Best Western Hotel Carlos V  

I stayed at the Best Western Carlos v Hotel in Madrid for a Family 50th Birthday Weekend. Ages in the group ranged from 12 to 53 years of age. The hotel was comfortable and located right in the middle of the city centre, just off Gran Via. Rooms were spotlessly clean & comfortable but small for the amount of people squeezed in. We had around 10 rooms (to accommodate groups of 2, 3 & 4 people so I saw all sizes of rooms). The hotel was central to shops, plazas, bars & restaurants and within walking distance to all the tourist things to see & do. There was a 'Happy Hour' from 5-7pm every evening where wine, sangria, beer & sherry are 'buy one get one free' This was great value (if you could get served as the bar was not staffed at all times, see comments below).

The rooms were small, especially if used to their full capacity, no room to move around if all occupants were in the room at the same time. On the first night, with temperatures of minus 8 degrees (-8), the hotel heating was turned off!!! It was off from about 2am til 7am. We thought it was just our room until next morning when we spoke with others in our party who reported the same. Apparently, the hotel turns the heating off at night. After complaints, this did not happen again. All the frontline staff (reception, bar, waiting on) were male & sadly the majority were either surly or just rude, especially the bar staff who would disappear for ages, particularly just before 7pm when 'Happy Hour' finishes! The male reception staff were not very friendly either, no smiles or conversation. The only female staff we saw were chambermaids and they were lovely, warm & friendly.

The location is key. In the center of Madrid, close to many sites and convenient Metro access. Loved having a room with a roof terrace. Great spot to see the city and people watch.

The staff at this hotel were efficient and friendly. On arrival, the porter who helped with my bags provided me with a local map and a whole lot of useful tips and information. The breakfast room is a happy place, due mainly to Domingo who is in charge there. He has such a welcoming attitude and a kind word for everyone. The breakfast was great, the room was large enough, as was the bathroom. This is definitely a hotel I will use again when in Madrid.

Not a damn thing. It was a horrible location w/uncomfortable beds and pillows. The street noise was constant and unbearable for 24 hours straight, it never stopped. There were lousy street bands, noisy vendors, beggars, prostitutes and police or ambulance sirens all through the nite. There was no sleep at all!

Location and shuttle service form airport. Staff very friendly and helpfull

Hotel was in an excellent location, staff are freindly and always on hand, rooms are very comfortable and very clean, excellent breakfast with hot and cold buffet, happy hour in the bar between 5pm and 7pm was great value

good location, good breakfast, good staff

Great location, nice breakfast, clean room.

Service of the staff

Location

Good value, excellent location.

The hotel is clean, comfortable and well run. It is in an excellent location between the Gran Via and Sol, a good centre for exploring this beautiful city.

Almost everything

Nothing