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Maestro Victoria, 5, Madrid City Center, 28013 Madrid, Spain – Show map
Excellent location – rated 9.5/10! (score from 450 reviews)
Rated by guests after their stay at Best Western Hotel Carlos V.
|Double or Twin Room|
|Romantic Offer - Double or Twin Room|
|Superior Double Room with Terrace|
|Deluxe Double Room|
|Triple Room (2 Adults + 1 Child)||
|Family Room (2 Adults + 2 Children)||
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449 verified reviews
They speak your language!
Best Western Hotel Carlos V's staff speaks: Spanish, English
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Food & Drink
WiFi is available in all areas and is free of charge.
No parking available.
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, Air Conditioning
From 12:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged EUR 32.40 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 450 reviews
Value for money
Show reviews from:
Catalonia Gran Vía offers a terrace with a heated pool and views of Gran Via. There is free Wi-Fi, a spa and small gym. It is in central Madrid, between Puerta del Sol and Plaza de Cibeles.
Score from 2191 reviews Very good
Hotel Rex is set on Madrid’s Gran Via, between Plaza de España and Plaza de Callao Squares. This hotel features a 24-hour front desk, and rooms with free Wi-Fi and satellite TV.
Score from 4212 reviews Good
The Hotel Preciados is located in the heart of Madrid, a 5 minute walk from the Puerta del Sol. It offers modern services, including free Wi-Fi access and free minibar in rooms.
Score from 1970 reviews Wonderful
Located 320 yards from Madrid’s Puerta del Sol and Plaza Mayor Square, Hotel Cortezo has a rooftop terrace overlooking the city. This chic hotel has a 24-hour front desk and free Wi-Fi.
Score from 2334 reviews Very good
Couldn't tell you because I didn't end up staying there. See below what I didn't like.
When I had to leave Spain early because of a health emergency. I called to tell them I was not going to be staying with them for the 2 nights I booked. I asked if they could please not charge me and they flatly said NO and charged me anyway. If you book at this hotel beware that they will not be helpful in an emergency situation.
Small room, poor wifi, staff a little stiff example... Lost the wifi password they had written down on a piece of paper for me, I was already in my room (3rd floor) in my pjs. So I called to get it and the man at the desk told me I would have to come back downstairs so he could write it down for me? I told him I was in my pajamas already and he reluctantly gave it to me over the phone??? I've stayed here before and it seems to be slipping a little since last time. Bathroom had hand shampoo dispensers in the shower? But it is a decient price and a good location not for the view but for the closeness to sol.
I liked the terrace and the tea-coffee maker which was we ordered. Price not bad for a room.
I think we're not on the right time of the holiday because of the rain but other than that we truly enjoyed our stay in Madrid.
The hotel is in a great location just off Puerto Sol. The staff were really helpful and pleasant.
We were given a room on the front of the hotel and it was very noisy during the night, however the following morning we requested a move to a quieter room and our request was granted without any problem.
Probably the best hotel in Madrid for location and value for money
Breakfast manager was so very friendly, efficient, and really a charmer. Helpful, friendly staff.
Can't think of anything.
Great location right in the heart of the city. Easy walking distance from many attractions and close to metro for all others. Good breakfast and friendly staff.
Older hotel so the rooms are a little dated but they are clean and I enjoyed my time here.
Located right in centre of Madrid and great for shopping, sightseeing and eating out. Reception staff fab and so helpful.Room with balcony was lovely and we heard no noise at night even though we were so close to all the action.
Bed was not the most comfortable.
The staff were very helpful and accommodating and the location was excellent. Would definitely stay here again.
The noise level on the street was quite high often until the wee hours. We did see this in other reviews and still opted for a room at the front. We would make the same choice again
The location is very good, just in the middle of town, easy to walk everywhere!!
Old and small rooms. Tiny double bed, hard bed, carpets on floors. We had booked a superior With balcony, and it was good size, but terrible view.
The location is central to most of the places we wanted to visit, the staff especially the breakfast waiter were very friendly and helpful, the room was a good size, and very clean. Would stay there again.
A little noisy early morning, and WiFi a bit slow.
The hotel is so cousy and clean the location is perfect
There is no parking and we paid 35 euros for 10 hours of parking
Everything else it was very noisy room was really smelly
breakfast and location
Our room had a smell. If you are sensitive to noise; do not get a room facing the hotel front. You can hear the crowd at night till the late hours. Thin walls.
Location,character of hotel,staff
Location step out of hotel onto the precadios and Callao plaza lots of activity. Gran Via meters away.
Rooms very small beds are double nothing bigger. If you are used to a higher standard you will not be comfortable here
i have been staying at the Carlos V since 1969 along with my parents and other relatives. Location is BEST. I has been improving with the years.
Some of the young waiters at breakfast were not very attentive.
In the real center of madrid.
Poor wi-fi A bit too old
When I first arrived in everything was neat, the reception staff was outgoing and friendly. The facilities are comfortable, also, it is worthy of every buck it costs, very affordable, finally, it is strategically located in the very center of Madrid, shops, nice restaurants, and cafes are nearby. I recommend it.
Nice staff, good location, clean, good breakfast
Street a bit noisy
The closeness to all the major attractions, Sol, Plaza Major,Royal Palace and shops.
Fourth time at the Carlos V - location is perfect for all city centre attractions. Breakfast first class and staff very helpful and professional.
Wifi provision - despite receptionist providing password details unprompted - was hopeless. Could get zero connectivity anywhere including public areas in hotel. No excuse fot this given the widespread access elsewhere in the city.
Great location, in convenient walking distance from key sites such as The Prado, Plaza Mayor, The Royal Palace etc.
Previously visited 8 years ago, and nothing appears to have changed! The hotel felt rather run down and tired, air conditioning (essential), very noisy and adjustment not possible because of broken controls. So the options were off- too hot to sleep well, on - too noisy to sleep well.
Location, location, location and staff who did everything they could to make it a pleasant stay - apart from the housekeeper!!!!!!
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