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Best Western Hotel Carlos V
Maestro Victoria, 5, Madrid Center, 28013 Madrid – Show map
Excellent location – rated 9.6/10! (score from 435 reviews)
Rated by guests after their stay at Best Western Hotel Carlos V.
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The most recent booking for this hotel was made on Aug 29 at 11:09 AM from the United Kingdom.
6 Reasons to Choose Best Western Hotel Carlos V
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435 verified reviews
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Best Western Hotel Carlos V's staff speak: Spanish, English
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Food & Drink
Free! WiFi is available in all areas and is free of charge.
No parking available.
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, Air Conditioning
From 12:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 2 years stays free of charge in a crib.
One older child or adult is charged EUR 32.40 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Best Western Hotel Carlos V accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 435 reviews
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i have been staying at the Carlos V since 1969 along with my parents and other relatives. Location is BEST. I has been improving with the years.
Some of the young waiters at breakfast were not very attentive.
In the real center of madrid.
Poor wi-fi A bit too old
When I first arrived in everything was neat, the reception staff was outgoing and friendly. The facilities are comfortable, also, it is worthy of every buck it costs, very affordable, finally, it is strategically located in the very center of Madrid, shops, nice restaurants, and cafes are nearby. I recommend it.
Nice staff, good location, clean, good breakfast
Street a bit noisy
The closeness to all the major attractions, Sol, Plaza Major,Royal Palace and shops.
Fourth time at the Carlos V - location is perfect for all city centre attractions. Breakfast first class and staff very helpful and professional.
Wifi provision - despite receptionist providing password details unprompted - was hopeless. Could get zero connectivity anywhere including public areas in hotel. No excuse fot this given the widespread access elsewhere in the city.
Great location, in convenient walking distance from key sites such as The Prado, Plaza Mayor, The Royal Palace etc.
Previously visited 8 years ago, and nothing appears to have changed! The hotel felt rather run down and tired, air conditioning (essential), very noisy and adjustment not possible because of broken controls. So the options were off- too hot to sleep well, on - too noisy to sleep well.
Location, location, location and staff who did everything they could to make it a pleasant stay - apart from the housekeeper!!!!!!
- Friendly and very helpful staff - Good location close to Puerto del Sol - Fantastic roof terrace w/ sun beds, table & chairs - Good breakfast buffet w/ lots to choose from
- Unstable WiFi connection
Location was great. Breakfast was good.
The most expensive hotel we booked.
Central location. Room 506 has an excellent balcony with 2 chairs and table plus 2 sun loungers and awning.
Room was small. Person in charge of mini-bar barged into room - on complaining, was told that we hadn't put our key card into the electricity slot so he assumed no-one was there. Definitely not acceptable.
Excellent location Very quiet Helpful staff
Staff very friendly, location excellent right in centre of shops
Room a bit on the small size after the price I paid
The lounge/dining area; the staff!
Great location, relatively quiet street next to city centre. Nice hotel, good breakfast.
I love the location, very central to everything you would want to do in Madrid.
Breakfast is expensive especially within 100 yards of the hotel you can have a breakfast alfresco for a quarter of the Price. Although I have stayed there a few times they arent good at maintaining records. Twice they have lost a reservation
Lack of parking; lack of a plan for alternate parking; lack of information in listing that the hotel is located in a pedestrian zone and parking is a big challenge. Sign on street is flush to building...we were 40 ft away and on wrong side of street and could not tell where the hotel was located. Warning that 1-2 May are holidays in Madrid & to expect crowds.
Central location-comfortable rooms. Very helpful staff. Easy access to fifth floor. Very good coach to the airport. Quiet room. Very reasonable price.
Water wasn't that hot for baths. The bath itself was difficult to get out of. Otherwise fine.
Great location even though the taxi driver from the train station had no idea where it was. Hotel had everything I needed staff were very helpful and breakfast good.
having to pay additional amount when checking out!!
The location was perfect right in the City Centre. Reception staff very friendly and helpful.
Wifi not always available.
The hotel is older but it has been maintained and is in good condition. Staff are very friendly and helpful and speak English well. The location is convenient for shopping, dining and access to Madrid's great metro line. You can also walk to some of the major sites such as the palace and the Prado Museum. Breakfast is not included but offered a variety of good food. There is a large, comfortable lounge that is nice to have available instead of trying to relax in the hotel room. The lounge has a balcony and overlooks the street.
The hotel could use a coat of exterior paint. The chair in the room is not comfortable for sitting for long periods.
The staff was friendly and helpful. My daughter's wallet was stolen/lost on the metro on the way from the airport. The front desk clerk was helpful in giving us an international number to call to cancel credit cards and opened our bottle of wine for us (much needed after the incident). We also had a very early flight when leaving and they gave us a prompt wake-up call at 4am and arranged for a cab. The breakfast staff was very friendly and breakfast was good. Good location. Walking distance to attractions we wanted to see.
Our room was small and dark.
Good central location and friendly staff BUT, the decor is so outdated, needs to clean and restore. Bien situé, mais doit etre restoré.
They need to clean and upscale the decor. They charged us one of the 2 room with higher rates. Vieillot, pas assez propre.
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