffet breakfast.

The room had a smel like sigaret one

It is very old hotel and. The stuff is very arrogant and not friendly at all. The lift is disaster. Over all it is absolutely not an good advice to stay there!

Nothing there make you happy and please you.

Location is perfect.

Very small rooms even superior room was not more then 10 sq meters. In reality, hotel looks completely different from one on the photos. Old building. Too loud.

The lifts. Two small lifts and one of them (the bigger) out of order.

The location was ideal. The "Japanese theme" was not prominent. I almost didn't choose the hotel because who wants to pretend to be in Japan when you're in Madrid? It was a non-issue.

Reception was on the 2nd floor - I worried about security since they couldn't observe who was coming in and out of the hotel. But the elevator stops automatically on the 2nd floor going both up and down. Better for security, but a little on the annoying side, if only slightly. Not a reason not to book here. The hours for the fitness room make it almost impossible to use (10am - 9pm). Those are the hours I am out and about, not in a hotel.

The staff were friendly and helpful. The bath tubs.

The building itself is not so friendly - the hotel room I had had views over inner courtyard of concrete and pipes, the reception is not on the ground floor but up to the second floor, and the rooms are pretty small. I could not help but feel that they needed to redecorate the adjoining corridors/lifts (very small) as the carpet looked quite old and all of this gave me not so great a first impression. I was also a little concerned that anyone from the street could access the room floors as reception not on ground floor but perhaps they were monitoring this by camera or door-man that I was not aware of.

We like the location and the small elevator!

The first night we were given a room that was very loud....we next to the elevator and could hear it going up and down, the bell dinging loudly, etc.... We asked for a room change and they changed us to a quieter room.

The staff was good and the location in grand via street was close to everything

I can't complain about anything as my stay was for three days most of the time was outside and I know from the beginning about the small lift and the construction works.

Location was great! Free Wi-Fi!, and easy to get to on public transport.

Rooms need urgent renovation!! Airconditioning didn't work and too noisy to open windows as they where working on the outside of the hotel. Carpets and bathrooms look one hundred years old. Reception staff not very friendly. Compared to other hotels the price was fair and location is excellent.

Twin bad???

Perfect location for city trip, excellent bath room and great service staff. Thanks!

A slow elevator which every time stops in second floor.