AC Hotel Carlton by Marriott  

staff were very helpful.

No soundproofing of the rooms.

Bathroom!! we liked it very much! with heated floor. Breakfast was okay, hot sausages and bacon, scrambled eggs, fruits, cereals, cheese, desserts. Noting special, but just nice, staff refilled and refreshed everything and took care. Location is 20 minutes walk from the center. Free minibar for the whole stay was included in price.

Hotel design is a little depressive (everything is in black). Small double bed (probably 140-150 cm) in standard room. You can have dinner in the hotel but only starting from 20.30 if I'm not mistaken. The tables in lobby where you can eat are limited, so each evening all of them were occupied and we were left hungry (at the same time the breakfast area is closed for dinner although there are many tables).

They changed our room when we asked because the previously that they gave us had no view with another one that was a little more bigger and had bigger windows. The room was nice and clean, big bed that was comfortable, big tv. Also the bathroom was big enough with everything that you need it.

The staff doesn't know english well enough to explain to you what you need to know. They doesn't explain enything about the city, the surroundings or what you can see or do in the city. It can be a little conffusing to find all the things you want to see. The room service is limited with little choices, not that fresh and expansive. The hotel bar is small and it is in the lobby with to much traffic, beeing not that cozy. Verry little elevator. No facilities for tea and coffe in the room. It would have been nice to have it. Also something that i didn't like was that when we wanted to pay the room at the end with cash, they told us that the money were already beeing taken from the credit card without asking us, and we get our receipt after asking for it, not beeing asked to sign something for the payment. After staying also in a four star hotel in Barcelona, this one was dissapointing, not for the room, that was nice, but for the services and the stuff.

breakfast very good very quiet rooms very big bathrooms very good location free minibar very clean

only one person at reception - slow service bed very uncomfortable

We stayed 1 night at the hotel was we were transiting from Barcelona via Renfe. If you're walking from the Renfe station to the hotel, do exit from the taxi queue area to avoid making a big u-turn by foot. Hotel staff was great. Room was modern and clean, and the minibar (drinks) were indeed free for guests. Not much of an issue to have a room facing the inner side cos the main street didn't have great views to boast, I personally think.

The hotel is quite far off the main locations and it's quite impossible to walk. But no problem once you familiarize yourself with the metro. The price I paid for the hotel was equivalent to the price of a hostel I paid downtown, so if I return to Madrid again, I'd definitely stay at ac Hotel Carlton again.

The service was excellent. The bed was outstanding...

Location adjacent to Madrid Atocha Station

The location was easy to reach by subway and the staff were helpful and friendly. The breakfast buffet had a great selection of food.

The room, pillows and bed comfortable. Front desk good. Very close to the Atocha train station.

The bedroom walls are very thin, we could hear all the street noise, the tv and conversation in the room next door. Could not control the air conditioning. Laundry service very expensive, as with all the hotels we stayed at.

Close to the train station and short taxi ride to historic, sightseeing venues. Easy access from the airport using the 3 stop bus express for I believe 2 Euros. Clean well equipped, the free mini bar is a huge bonus. Excellent restaurant right across the street.

Dining room is in the lobby. Don't know why they don't use the dining room used for breakfast.

Cool bathroom.

Breakfast very expensive, as internet access in the room. No double bed, as requested, but just two single beds close to each other. Considering the hotel price, I was expecting more.

Handy location, and the complimentary free bar was nice Room was clean and nicely decorated

Restaurant could be open for a bit longer in the evening Pay sports channels should be available either in rooms or in the lobby for guests to watch