I would not recommend this property to others because of the poor/lack of customer service we received from the staff, especially at the front desk. Breakfast staff was unfriendly & acknowledges guest AFTER they have been acknowledged first! Washcloths were missing from the guestroom bathroom & there was no "hotel book/compendium" that lists hotel service #'s, information on amenities, hours of operations etc. Staff was not available late at night to assist with guest calls (phone kept ringing unanswered) We arrived late in the evening after sightseeing, checking in prior in the afternoon & was rudely stopped in our tracks enroute to our guestroom, by the front desk agent to be told that "It is impossible for us to stay together" as our booking reservation was only for two adults & we have our two young children (ages 6 & 2) with us. We mentioned that the superior room can easily hold a maximum occupancy of 4 people in the guestroom with our two young children sleeping in the bed with us. The front desk agent proceeded to argue & sell us another room for our two young children to sleep in which we are not willing to do. We asked to speak to the Manager on Duty who was not available or on site. The agent had to contact a Manager offsite (apologizing profusely for bothering "him" @ such a late hour but seem perfectly ok inconveniencing a guest/customer while the "situation" is resolved!) We finally spoke to Mr. Jameson, at this point our two young children are passed out on the sofas in the public lounge after a long day of travelling & explained the absurdity of the situation. He accommodated our two young children at no additional cost to stay with us in the guestroom. The situation was resolved within a few minutes after speaking to Mr. Jameson, after much inconvenience to our family & young children. The whole incident could have been handled better & differently.
We chose this hotel for it's location & accessibility to the points of interest that our family are visiting. It was a one night stop over sightseeing at Castellar, Sotogrande & Gibraltar. The hotel is set up like a countryside estate & we thought the decor charming. We booked a superior room with a queen/double size bed that fit our family of four comfortably. The room was spacious for Spanish standards & could easily fit an extra bed. Breakfast was included in the package & offered a variety of hot & cold items, fresh fruit & the traditional Spanish selection of ham & cheeses. Drinks included freshly squeeze orange juice, milk, water, selection of tea & coffee. The grounds were well kept except for the outdoor pool that needed attention & cleaning. It was quiet with only a handful of guests checked in. Parking is complimentary & available on site.