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Salud, 21 (Gran Via, 29), Madrid City Center, 28013 Madrid, Spain – Show map
Excellent location – rated 9.3/10! (score from 1026 reviews)
Rated by guests after their stay at Best Western Arosa.
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973 properties in Madrid
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1026 verified reviews
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Best Western Arosa's staff speaks: Italian, French, Spanish, English
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Fitness Center, Massage, Bicycle Rental, Library
Food & Drink
Bar, Breakfast in the Room, Snack Bar
WiFi is available in all areas and is free of charge.
Public parking is available at a location nearby (reservation is not needed) and costs EUR 27 per day.
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Shared Lounge/TV Area, Laundry, Dry Cleaning, Ironing Service, Daily Housekeeping, Meeting/Banquet Facilities, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Elevator, Heating
Italian, French, Spanish, English
From 1:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 7 years stays free of charge when using existing beds.
Extra beds are not available.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are allowed on request. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 1026 reviews
Value for money
Show reviews from:
Catalonia Gran Vía offers a terrace with a heated pool and views of Gran Via. There is free Wi-Fi, a spa and small gym. It is in central Madrid, between Puerta del Sol and Plaza de Cibeles.
Score from 2083 reviews Very good
Hotel Rex is set on Madrid’s Gran Via, between Plaza de España and Plaza de Callao Squares. This hotel features a 24-hour front desk, and rooms with free Wi-Fi and satellite TV.
Score from 4115 reviews Good
Located just 220 yards from Puerta del Sol in the center of Madrid, Liabeny includes a gym with a sauna. The modern rooms feature a flat-screen TV and free Wi-Fi.
Score from 2440 reviews Excellent
Located 320 yards from Madrid’s Puerta del Sol and Plaza Mayor Square, Hotel Cortezo has a rooftop terrace overlooking the city. This chic hotel has a 24-hour front desk and free Wi-Fi.
Score from 2262 reviews Very good
Excellent location, friendly staff. Comfortable beds. Clean room.
There was a strange smell in the room. The room was really basic, not very cosy. Didn't correspond at all with the photos on the website. The carpet in the corridor was very dirty.
The location was good
During booking i selected 4 star hotels and this did not in any way stand to 4 star status. It was more towards 2 to 3 star status.
Off the Gran via this hotel was a little gem. Rooms are pretty small but I wasn't too fussed about that. Location was great, next too everything you could want... Very close to puerto del sol, nice restaurants and all the shops on gran via. Breakfast was decent too.
Location and facilities
Location is perfect. Breakfast was good. The staff is helpful and friendly.
The hotel is a bit worn (carpets, and other). No coffee pot in the room.
The location is in the center, you can walk in any tourist spots. The staff are nice, room is clean, bfast is ok. The room given to us is nice and big and has a veranda overlooking the street of Granvia.
The hotel reception is small, elevator is very small.
Location and cleanliness
One of the staff who was on at the front desk Oct 11 2014 did not give us right information about taking train going to Barcelona . He sent us to Chamartin which is suppose to be at Atocha renfe. Also on our check out we ask a favor to the one who is on duty at the front desk to call a taxi for us , he refused and stated that we have to go to gran via yo get one .
a bit noisy
Excellent location and very quiet despite being so close to the Grand Via.
It would have been nice to have tea and coffee making facilities in the room. These were brought straight away when requested but not not replenished each day. This should be standard in a 4* hotel.
the staff could have been more friendly and helpful
Location is very good Room is spacious Well cleaning
The bed is only 20 cm from the floor. Food is scarce in the last 30 minutes to finish breakfast time, so be early if you want to eat.
Location House keeping Reception Early chick in
No doorman Breakfast Lifts Few personel
The location The room was quiet Reception staff friendly and helpful
Small pokey reception area. Tiny wedge shaped lifts. Corridor carpets worn and dirty which gives a very poor first impression. They need changing. Small miserable bedroom at back of hotel. Dark and claustrophobic. Limited view. Bath enamel rusting along edges, mouldy grout, peeling bathroom wallpaper, soap dispensers rather than nice toiletries. Old style tv. Maybe cheap, but definitely not cheerful. Needs an extensive refurbishment.
It's the 4th time I've stayed at the hotel. The staff are always friendly and helpful. They do a hot buffet breakfast for around 8 euros. Great value for money.
Location is perfect and price is reasonable.
Breakfast is to expensive. Some personnal al rest. are too nasty.
Quiet sleep, comfortable bed, impressive breakfast, close to palace.
TV looks a bit old fashion. No boiler for hot water.
The hotel industry worldwide has changed. But these guys are still sleeping. Room was that small and furniture was arranged in a way that I couldn't even open my suitcase. Going into or out of the shower is a thing which a regular over 50 year old would not manage. Wallpapers quite old and damaged. Bed small. The old fashioned TV though is quite big for the room size and takes a lot of space away of that tiny room. As does also the quite huge mini bar. Don't know what was in there. It was locked. Just took away even more space of that tiny room. Safe you can use only with credit card. That means that first you have to own one and second you can't put it into the safe. Cause you need it to open and close the door. I don't know why a 4 digit code is not good enough for these hotel. I just hope I will not be charged for the use of the safe. Couldn't find any socket to charge my phone, so I had to charge it in the bathroom. I can stay in a hotel like this anytime. But do I really have to pay 120 Eur for that discomfort? I will avoid this hotel chain wherever possible.
Very nice and friendly staff, helping out with everything. The location, close to Gran Via only 10 meters away was perfect, close to everything, Puerta del Sol, Prado and more. Breakfast was quite acceptable although not exactly what I am used to get at other Best Western hotels.
My singleroom with window to back yard was not exactly what I wanted but acceptable. Access to free wireless internet for only one unit required a new user name and password every 24 hours. I was there 10 nights with four different units so this could have had a better solution for me. No free water was unexpected.
The staff were exceptionally friendly. The breakfast was typical Spanish...very substantial, very good with lots of variety. The location on the Gran Via was central to many local points of interest. Room was quiet, very clean and comfortable.
Hall way carpet needs to be deep cleaned.
Comfortable and clean room. Very good breakfast. Excellent location.
There was a weird smell in the bathroom. The air-conditioning was not working for one day.
Excellent location (in the city center, next to underground station and very convenient for sightseeing), free wi-fi and public computers, good breakfast, friendly staff
Quite noisy; rooms are being cleaned between 2 p.m. and 4 p.m.
Friendly staff,great sense of humour..plenty to eat for breakfast..great selection.Bedroom cleaned everyday.
The free internet and the breakfast.
The English channels on TV were inadequate
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