Room Mate Mario  

The hotel is located perfectly for tourism. It takes only 5-7 minutes to walk from it to the heart of Madrid: Sol, plaza Mayor, Opera, Real Palace, Grand Via, etc. In 15-30 minutes you can get Prado, Cibeles, Atocha, Reina Sofia just on foot. So, there is no need to use public transportation at all. Hotel staff is as friendly as possible. They are always ready to solve any your problem. Breakfast is rather tasty and healthy. Also they offer apples to hotel guests for free. :)

There were never eggs for breakfast at all. Neither boiled, nor roasted. Bathroom equipment is designed not for people, but for martians. The shower and handwasher in room are totally awkward and unusable. Free wi- fi access is very slow and unstable, much worse even than gprs/3g from Vodafone. So, room lacks for being comfortable enough.

Great location with the Opera Metro station just over the road. Right in the centre of Madrid with most of the sights in walking distance.

The staff, both at the reception as well as in the breakfast room, was very friendly and kind. I had mentioned that I was on a wedding anniversary trip and we found some drinks waiting for us in the room - though we arrived very late, close to midnight - and even a card in Dutch language, as they saw we were coming from Amsterdam. That was lovely. We had a small issue with one room and they immediately gave us another room of the same level if not higher. They also provide extra information in a nice way, such as a card in the room with the weather forecast of the next day.

The beds could be a bit more comfortable, but not a big deal.

Excellent breakfast and great location

Poor room, hard mattress, the bathroom's door didn't close. I experted better for thé price I payed.

Location-quiet street yet very close to the metro & easy to walk around the old city from there, helpful staff, design, firm bed, light excluder in room

The bedroom walls are paper thin-your sleep is determined by the guests staying in the room next door. hard-boiled eggs would be nice at breakfast a proper soap-holder by the basin

We stayed last year at Roomate Alicia the chain's Barcelona hotel and enjoyed them very much. This member of the chain did not meet expectations. The decor is tired, the check in woman was unpleasant and cleaning was less than perfect. All in all a hotel we would definitely not stay at again and will be somewhat reluctant to stay at a roommate again.

The service at room mate mario was excellent from start to finish. We were even treated to a small bottle of bubbly and some jelly beans for our honeymoon! We will look to stay in other room mate locations whenever we can.

Good location. Friendly staff.Clean

Tourist information leaflets could be better located. A lounge would have been of benefit, a place to sit and relax?

Perfect location. Good value for the money. Extremely attentive and helpful staff. On arrival I found on the table of my room a welcome letter. It was addressed to me personally, was fully handwritten and signed by a hotel manager. Although I am a frequent traveller, I've seen nothing like this in any other hotel in the world. Despite my concerns that the wi-fi internet might be slow, in my room it worked perfectly. The room was clean and not noisy. In my view this hotel is much better than any three star hotel and some four star hotels.

I think that availability in the room of some tea and coffee making facilities would bring additional value to this hotel, but this is a relatively minor issue.

I enjoyed my clean room and the friendly staff.

Fantastic location right near Opera House and Royal Palace. Also free wifi.

Location mainly. I had a single room which had a double bed in. This was great for me but left little room for anything else. Unless I sat on the bed the workspace was unusable. I would say this room was slightly over priced and should include breakfast. If the hotel was less well located the overall attraction of staying would decrease dramatically.

No real facilities- a little small.

Extremely friendly and incredibly helpful staff