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Newest reviews for Best Western Arosa

  • Anonymous
    August 31, 2014

    Comfortable and clean room. Very good breakfast. Excellent location.

    There was a weird smell in the bathroom. The air-conditioning was not working for one day.


  • Anonymous
    August 31, 2014

    Excellent location (in the city center, next to underground station and very convenient for sightseeing), free wi-fi and public computers, good breakfast, friendly staff

    Quite noisy; rooms are being cleaned between 2 p.m. and 4 p.m.


  • Ita
    August 25, 2014

    Friendly staff,great sense of humour..plenty to eat for breakfast..great selection.Bedroom cleaned everyday.



  • Stephen
    August 21, 2014

    The free internet and the breakfast.

    The English channels on TV were inadequate


  • Cathie
      United Kingdom
    July 29, 2014

    Fab location free Wi fi and free computers in the lounge. Quirky features not bland and impersonal like some hotels. Comfy lounge and free cava in the evening. Nothing to fault and a good price


  • Larry
      United States of America
    July 26, 2014

    ac in the room! and very central! everything is close by!


  • Anonymous
    July 20, 2014

    excellent location,clean rooms, very good breakfast buffet

    one day very late cleaning of the room; also some argument re payment of airport shuttle, but finally clear that I had prepaid the entire service.


  • Anonymous
    July 15, 2014

    The hotel are situated in the center. There are two funny small ellevators, especially smallest one. After the the old room I had a new exiting room at 8 floor (in Japanese style) with a great view.

    Initially I had a key from a room at 5 floor. It was an old smoked room. I asked for another apartment.


  • Luke
    July 12, 2014

    the staff was very helpful!


  • Nadim
    July 10, 2014

    The location and the rooms are clean

    The team are not friendly or welcoming


  • Philip
    July 9, 2014


    Noisy from other rooms and water noise from walls


  • Marian
    July 9, 2014

    perfect location and fantastic view on Gran Via upon my request. always very helpfull staff


  • Alfredo
    July 9, 2014

    the position of the hotel, good for transport,touring,shopping.


  • Olga
    July 8, 2014

    Great location. 5 minute walk from Puerta del Sol. Easy dining, sightseeing. Staff is very friendly and helping

    It can be quite noisy during weekend.


  • Peterson
    July 3, 2014

    Near to the Gran Via.


  • Ashley
      United States of America
    June 30, 2014

    very conveniently located within walking distance to many plazas, stores, restaurants and attractions. very clean.

    the staff was rude and just unpleasant to speak with upon arrival and during our stay


  • Mia
    June 25, 2014

    The location.

    The staff were rude and the bed was a futon on the floor.


  • Anonymous
    June 25, 2014

    Location was perfect....the room was a good size with a view over the Gran Via. The bathroom could do with a bit of renovation but it was perfectly adequate especially as the cost of the accommodation was reasonable for such a large city.


  • Julie
      United Kingdom
    June 17, 2014

    Great location, very central. Friendly staff. Very clean.

    The gym is very poor, disappointing, more veggie options at breakfast would be good.


  • Ian
      United Kingdom
    June 12, 2014

    Mini bar offer was excellent and location fantastic


  • Sarah
      United Kingdom
    June 10, 2014

    The room. Friendly and helpful staff.

    Very small breakfast area for the number of guests. Long queue for the only coffee machine


  • Panassaya
    June 8, 2014

    The room was good, nothing particular but the location is really great! Right on Gran Via and near two metro stations. In walking distance to Puerta de Sol, Palacio Real, and Plaza Mayor. And it isn't that expensive to stay here.

    The room arrangement is a bit weird, the isn't any socket near the bed stands.


  • Graeme
      United Kingdom
    June 7, 2014

    Great location and direct access to the bullring via the very close nearby metro. Comfortable bed, good bathroom and welcoming and helpful staff. Free access to computers and printer which was much appreciated.

    The Arosa is in need of refurbishment, being careworn and tired. Stair carpets are grubby. Room however was fine.


  • Anasol
      United Kingdom
    June 6, 2014

    The hotel is in the Gran Via, an excellent place to walk around Madrid.


  • Hector
      Puerto Rico
    June 6, 2014

    Great location, right at Gran Via avenue. Facilities are in like new conditions. Excellent service.

    Lacks adequate street space for drop-off and pick-up of luggage.


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