Bilbao Jardines    

The hotel is good value for money.Great location.

The room had no views or windows, only roof windows that you could not open, felt a little bit clastrophobic

Location in historic section. Spotlessly clean. Modern. Very friendly and helpfull staff. Nice welcome. Young man at desk on departure helped us obtain an umbrella as it was raining hard, and helped us located our car parked out of town. Adequate breakfast, friendly, attentiive staff; easy to relate to other guests. Good value for Bilbao. This was a rare mediium priced hotel that offered breakfast at a reasonable price.

Suggest for breakfast that hotel add hard boiled eggs as travelers could use some protein, in addition to the ham and chorizzo slices. Also, substitute squares of real local cheese instead of oily processed white cheese slices, in plastic. Olives should be added in a country with an abundance of olives. Walls in room lacked pictures.

very clean and nice

beds are very hard

Location was excellent. It was very clean.

Breakfast was very basic. The clean up process of dishes was incredibly loud and disturbing. Dishes and silverware were clinked together so loudly that one had to stop mid sentence and wait. This happened each and every time dishes were delivered or taken away. There was a total disregard for the comfort of the guests sitting in the dining room.

The hotel was in the middle of the old town and sites were easily accessible by foot. Good restaurants were within steps, literally! Also about a 10 minute walk along the river to the Guggenheim.

Being in the old town is the good news and the bad news! If coming by car, this place will be hard to reach, being in a warren of old, narrow, and interesting winding streets.

Very central. Staff friendly & speak English. Has lift & 24 hour reception. Bars & restaurants on doorstep. 15 minute walk along river side to Guggenhiem.

the situation of the hotel just in the center of the old city

Everything

Better than expected. Fantastic location.

location, cleanliness, no frills,

location - access to trams and train stations; and centre of bilbao obliging staff

shower over bath rather than separate shower

central location and rather spacy room for the money payd. english spoken at reception. Breakfast sufficient:ham, cheese, muffins, croissants, thea, coffee, orange juice. Drinks from automat 24 hrs

nothing; real value for money

excellent location very convenient for exploring clean bedroom comfortable , clean and spacious

Great value for money hotel in the middle of the old town.

very good price in excellent location, new equipment

nothing

Location

No Internet service from room 306 Rooms were basic, felt like a hostel

great location

It was right in the middle of the old town, very close to public transport and some tourist sights.

It wasn't very comfortable - I had to share a bed with my friend and even the pillow and the blanket! The facilities are not luxury, it looks a bit more like a hostel but it's still good for a short trip. All the channels on the tv are only Spanish.

We were able to change rooms after suffering some claustrophobia in small room with a window located on an air shaft.

Small rooms. Had to pay for parking in public garage.

I liked its central location and safety features and the room safe. Plus my room was quiet and with a view of a small courtyard and the back of the library. Also it is very close to the train station.

Location ideal in old town. Quiet, large room.

Breakfast not great, but good value for money.

Refurbished to a high standard. The ideal base for exploring Bilbao. Excellent rooms, facilities & breakfast. Staff are extremely helpful and provide all information to enhance visit to the city.

Impossible to criticise

Location was in the heart of the historic district,and an easy walk to and from Metro. Clean but spartan in character. The "institutional" type shower enclosure could use a good scrubbing on the tub side. Rest was very clean. Staff friendly and helpful.

shower enclosure

Very good location in the middle of old town. Plenty of bars, restaurants, and shops within a few steps.

If you arrive by car - a lot of trouble: hard to find (I circled the old town three times before finding it!), no parking in vicinity, plenty of one-way streets, all the streets around the hotel are pedestrian-only - so, be prepared for a driving challenge.

the bed in our room was very bad quality .